Todas las entradas hechas por Richard

AppExchange, Customer Relationship Management, Salesforce AppExchange, salesforce.com, SpringCM

AppExtremes’ Conga Composer Adds HTML Email Capabilities, Cloud Storage to AppExchange

AppExtremes, Inc., developers of the Conga Suite, today announced availability of their Conga Composer Winter ’13 release which includes HTML email capabilities, tight integration with SpringCM™ content cloud services platform, and support for the PerspecSys™ cloud data security solution and the CipherCloud™ cloud information protection solution.

HTML email output capabilities complement Conga Composer’s extensive output formats (Microsoft Word®, Excel®, PowerPoint® and Adobe Acrobat PDF®) enabling presentation of data from multiple related Salesforce objects and lists in the body of an HTML email message. This key capability may be used alone, or in combination with file-based template options that generate email attachments. This further expands the power of Conga Composer to create and distribute sophisticated documents, reports and presentations to recipients both inside and outside an organization.

“We have leveraged the HTML Email Template functionality to generate weekly, scheduled, comprehensive deal updates for key internal recipients. This functionality lets us present far more detailed content than would otherwise be possible in a simple, easy to assemble manner,” said David Braidman, Senior Manager, Sales Systems & Tools for ServiceSource. “Conga Composer has become a key member of our sales operations team allowing us to generate countless documents across our entire enterprise.”

The Conga Composer Winter ’13 release also adds tight integration with SpringCM empowering Composer customers to distribute final output to SpringCM from within Salesforce. This gives joint customers one-click access to all their content as well as powerful workflow for putting content to work.

AppExtremes’ continued commitment to the highest data security standards has driven the integration with ISV technology partners CipherCloud and PerspecSys. The added support for these leading cloud security and information protection solutions enables Conga Composer to merge sensitive data into documents, while allowing for the data to remain encrypted or tokenized at rest and in flight. Using these gateways empowers organizations to keep control of their sensitive business data in real-time.

“As Conga Composer continues to grow in popularity globally and within organizations we are continually looking for ways to expand its capabilities to meet our clients’ increasing needs,” said Michael Markham, AppExtremes CTO. “The HTML email functionality and ISV technology partner integrations play key roles in extending our position as a leading provider of document generation and reporting solutions on the Salesforce AppExchange.”

Conga Composer is a document generation and reporting solution on the AppExchange. Conga Composer makes it possible for users and administrators to be more productive and serves as the backbone for nearly any operation or process by enabling them to:

  • Create sophisticated documents using any data in just a few clicks
  • Distribute content to anyone, anywhere, any way they like
  • Automate operations with powerful workflow, batch operations and
    scheduling.

 

Collaboration, Contract Management, iPad, LoadSpringMobile, Mobile, Mobile device, Program management

LoadSpringMobile Releases Mobile Project Management

LoadSpring Solutions today released LoadSpringMobile, a streamlined, secure interface for mobile devices such as smartphones, iPads and tablet PCs.

LoadSpringMobile was designed to maximize the usability of PM applications such as Oracle Primavera P6, Contract Management 14.

It solves a prominent problem among project personnel in the field—how to view and interact with advanced PM software on a small mobile display. In the past, many mobile solutions were of limited value because they attempted to duplicate the full desktop experience on a much smaller screen. The result was a cluttered workspace with more features than needed, making them difficult to view and use.

With LoadSpringMobile, working on the fly is easier, thanks to simple graphics and the elimination of unwanted features and information. Still, every essential tool is available in a mobile setting.

According to Eric Leighton, LoadSpring’s founder and CEO, “We based our interface on ‘What You See is What You Need.’ That’s because mobile teams and contractors only require certain functions and data to do their job. Anything more would just reduce usage and lower efficiency and ROI.”

Mr. Leighton went on to say, “For those who need a mission-specific version of the interface, our Customer Services division can accommodate them by customizing LoadSpringMobile to fit their exact needs.”

Business Processes, Customer Relationship Management, JDA, Retail, Supply chain

JDA Releases Customer Engagement Cloud Solution for Retail

JDA Software Group, Inc. today announced the release of JDA Customer Engagement Cloud, a single solution that addresses omni-channel commerce and optimization logic in real time. It not only helps retailers deliver goods to customers, but also aligns real-time supply processes and inventory to profitably source those goods.

“The retail industry is at a critical juncture in its history. Consumers today — empowered with mobile technology — have instant access to information that shapes what they buy, when and where they buy it, and at what price,” said Hamish Brewer, President and CEO, JDA Software. “These connected consumers determine which retail enterprises succeed and which fail. With JDA® Customer Engagement Cloud we have developed a comprehensive approach to address this challenge now, helping retailers to avoid becoming a victim in this rapidly changing retail environment.”

JDA® Customer Engagement Cloud is designed to help retailers profitably achieve customer-centricity in every interaction through the following key capabilities:

JDA® Customer Engagement Cloud enables enterprise visibility to critical information like inventory levels, product information, customer history – including access to a customer’s universal online shopping cart – and customer preferences to associates who interact with the omni-channel customer. Providing this type of customer information in real-time enables in-store associates to better convert in-store visits into sales.

More and more, commerce is happening not just in the checkout lines, but in the aisles of today’s retail stores. Empowering associates with full access to enterprise data and point-of-sale (POS) capabilities in the aisle is critical to creating the ultimate in-store customer experience. Store associates can maximize their ability to help customers by using the JDA® Customer Engagement Cloud associate app on a mobile device. In addition to accessing information and standard POS capabilities, the associate app supports guided price negotiation and alternate delivery options.

Mobile, Mobile payment, Mozido, Partnerships, Savvis

Mozido Partners with Savvis to Increase Cloud Infrastructure Offerings

Mozido, LLC, the cloud-based, white label integrated platform of mobile payments, commerce and marketing, today announced a multiyear agreement with Savvis which will provide Mozido with access to Savvis’ cloud infrastructure and hosted IT solutions to deliver the performance, scalability and security needed to meet the everyday demands of customers in the mobile payments market.

“Mozido’s agreement with Savvis underscores our continued commitment to meeting the diverse needs of a global customer base,” said Greg Corona, CEO and President, Mozido. “By leveraging Savvis’ leading cloud and hosting infrastructure, we will enable customers in the mobile payment ecosystem to quickly implement and scale as their businesses grow, while ensuring the quality of their IT systems and operations.”

With a global footprint, Savvis manages one of the largest and most sophisticated hosting infrastructures in the world. Through this relationship, Mozido will offer its customer base a suite of Savvis solutions including:

  • Access to premium, PCI-audited data center facilities with multiple
    levels of security and redundancy to ensure maximum availability to
    customer applications;
  • Skilled data center management professionals available 24 hours a day,
    seven days a week;
  • Cloud infrastructure that meets end-to-end enterprise requirements for
    application security, privacy and performance;
  • Advanced security options with dedicated locked cabinets, on-site tape
    vaulting and highly secure off-site vaults to meet the most stringent
    security requirements.

“As the mobile payments market expands, Savvis has become a preferred hosting partner for leading players in this space,” said Varghese Thomas, global head of financial services, Savvis. “Backed by our secure global data center footprint, Mozido’s mobile payment and commerce solutions offer the scale and stability to meet the diverse needs of the global payments base.”

Amazon AWS, Amazon Glacier, Amazon S3, CloudBerry, CloudBerry Explorer, CloudBerry Lab, Free, Storage

CloudBerry Introduces Smart Restore for Amazon Glacier

CloudBerry Lab today released CloudBerry Explorer v. 3.7.2 an application that allows users to manage files in Amazon S3 and Amazon Glacier just as if they were on their local computers.

In the new release CloudBerry Explorer allows users controlling the restore cost in Amazon Glacier that is charged based on the peak usage per hour in a given month. Smart Restore functionality enables users to specify peak retrieval rate to keep the cost on the required level and to run the restore process in the background.

The new version also comes with the ability to display Amazon Glacier storage using the Folder View to make it easier for PC users to work with the storage.

Smart Restore and Folder View features are available in both versions of CloudBerry Explorer: Freeware and PRO.

Freeware version offers basic storage management capabilities such as browsing, creating, and deleting files, folders, buckets and vaults and uploading content from your PC to Amazon S3 and Amazon Glacier storage and vice versa. CloudBerry Explorer Freeware is available for download at http://www.cloudberrylab.com/free

PRO version offers some advanced features over Freeware version. It costs $39.99 per license.

Information security, Payment Card Industry Data Security Standard, PCI DSS, Standards

Six Degrees Group Achieves PCI DSS Compliance

Six Degrees Group, a provider of integrated managed data services, today announces that following an official audit its datacentres and security systems are now fully compliant with the Payment Card Industry Data Security Standard (PCI DSS).

The confirmation of PCI DSS compliance complements Six Degrees Group’s ISO27001: 2005 certification for information security, which emphasises the Group’s commitment to protecting and securing clients’ data.

PCI DSS is a set of comprehensive standards for ensuring the security of financial payment data that was developed by the founding payment brands of the PCI Security Standards Council including Visa Inc., American Express and MasterCard Worldwide. As a result of this certification, Six Degrees is now on the approved global Visa Merchant register.

Mike Ing, group business operations director of Six Degrees Group, stated: “These standards globally govern all organisations that store, process or transmit cardholder data. Achieving this compliance provides our customers and prospects with the reassurance that Six Degrees Group is committed to the security and confidentiality of sensitive data by meeting the physical security requirements of the PCI standard.”

Apache Solr, Collaboration, Document Management, FINRA, Solr

NetDocuments 13.1 Release Includes Secure Document Delivery

NetDocuments today announced their 13.1 release. This latest release contains more than 20 new and updated features, including document delivery via a secure link and a new search engine.

Available for the first time with this release, Secure Document Delivery enables public sharing of documents without loss of content control. Users select the documents they wish to deliver, and NetDocuments generates a secure URL for each document to be sent to multiple email addresses. This feature offers users a number of security and control options, including the ability to:

  • Password-protect the viewing of documents
  • Set document permissions, including the ability to download documents
  • Set a predetermined expiration date, after which the URL will no
    longer be active
  • Lock the original version of the document in NetDocuments, thereby
    prohibiting any changes to be made to the delivered document

Previously, third parties could only gain access to documents stored in NetDocuments by obtaining a username and password through a client portal. The Secure Document Delivery feature also improves collaboration and adds increased functionality to the suite of SEC-, FINRA- and HIPAA-compliant content management features.

As part of the 13.1 release, the NetDocuments’ NDSearch, an enterprise-class search platform embedded in NetDocuments and available to all users, now relies on the SolrTM search engine to power its functionality across 750 million documents for its global customer base in 140 countries.

Solr’s open source enterprise platform provides NetDocuments with the flexibility to adjust search functionality to meet customer needs. All previous search features remain available, including search analysis filters, find similar, dynamic filters and saved search. With Solr, users will enjoy quicker display of items in workspaces and other search result lists, an improvement in productivity made possible by Solr’s ability to index metadata for documents significantly faster.

“Collaboration has always been a main pillar of our company, and the new document delivery tool, which was highly requested by our customers, provides the easiest way for our customers to work with someone outside their organization while maintaining complete control of their documents,” said Leonard Johnson, vice president of marketing and product management at NetDocuments. “Our users have always valued our powerful search tool, and switching to Solr not only provides them with a superior search experience, but gives us greater customization and scalability as we near the billion document mark.”

EIM, Enterprise Information Management, Microsoft, Mobile, OpenText, OpenText Corporation, Windows 8

OpenText Releases Windows 8 Apps

OpenText today announced that OpenText Tempo Box and OpenText eDOCS DM, two secure enterprise information management applications, are now available in the Windows Store for Windows 8.

OpenText has expanded its product roadmap to deliver Windows 8 solutions for OpenText Capture, OpenText Provision, Case360 and MBPM. Similarly, OpenText Content Server, Enterprise Connect, and Email Management are adding Windows 8 support along with Web Experience Management, Portal, Media Management and other products.

“Businesses today are increasingly asking for technology solutions that will provide them with the flexibility to access important documents on their PCs and mobile devices interchangeably. Windows 8 and Windows RT give them this access with the rich functionality, ease of use and a heightened level of security they’ve come to expect from the Windows operating systems,” said John Richards , Senior Director, Windows App Marketing for Microsoft Corp.

Tempo Box is a comprehensive offering that fulfills organizational needs for security, control and integration. Unlike other solutions, it provides enterprise-grade security features that help businesses ensure compliance with regulatory and organizational mandates. Tempo Box allows users to access, view and manage files from their Windows 8 device, as well as edit files in other apps installed on Windows 8. Direct integration with a user’s corporate LDAP or AD directory makes security-enhanced sharing with other Tempo Box users fast and easy.

Tempo Box, a simple, secure file transfer and synchronization service, and the newly developed eDOCS DM app, designed to support legal and mid-market businesses, support both Windows 8 and Windows RT on tablets and PCs, providing customers with the versatility of cloud-based data access – whether in the office or on the go.

“Our Tempo Box product and our eDOCS DM app will empower our business users to quickly take full advantage of all the innovative mobility features that Microsoft offers in these new operating systems,” said Muhi Majzoub, Senior Vice President of Engineering at OpenText. “These innovations demonstrate OpenText’s continued commitment to bringing leading-edge EIM solutions to customers and represent key parts of OpenText’s Enterprise Information Management (EIM) strategy, helping organizations to work more efficiently and drive better business outcomes.”

The newly developed OpenText eDOCS DM app also supports virtually anytime, anywhere access for Windows 8 users with an easy to use app that is consistent with the new Windows user experience. It supports Windows touch interactions and provides a consistent user experience when interacting with eDOCS DM content on any Windows 8 or Windows RT device regardless of form factor.

OpenText Tempo Box and eDOCS DM users can now take advantage of all the simplicity and elegance of Windows 8 – such as the new Start screen; touch screen capabilities; Cloud-connected access; improved performance and system reliability; as well as increased end-to-end enhanced security and manageability features. OpenText Tempo Box and eDOCS DM enables users to take full advantage of the new advanced mobility and usability features in Windows 8, while ensuring a consistent experience when interacting with EIM applications on different devices.

EIM helps organizations manage and exploit their enterprise information to drive innovation, create competitive advantage and make better decisions about their business without compromising their information governance and security.

All editions of Tempo Box including CS10, Express, and Cloud editions are available immediately. Tempo Box is also now available in the Windows Store

Customer experience, Customer Relationship Management, Marketing, Mobile

Total Communicator Solutions Launches Mobile Marketing Communication Platform

Total Communicator Solutions has launched its Mobile Marketing Communication Platform, a cloud-based platform which enables a company to communicate with their clients who download the company’s mobile app via a simple web based dashboard interface.  The solution includes a mobile app that can be dynamically changed and controlled by the CRM system.

“We have created a business solution by combining cutting edge mobile technologies such as an Augmented Reality (AR) solution with a powerful cloud based CRM system. With this we have developed a simple to use Mobile Marketing Communication Platform,” explained TCS Founder and CEO Erik Bjontegard .  “The CRM system serves as the central nervous system. The app can be used to gather information such as activity, location and more – the system then can deliver content that is relevant to the app user’s context and behavior. We have gone from context awareness to what I like to call contextual intelligence.”

The platform is targeted for use by a company’s marketing department. It enables automatic delivery of messages, content and offers based on a variety of parameters. These include location, activity and past behavior within the app. The solution can also reward those that use the app to share with others through their social networks.

The first company to use the application is the cutting edge restaurant group Enlightened Hospitality Group of San Diego. They are active users of social and digital marketing and have their own in house digital ad agency. Partner and CEO, James Brennan states, “When we first saw the TCS solution, we knew we wanted this, and wanted to be the first to use it.  This fits perfectly in our marketing plans where we promote our restaurant group as well as our celebrity Chef, Brian Malarkey .”

Business Intelligence, Business Processes, FreshBooks, FreshBooks Automatic Expense Import, Small business

FreshBooks Launches Automatic Expense Import, Connecting Customer Accounts Directly to Their Bank

FreshBooks today rolled out Automatic Expense Import which automatically draws expenses in from bank accounts and gives users an easy way to track spending and to see their profit and loss at a glance.

This latest addition to the FreshBooks cloud allows small business owners to connect their financial institutions (including bank accounts and credit cards) directly to FreshBooks and have their expenses imported automatically into their account every day.

“Small business owners want to focus on serving their customers and on doing what they love, not on accounting,” said Mike McDerment, FreshBooks co-founder and CEO. “The ability to automatically import expenses from your bank enables small business owners to effortlessly manage their expenses, which helps them know exactly how much they’re spending and frees up times to work on more important things than paperwork. This is the promise of the cloud – a better way to work.”

Automatic Expense Import includes:

  • Quick one-time setup to connect financial institutions to your FreshBooks account
  • Automatically brings in new expenses daily, on an ongoing basis until disconnected
  • Accommodates multiple accounts including checking, credit card and PayPal
  • Imports the last 30-90 days of expenses data (depending on the bank)
  • Flags duplications and makes editing painless

FreshBooks Automatic Expense Import, which has been in use with over 3000 customers since October 2012, is now broadly available in North America with support for more than 9,000 US financial institutions and 61 Canadian financial institutions. Customers outside of the US and Canada can identify which banks they would like supported by completing a form request found on the FreshBooks blog. Going forward, Automatic Expense Import is included with all FreshBooks paid packages, and for a limited time it is also available to existing, free FreshBooks accounts as well.

FreshBooks supports a wide range of service-based small business types: designers, lawyers, marketing and IT professionals, plumbers, interior decorators – any business with 1-10 employees that serves clients with their time and expertise. Whether logging expenses at the coffee shop, on the way from a client meeting or at the airport lounge, FreshBooks Automatic Expense Imports will help small business owners to save even more time managing the money they spend.