ITSM Shows Benefits in Monitoring Operations By @Dana_Gardner | @CloudExpo [#Cloud]

INFOTEC in Mexico City improve its service desk and monitoring operations and enjoys impressive results – an incident reduction of more than 20 percent – from those efforts.
INFOTEC needed to react better to systems failures, to significantly reduce the time to repair, and to learn from those failures to prevent future ones. Now, by deploying advanced IT service management (ITSM) tools, the ISP’s users have a much higher quality of dependable service.

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