The rise of the cloud has put Messaging and Collaboration in the dark when it comes to measuring the service delivered to end-users. Since they don’t have any view of what is happening at the server level, the only way for them to know what is going on is to be able to replicate the end-user experience everywhere it is important. This includes not only measuring the performance of basic tasks that end-users would do on Exchange, SharePoint, or Skype for Business, but also having an idea of what’s going on from a network and configuration perspective in critical locations.