Category Archives: telecoms

Mainframe modernisation driving $12bn+ cost savings for businesses

Kyndryl, an IT infrastructure services provider, has unveiled the findings of its inaugural global survey and analysis of the current and future state of mainframe modernisation for businesses.  The survey among 500 business and IT leaders finds that most organisations are taking a hybrid approach to mainframe modernisation and collectively achieve $12.5B in cost savings. In today´s competitive and fast-changing business environment, enterprises are looking… Read more »

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BT brings 5G and the cloud to businesses on the move with AWS Wavelength

BT has confirmed it is making a multi-million-pound investment to bring 5G and 4G mobile edge computing services to its UK business customers in collaboration with Amazon Web Services (AWS). The work combines AWS’s cloud expertise with BT’s market-leading 5G and 4G infrastructure. EE’s national mobile network with AWS Wavelength will bring the power of… Read more »

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Snowflake launches Telecom Data Cloud to help telecoms service providers monetise data

Snowflake, the Data Cloud company, has launched the Telecom Data Cloud, which unites Snowflake’s data platform, Snowflake- and partner-delivered solutions, and industry-specific datasets. The Telecom Data Cloud helps telecommunications service providers break down data silos within companies and across the ecosystem, allowing organisations to easily and securely access data in near real-time, enrich it with… Read more »

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Vodafone Ireland turns to Amdocs to drive enhanced customer experience

Vodafone Ireland has chosen Amdocs, a provider of software and services to communications and media companies, to transition its infrastructure and application workloads to the cloud, enabling an enhanced customer experience and rapid adoption of the latest 5G innovations. Under the agreement, Amdocs Customer Experience Suite (CES) will migrate from Vodafone Ireland on-premise to the… Read more »

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How to upgrade from on-premise to cloud phone systems

Global Call Forwarding’s Meryl D’Sa-Wilson explains the problems with legacy phone systems, and why you should upgrade. Your phone system is a vital part of how your business communicates with customers and prospects. Without a reliable, high-quality service, you may encounter issues with audio quality, caller experience, connection rates, and more. So, it’s important to… Read more »

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BCN cloud coverage moves to

Erfolg Richtung PfeilAs the cloud and telecoms sectors move ever closer together, thanks to the growing influence of virtualisation in managing networks and the emergence of IoT, the decision has been made to consolidate the coverage of both under one brand –

It is already clear that the telecoms business for the foreseeable future will be dominated by three major themes: 5G, IoT and cloud. The eventual 5G standard will lean heavily on the cloud via technologies such as NFV and SDN, while IoT will be entirely dependent on the cloud to assimilate the massive amounts of data generated by billions of IoT devices and then turn it into useful actions.

Business Cloud News has been excellently led by first Jonathan Brandon and more recently Jamie Davies. Jamie is continuing his great work on as Deputy Editor and cloud specialist. On top of that we will be working closely with our sister title Light Reading, which has also established cloud and virtualisation as a cornerstone  of its coverage.

We would like to thank BCN’s thousands of readers for their loyalty and support over the past few years and hope you continue to enjoy the cloud coverage on BCN newsletter subscribers will be transferred to the mailing list but you are, of course, free to unsubscribe at any time, much as we hope you don’t.

The whole ICT sector is on the cusp of a uniquely exciting era and we aim to ensure will remain your one-stop-shop for all the latest developments.

Telco industry ranks bottom in UK for customer service

The Institute of Customer Service has released its Customer Satisfaction Index stating the telco industry is the lowest ranked sector in the UK, reports

While the industry has made improvements over the last twelve months, it finished in last place with an index of 72.9, behind the likes of utilities and public services. The industry was one of the strongest improvers over the course of the last twelve months, improving its score by 1.2, it is still the industry with the highest numbers of complaints, 20% of customers compared to a national average of 12%.

“It’s encouraging to see the telecoms sector is making progress, but prevention is always better than cure, so the industry should take note of the areas which need to be focused on,” said Jo Causon, CEO of The Institute of Customer Service. “Efficiency, effectiveness and empathy are key and organisations should always follow up with customers to ensure that the problem is resolved.”

One statistic which could be seen as concerning for the industry is the number of customers who would be prepared to pay a higher cost for enhanced customer service. This was another area where the telco industry was ranking last with only 24% agreeing. The concern here would be surrounding the industry’s long-standing quest to avoid being relegated to the ranks of utilities, though the survey does suggest the industry is heading that direction.

Over the course of recent months, numerous value adds, bundle packages, brand marketing campaigns and customer services initiatives have been launched by the telcos in an effort to avoid being commoditised. Competing on price is worst case scenario for the industry, and despite the efforts, when surveys like this imply a high proportion of customers are basing their decision on price, in could indicate the industry is heading towards a ‘race to the bottom’.

In terms of best performers, giffgaff and Tesco Mobile were the highest performers in the telco industry, and the only two who featured into the top 50 overall.

Oracle and BT team up to conquer the cloud

Oracle planeOracle has announced a new partnership with BT as the company continues its efforts to redefine its offering and penetrate the cloud computing market segment, reports

Through the new partnership customers will be able to use several features of BT Cloud Connect environment to gain direct connectivity to the Oracle Cloud. The offering will provide options for connectivity from hybrid enterprise data centres to the Oracle Cloud, of which there are currently 19 spread around the world.

“Direct and reliable access to data and applications hosted in cloud environments has become critical to organisations as they embark on their digital transformation journeys,” Luis Alvarez, CEO of Global Services at BT. “We are accelerating our drive to be the world’s leading cloud services integrator and I am proud that BT is becoming the first global network services provider to offer direct access to the Oracle Cloud.”

Both companies have launched new initiatives to capitalize on the burgeoning cloud computing industry. BT’s Cloud of Clouds offering was launched last year in April as part of the company’s new technology roadmap to move customers onto a cloud platform. The Cloud of Clouds offering allows customers to integrate BT’s private, public and hybrid cloud services, as well as services from partners including AWS, Microsoft Azure, Salesforce and Cisco.

Oracle’s journey to the cloud has been a more varied experience, though the team would appear to be prioritizing the market segment for future growth. The tech giant was seemingly very sceptical over the implementation of cloud initially, as Oracle Executive Chairman Larry Ellison said in an analyst briefing in 2008, “The computer industry is the only industry which is more fashion driven than women’s fashion. I was reading W and it said that orange is the new pink. Cloud is the new SaaS.”

Since this comment the company has changed its direction, acquiring several cloud vendors to boost its position in the market. Oracle has however taken a slightly different approach from others in the industry, targeting organizations which have a vertical specific cloud offering. Opower, a company which provides customer engagement and energy efficiency cloud services to the utilities industry, was acquired for $532 million in May, and Textura, a provider of construction contracts and payment management cloud services, was bought for $663 million in April.

Although Oracle has been late to the party, the company has committed heavily to the new market. During the quarterly call earlier this month Ellison claimed Oracle is in a strong position to grow in the IaaS, having invested heavily second generation data centres. readers would appear to agree with Ellison’s confidence as we asked in a flash poll whether the company could break AWS, Microsoft and Google’s dominance in the IaaS market; 64% agreed it could in time.

Oracle has committed heavily to the cloud computing market in recent years after an initial period of denial, which could be linked back to the company’s reliance on revenue driven from non-cloud products. The partnership would appear to be a move to justify the company’s position in the cloud market as Oracle lean on BT’s credibility to push its cloud offering to BT customers.

Iliad undercuts Microsoft, Google and AWS in cloud storage wars

Online.netFrench telco Iliad has challenged the cloud storage market through its subsidiary, undercutting the standing players in the market, reports

The new product offering, C14, was launched under the radar as the team has not made a public announcement to date, but simply added a new page onto its website. C14 targets the long-term storage market, aiming to engage customers who do not need immediate access to data and will be aiming to use the service for years, if not decades.

“C14 is designed to store huge volume of data for long term, like digital archiving, digital long term preservation, logs storage, pictures, videos, backups, disaster recovery plan… Why not backup all your Hadoop cluster for a few euros?” the company states on the website.

“Your important data are encrypted AES-256 and replicated many times then stored in our 25 meters deep underground fallout shelter, located in Paris, with no known natural, technological and military risks. We offer a very high software and physical security and comes with 8 compliance certifications and can be used for medical, military and bank data and fit all requirements of disaster recovery plan needs.”

While the storage market is a congested arena for the moment, the team have seemingly pinned hope of success on price as opposed to a unique selling point. The team claim C14 offers the lowest TCO on the market, undercutting the likes of AWS’ Glacier offering, OVH PCA Object Storage and also GoogleCloud Nearline. Only the Blackblaze enterprise offering is cheaper than C14, assuming all the figures are accurate.

Huawei launches new cloud hosting services for Europe

wireless area networking cloudNetworking giant Huawei has launched a series of cloud hosting services for the European mobile service provider market. It unveiled details of the Digital inCloud programme at the MVNO Networking Congress in London, where Huawei signed a memorandum of understanding with participating partners.

Digital inCloud is to be a service aggregator and distributor which allows global carriers and partners to connect. By doing so they can build a digital ecosystem comprised of different payment, message notification, voice/cloud call centres and business operations analyses from all the carriers. Digital inCloud will be a bridge between partners and telcos in digital product distribution and trading.

The European Hosting Centre will be based in the UK and run on Huawei’s MVNX platform, which can hosts more than 1 million mobile virtual network operator (MVNO) subscribers across Europe. The European hosting centre will also include a series of off-the-shelf cloud hosting services available to all European operators.

Both content and applications will be delivered ‘as-a-service’ by bridging the gap between partners and telcos in digital product distribution and trading. Currently, Huawei has aggregated 200,000 digital content items from 2100 content partners worldwide, including digital music, 2700 mobile games, 20,000 hours of premium video, live channels, open API and traffic monetization.

The Video ‘as-a-Service’ offering aggregates film from Huawei global partners, mobile network operators and virtual mobile network operators. It will support multiple definitions including SD, HD and 4K(UHD) on devices including home TVs, smartphones and tablets.

Meanwhile telcos will be able to get business support system as a service, an offering aimed particularly at MVNOs who are less likely to have the resources to afford their own systems. Similarly, Huawei’s Network-as-a-Service (NaaS) will be a more affordable and accessible way to help operators to capture customer behaviour data.

The Huawei Digital channel will create a simpler way of delivering content and improving the user experience, it said, while the Mobile Payment service will help telcos to exploit more financial applications.