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ShoreTel today announced the release of ShoreTel Mobility for customers of ShoreTel’s M5 cloud division. The solution extends the voice and unified communications (UC) applications businesses love to the smartphone. The initial launch will support iPhones and subsequent releases over the summer will add support for other smartphone and tablet devices including Android and Blackberry. Users are able to leverage a single converged device for both business and personal communications, and access deskphone and UC capabilities on their iPhone without having to learn a new interface.
In addition to offering users a dual persona, ensuring easy separation of personal and business identities on a single mobile device, ShoreTel Mobility automatically and securely selects the best available network – Wi-Fi or cellular – without any action by the user. The solution is available to ShoreTel’s Cloud Division clients for a monthly fee per user.
“I’m really looking forward to getting my hands on the ShoreTel Mobility application. I’ve been wanting this for 4 years now and I’m glad that M5, as part of ShoreTel, will be one of the first in the market. I have no doubt that true corporate mobility will improve productivity for our remote and traveling employees,” said Derek Stewart, Finance and Operations manager at Foursquare.
“The way people work has changed. Instead of fighting the trends of mobility and bring-your- own-device, we are empowering our clients to embrace them by extending our cloud phone system capabilities to the device that users love the most – their own,” said Dan Hoffman, ShoreTel Cloud Division President. “The solution represents a win-win, giving our customers the ease of using the device that is already in their pocket and giving the enterprise a way to reduce costs, while maintaining a consistent corporate identity and caller experience.”
Users enjoy the following benefits:
- Identity – Business calls to and from any ShoreTel Mobility
user are made using their business phone number, not their personal
mobile number. This means corporate identity is maintained and the
company, not the employee, owns the contact relationship. Employees no
longer need to reveal personal mobile phone numbers and can instantly
tell if an incoming call to the mobile device is personal or work
- Convenience – Users can leverage all of the benefits of the M5
cloud business-phone system that they enjoy when using a deskphone
including: transferring calls to other employees and utilizing
four-digit dialing. Coaching tools such as barge and whisper are
available to management.
- Metrics – Mobile calls are no longer omitted from the phone
system’s business intelligence. Records for business calls made to and
from the mobile device are included along with deskphone calls, giving
management true visibility into employee performance and the health of
- Network Flexibility – ShoreTel Mobility can significantly
reduce direct dial and international roaming charges on the smartphone
by utilizing software that switches networks automatically,
intelligently and securely between wireless and cellular for the best
available coverage at any given moment.
For more information about ShoreTel Mobility in the cloud, the M5 Unified Communications Suite, or other products, please visit www.m5.net.
Apperian (www.apperian.com) today announced the latest release of its Enterprise App Services Environment (EASE), which will significantly broaden the capabilities of mobile application management (MAM).
Businesses have outgrown the basic functionality of “create, deploy and manage apps,” which used to define mobile application management. They now require a cloud platform that covers the full mobile application lifecycle management architecture, ranging from inspection of applications when they are imported for the first time, to socialization functions that foster better app creation and adoption. EASE now provides all of this in a modular solution, and all functions can be managed from a single admin console.
Aiming to provide businesses with the best products and services to meet their mobility requirements, EASE supports both native and third-party extensions, which are plugged into an “AppBus” in the platform. There are six core slots supported by the AppBus that cover all functions required for complete mobile application lifecycle management:
- Inspect – Malware detection, automation, validation and signing
- Protect – Geo-fencing, data encryption, app delete and device
- Extend – Dynamic policy, remote control, silent install,
private app network and single sign-on
- Personalize – Role-based apps, custom branding, targeted
content and recommendations
- Analyze – Adoption and usage of apps, compliance reports, app
inventory and performance
- Engage – Sharing and liking apps, app rating, crowdsourcing and
“Because the EASE platform is modular, IT managers can easily apply the exact capabilities they require for their mobile environment. This approach surpasses the current capabilities of mobile device management, which are out of date and cannot effectively support today’s world of employee owned devices, and the maturing application lifecycle,” said Carlos Montero-Luque, Apperian’s Senior Vice President, Engineering. “EASE brings together all the components and services required to support the full mobile application lifecycle, all managed through the EASE Admin Portal. The simplicity and elegance of this architecture significantly improves the development, adoption and security of enterprise mobile apps and devices.”
Apperian, Inc. is a mobile application management company. The Apperian EASE platform delivers enterprise mobility services that enable many of the world’s largest corporations to securely deploy and manage mobile apps for iOS, Android and Blackberry. Apperian is empowering the liberated enterprise to support the BYOD revolution.