Archivo de la categoría: Parallels Access

How to Use the New Personal Help in Parallels Access 6


Parallels Access provides an elegant and easy-to-use way to connect your phone or tablet to a remote computer that you own or control. Since its first release in 2013, Parallels Access™ has regularly added significant new features like file management, a web portal and support for split-screen multitasking on iPad.  

However, there has been one remote feature missing: the ability to connect to a friend’s remote computer to assist them with a problem. This feature is often called “Personal Help”—and the latest release of Parallels Access, version 6.0, adds this oft-requested feature.  

In this blog post, I’ll show you this feature in action, as well as how to set it up, both from the point of view of the helper and the person requesting help.

Learn more about how to use Personal Help in this short video:


Note that there a several ways to do this. Here, I am showing one way: the helper using Parallels Access on an iPad, and the requestor asking for help with a Mac task.) 

  What the helper does and sees  What the requestor does and sees 
1   – Requests help with a computer task 
2  On the new “Other Computers” tab, select the “+” button. Generate a Parallels Access email to the requestor.  (See Figure 1)   –
Figure 1_The helper initiates the process (detailed in row 2 of the above table)

  What the helper does and sees  What the requestor does and sees 
3    Download and install Parallels Access from the link provided by the helper. (See Figure 2) 
Figure 2_Downloading and Installing Parallels Access

  What the helper does and sees  What the requestor does and sees 
The requestor’s Mac is available for a connection in Parallels Access in the “Other Computers” tab. Connect to this Mac. (See Figure 3)  Allow the connection from the helper.    (See Figure 4) 

Figure 3 and 4:


  What the helper does and sees  What the requestor does and sees 
5  You now have access to the remote computer. Help with the computer task.  (See Figure 5)   
6  Close the connection to the remote Mac.   
Figure 5_Connection is established

Notice that although the requestor is giving access to their computer, they remain in control: they explicitly grant permission for each remote connection and can terminate the session at any time. 

I hope this much-requested new feature in Parallels Access enables you to provide help when asked and receive help when you need it. Let us know in the comments how it’s working for you. 

Do you need to help a friend, family member or coworker with a technical issue? Download a free trial of Parallels Access and remotely connect to their computer.  

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Parallels Access 4.0 Released, Adds Support for iPhone X

The latest version of Parallels Access® adds a much-requested feature: support for iPhone® X, including new technologies in iPhone X such as Face ID®. Parallels Access, which gives users a convenient and natural way to control their desktop applications from their tablet or phone, now has full support for the higher resolution screen of the […]

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Buy Parallels Desktop and get 8 Mac apps for FREE!

Parallels Desktop® for Mac enables users to run Windows, Linux, and other popular OSes without rebooting your Mac®. Parallels stands tall as the #1 solution for desktop virtualization for millions of users—for over 11 years. Start 2018 with extreme savings with the Parallels Desktop Premium Mac App Bundle. We’ve made saving money as easy as […]

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Done in 30 Minutes and Other Records of Social Media Support

The world is changing, and with it, various spheres of our life are developing. Technical support services are no exception. In the age of social networking, helping clients and answering their questions directly on Facebook or via other means of Social Media Support (SMS) is the order of the day. My name is Maria, a […]

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Measuring Browser Support for HTML5

HTML5 is the current standard for content displayed in web browsers. Your ordinary web browsing depend on how well the browser you use supports this standard. In addition, some applications have web-based versions that use features of HTML5 to provide a solution that does not require the installation of any code, so that you can […]

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5 Reasons Parallels Desktop 12 for Mac Is Better than VMWare Fusion 8.5

For the last 10 years, the best and most comprehensive option to run Windows® on Mac® has been Parallels Desktop for Mac. Our competitors all have one thing in common: They use cost as a driving reason as to why you should not use Parallels Desktop. However, our competitors often fail to mention the vast […]

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5 Reasons Parallels Desktop 12 for Mac Is Better than VMWare Fusion 8.5

For the last 10 years, the best and most comprehensive option to run Windows® on Mac® has been Parallels Desktop for Mac. Our competitors all have one thing in common: They use cost as a driving reason as to why you should not use Parallels Desktop. However, our competitors often fail to mention the vast […]

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This Valentine’s Day – You can love more than one

Being in love means staying loyal and committed to the one. But when it comes to your favorite devices why choose only one when you can share the love with all. This Valentine’s Day, tear down the walls between Mac and Windows and spread your love for all your devices with a little help from Parallels. […]

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How to reach Parallels Support

Parallels Support team guest author: Dineshraj Yuvaraj If you’re new to Parallels, you might be interested to know that we offer 24/7 support. This blog will show you the available options. Depending on the product you are using, Parallels offers a variety of options to reach support, including Twitter, Facebook, Forum, phone, email, and chat. […]

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Parallels Access and macOS Sierra

It is great time to be a user of Apple devices – upgrades to each of the three OSes today: MacOS, iOS, and WatchOS, plus updates to all the betas.  The servers in Cupertino must be close to melting down from so many downloads from all over the world. It is also a great time […]

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