More than ever, business leaders are making it a point to prioritize employee performance, constantly emphasizing ways to motivate, incentivize, empower and retain employees. In fact, according to Deloitte, 78 percent of business leaders believe employee engagement is an urgent and important priority. And for good reason: according to Gallup, all core business measures – profitability, productivity, customer satisfaction, quality, retention and sales – are significantly higher at companies with a concentration of engaged employees.
However, many businesses are failing to focus on the X factor in the employee productivity equation – the one that most directly enables employees to be productive, satisfied and lucrative: IT.