ShoreTel Introduces Collaboration Solution

ShoreTel, a provider of premise and cloud-based business phone system and unified communications (UC), today announced the availability of collaboration applications to meet the demands of large enterprise customers deploying ShoreTel solutions around the world.

ShoreTel 12.3 supports 10,000 concurrent instant messaging clients, 1,000 audio conferencing ports and 500 Web conferencing ports. ShoreTel’s Linux based Service Appliance 400 enables tightly integrated collaboration services that are administrated by IT in ShoreTel Director and managed by the end user in ShoreTel Communicator.

ShoreTel is increasingly being selected by large global enterprises in more than 48 countries, which need to collaborate internally and externally on a massive scale – between departments or with customers, in any location.

“The SA-400 from a feature standpoint is simply amazing. Beyond the added capacity that comes with the new hardware the new feature set is so rich that it enables users to work in ways that were not possible before,” said Bakari Taylor, Systems Administrator at Current TV. “When we first received the new conference bridge we thought it was a standard upgrade, but to our surprise it was so much more. To put it simply the SA-400 is a game changer.”

Faster and more casual than email, IM is the new dial tone. And collaboration helps coworkers easily share ideas – avoiding lengthy games of phone and email tag, which create latency in productivity. With the new levels of concurrent client capabilities, employees can chat one-on-one or in groups. When instant messaging is not enough, users can easily turn an instant message into a video-enabled phone call at the touch of a button, and easily share their desktop with a single click.

ShoreTel Collaboration integrates with enterprise applications such as Microsoft Outlook, where appointments automatically configure voice and Web collaboration resources for both internal and external participants.

“We’re pleased to be selected by large enterprises that wish to provide applications for their employees, but without the cost of complexity of traditional premise or hosted services. By offering a single scalable platform that serves both midsize and large enterprises, we’re able to concentrate all efforts on making solutions brilliantly simple for users and administrators,” said Kevin Gavin, chief marketing officer at ShoreTel. “Like most UC vendors, we include collaboration tools with our UC platform. But it’s not an add-on or after thought; it’s functionally integrated into our system and end-users applications, with no more IT burden for deploying collaboration at the lowest cost for the organization.”