Archivo de la etiqueta: cloud

Salesforce reveals secret recipe for digital transformation

Salesforce 1Speaking at the London edition of Salesforce’s world tour, EVP of Customer Success & Growth Simon Short outlined the case for digital transformation, and also the factors which underpin a successful transformation project itself.

Short’s view on digital transformation is there are very few companies who achieve the goal of becoming digitally orientated. This is done to three reasons. Firstly, the aggressive expansion of technology is so vast some organizations are drowning in information overload. Another is the cultural side of digital transformation, there simply aren’t enough companies embracing the necessity of cultural change. And finally, despite implementing various technologies and advanced platforms, some companies still operate in silos. Until these digital silos are connected on one overarching platform, the digital transformation journey is not complete.

The invention of chess is a good anecdote to demonstrate the progression of technology. The inventor, Ibn Khallikan, approached the Indian king with the game and his reward was to be rice, more specifically one grain for the first square on the chess board, two for the second, four for the third, and doubling there on until the end of the 64 squares. Although at first it would not appear to be a great amount, the geometric progression of the amount of rice far exceeded the king’s resources. Short believes the same theory can be applied to the growth of technology in the business world.

“If you apply the same doubling theory and Moore’s law to the growth and importance of technology, we get have way through the chess board in 2002,” said Short. “Since then we’ve seen an explosion of technology within the business world. As we continue to move forward, it’s a real challenge for those with existing technology to make the change and get ahead of the trend. No one really knows what the power of technology is and where it will go. This is the conundrum for businesses throughout the world.”

One of the main challenges here is focused around legacy technologies, businesses cannot rid themselves of the cumbersome platforms quickly enough to capitalize on the potential on emerging technologies. But at the same time, Short highlighted the companies who focus on technology implementation and do not embrace the cultural change required will not be successful in the digital transformation journey.

Salesman painting tree instead of cityAccording to Short, digital transformation is so much more than simply implementing technology. Ensuring you employees embrace the digital change, as well as connecting the individual silos (for example the eCommerce platform to the customer call centre and also the logistics/delivery team), are more important aspects of the project than the technology itself. Without the digital culture and the connected model, the customer simply sees a business which is broken even if the technology is revolutionary. “Silos and culture are the two things which can kill any transformation project,” said Short.

But what is the secret to a successful digital transformation project? And what have the successful ‘Digital Masters’ done which other companies haven’t?

For Short, the project has to be led by the CEO and has to be phased in. The various different components of the project (business change, strategy, technology implementation, employee digital engagement etc.) have to be implemented hand-in-hand. If one area progresses faster than the rest, the project will stutter. And most importantly, there has to be a governance and accountability role, an area which most companies overlook, to ensure all components of the project are heading in the same direction and progressing at the same speed. In general, there are six lessons from Short’s and Salesforce’s perspective:

  1. Change has to be led from the CEO and not delegated down. The business unit and IT cannot get into a shouting match, pointed fingers at each other, the CEO needs to take control and pull the business along with him
  2. Physical and digital experience needs to be co-ordinated. The customer experiences the brand in the physical world as well as the digital despite the growth of the internet and technology; the physical and digital experience for the customer needs to be co-ordinated to be successful
  3. Outside-in thinking. Many companies make the mistake of telling their customers about how they are changing the brand, as opposed to understanding what the customer journey is and adapting the digital experience to enhance this.
  4. Understanding it’s okay to fail. This is one of the more challenging facets according to Short, as accountable businesses don’t like to fail. But the belief every PoC will be an extraordinary success is somewhat wishful thinking. Short highlighted being okay with failure is the only way to move on and achieve success.
  5. Data driven insights. The amount of data available to businesses is unprecedented and growing faster every day. Decisions should be based on the data available which has been derived directly from the customer. It removes uncertainty (as much as possible in any case) and provides justification.
  6. A single platform to connect the business units. Without a single platform to connect all business units, digital transformation cannot be achieved, as digital transformation should focus on the connected journey. The aim should be the seamlessly interact with the customer on all their touchpoints.

Digital transformation is a key objective for the majority of businesses around the world, and rightly so. According to MIT research which Short quoted on stage, digitally transformed businesses are 26% more profitable than what would be perceived as the norm, but too many companies are focusing on the technology as opposed to the customer. Until the ideas of culture, technology and silo connections are addressed on a level playing field, digital transformation cannot be achieved.

Cisco reports 3% growth for Q3 and sets targets on IoT market

Cisco corporateCisco has reported 3% year-on-year growth for Q3, topping $12 billion for the quarter, with its security business leading the charge, though the team have reconfirmed IOT, software cloud and collaboration markets are priorities for the future.

The security portfolio demonstrated revenue growth of 17% while deferred revenue grew 31% driven by the ongoing shift from hardware to more software and subscription services. The Collaboration portfolio grew 16%, while the team were also confident in the performance of its next generation data centre portfolio. The ACI platform grew revenues approximately 100%, exceeding a $2 billion annualized run-rate.

“We delivered strong Q3 results against the backdrop of the Macro environment that continues to be uncertain,” said CEO Charles Robbins. “Despite this uncertainty we executed very well, with revenue growth of 3%. The operational changes we continued to make will further enable our customers to leverage strategic role to network as they transform their businesses to become digital.”

Regionally, the America’s accounted for a 4% lift, whereas EMEA and APJ were slightly less at 2% and 1% respectively. The emerging markets demonstrated healthy results for the business, as BRICs increased by 4%, Mexico by 4%, China up 22% and India up 18%. The team highlighted while there was good growth in the public and service provider segments, the enterprise was not as positive as the team pointed towards pressure driven by macro uncertainty as the reasoning.

The quarter also saw Cisco as one of the more active players in the M&A market, completing five acquisitions over the course of the quarter. The $1.4 billion acquisition of Jasper Technologies now makes Cisco the largest cloud based IOT service platform in the industry, the team claims. Cisco also completed the acquisitions of Acano, Synata, Leaba and CliQr during the period, the latter a $260 million orchestration platform to help customers simplify and accelerate their private, public and hybrid cloud deployment. Cisco had already integrated CliQr with its Cisco Application Centric Infrastructure (ACI) and Unified Computing systems (UCS) prior to acquisition.

“These acquisitions are clearly focused on our key growth areas including IOT, software cloud and collaboration as well as continuing to strengthen our core,” said Robbins.

The IoT market has been a long time target of Cisco, with the Jasper deal adding to the ParStream acquisition last year. The acquisition offered the opportunity for instant analysis of masses of data at the network edge with minimal infrastructural or OPEX repercussions, the company claimed.

SDN on the rise and cloud still not understood – survey

Dollar SignsResearch from Viavi Solutions has indicated SDN technologies are on the rise within enterprise organizations, but there also might be a number of organizations who are implementing the cloud for the wrong reasons.

In its ninth annual State of the Network study, the team highlighted enterprise organizations are increasing deployment of 100 Gigabit Ethernet (100 GbE), public and private cloud, and software-defined networking technologies. Two thirds of respondents indicated they had some kind of deployment in the production environment, and 35% have implemented SDN underlay.

“There is a growing trend of enterprise customers realizing how they can improve the operations of their network,” said Steve Brown, Director of Enterprise Solutions at Viavi. “It’s been a slow burner, but SDN is beginning to break through into the mainstream. While encouraging, the statistics are a little higher than we expected. After comparing the adoption rates from the last couple of years, we expected SDN to be around 50%, but the survey does highlight some real momentum in the industry on the whole.”

The findings also highlighted that while cloud adoption is continuing to rise, 90% have at least one application in the cloud and 28% said they have the majority, there is still a level of immaturity in understanding the perceived and realized benefits of cloud computing. Lower operating costs was listed as the top reason for the transition at 63%, while the faster delivery of new services and the ability to dynamically adapt to changes in business demands were the least popular reasons, both accounting for 39%.

“If you look at what the chief benefits which people are seeing, we’re seeing a lot of feedback on the CAPEX/OPEX reductions,” said Brown. “This is great, but that’s not really what the point of cloud is. Expenditure reduction is something which the top decision makers in the business want to see, it’s more of a tactical play. If this is the end objective these companies are not really seeing the promise of cloud and what makes me excited about cloud.

Deploying cloud

Top reasons for adopting the cloud

“The areas which I see the key benefits are the ones which are lowest on the results, delivering services faster and dynamically changing to meet the needs of the business. I found it quite surprising that these were quite low. The results show that the decision to enter the cloud for the majority of consumers is more tactical than a strategic decision.”

One conclusion that can be drawn from the findings is a lack of understanding of what the cloud can offer. Gartner’s ‘Cost Optimization Secrets’ highlighted the average cost reduction for companies implementing cloud propositions was just over 14%. While this is encouraging, whether cloud adoption would remain an attractive option for organizations if they knew expenditure would be reduced by just 14% remains to be seen.

“There’s more than just cost saving when adopting the cloud,” said Brown. “Are there savings, absolutely, but the majority don’t come upfront. If you’re going to be running applications which could see aggressive spikes, the flexibility of and agility of the cloud will reduce the cost. But at the same time it’s difficult to justify the cost savings because you may be taking on new projects due to the fact you have the ability to scale your capacity at a moment’s notice.

“Rather than thinking about it as a cost saver, hybrid cloud should be seen as an initiative enabler. Until this idea is recognised by the industry, adoption may continue to struggle to penetrate the mainstream.”

For Brown and the team at Viavi, the benefits of cloud computing are focused around the business capabilities which are enabled in the medium and long-term. Cloud offers companies the opportunity to react to diversifying market conditions faster and ensure products remain relevant on an on-going basis.

“In my own personal opinion, I would like to see people embrace a hybrid cloud model because it enables them to develop competitive edges,” said Brown. “This also justifies future investment in technology, it moves these new concepts and implementations from ‘nice to have’ to ‘must have’ as technology will then be one of the supporting pillars of the business strategy. Cloud has the ability to do this and to be a competitive enabler.”

SAP updates BusinessObjects offering at SAPPHIRE NOW conference

SAP sailingSAP has announced a number of new updates for its analytics solutions portfolio at the 28th annual SAPPHIRE NOW conference.

The company’s business intelligence portfolio, BusinessObjects, will continue to offer solutions on premise and in the cloud, as well as incorporating a number of new features for visualizations and storytelling, data wrangling and blending, geospatial, trend analysis, custom filters, linked stories, notifications and chat.

“SAP is enabling companies to lead in the digital economy by significantly simplifying the platform, providing best-in-class analytics and a superior user experience,” said Stefan Sigg, SVP for SAP Analytics. “SAP BusinessObjects remains the most relevant analytics in the industry — and we offer the best end-to-end capabilities both on premise and in the cloud in the market today.”

One enhancement has focused more on the integration and collaboration efforts of the business, as the offering can now connect and blend existing data sources such as the SAP ERP, SAP SuccessFactors solutions, Salesforce, and Google Drive (amongst others), on a single platform without having to move data into the cloud environment. The offering now also includes predictive analytics capabilities leveraging powerful built-in algorithmic models, to enhance data-driven decision making capabilities.

SAP also updated its BusinessObjects Enterprise offering, which has been mainly designed for on premise analytics. Enterprise organizations have a choice of premium, professional and standard editions, which offer a variety of services including enhancements which make the platform Internet of Things–ready.

The company also launched one of its newest cloud offerings, the Digital Boardroom (see below), which has been built on the BusinessObjects platform. The Digital Boardroom is real-time business intelligence and ad hoc analysis portal, which provides executives with information sourced from all SAP S/4HANA Lines of Business data to provide a “single source of truth for the company”.

Digital Boardroom

AWS announce launch of X1 Instances for EC2

Cloud in my handAWS has announced the availability of X1 Instances for Amazon EC2, which it claims is the most memory available in any SAP-certified cloud instance available today.

The X1 instances have 2 TB of memory, and are powered by four 2.3 GHz Intel Xeon E7 8880 v3 processors delivering 128 vCPUs. The X1 instances also offer up to 10 Gb per second of dedicated bandwidth to Amazon Elastic Block Store, which the team believe is well suited to support large-scale in-memory databases, big data processing, and high performance computing.

“Amazon EC2 provides the most comprehensive selection of instances, offering customers, by far, the deepest compute functionality to support virtually any workload,” said Matt Garman, VP at Amazon EC2. “We’ve had a Memory Optimized instance family (our R3 family) for a while that is quite popular for high performance databases, in-memory analytics, and enterprise applications; however, customers have increasingly asked for even more memory to help run analytics on larger data sets with in-memory databases, generate analytics in real time, and create very large caches.

“With 2 TB of memory – 8 times the memory of any other available Amazon EC2 instance, and more memory than any SAP-certified cloud instance available today – X1 instances change the game for SAP workloads in the cloud. Now, for the first time, customers can run their most memory-intensive applications at scale with the elasticity, flexibility, and reliability of the AWS Cloud, rather than having to battle the complexity, cost, and lack of agility of colo or on-premises solutions.”

The X1 Instances are available via request in a number of AWS regions, including US East, US West, EU (Germany and Ireland), Asia Pacific (Tokyo, Sydney and Singapore), and will be available in the remaining areas over the next few months.

SAP’s HANA launches on Huawei’s FusionSphere cloud platform

Huawei MWC 2016Huawei and SAP have announced the general availability of the SAP HANA platform on Huawei’s OpenStack cloud platform FusionSphere 5.1.

The announcement follows a long-standing partnership, dating back to 2012 when Huawei became a SAP global technology partner, which saw the team open a co-innovation centre at Huawei’s Shenzhen campus last year, which was tasked with advanced the teams capabilities in the cloud computing and big data market segments.

“SAP is the world’s largest provider of enterprise application software, and SAP HANA is leading enterprise software innovation right now,” said Zhipeng Ren, President of the Huawei IT Cloud Computing Product Line. “Huawei’s FusionCloud solution support for SAP HANA is widely accepted in the market. With the open cloud computing strategy, Huawei builds a win-win cloud ecosystem through an open, enterprise-class cloud platform.

“Based on OpenStack open source architecture, Huawei FusionSphere has made thousands of enterprise-class enhancements, and is an ideal cloud infrastructure platform for SAP HANA and critical enterprise applications. In the meantime, our joint initiatives with SAP are intended to create more value for customers to achieve their goals.”

Over the course of the relationship, SAP’s HANA offering has been made available on a number of Huawei platforms including FusionCube, FusionServer RH2288H V2/V3, FusionServer RH5885H V3 and FusionServer RH8100 V3. Huawei claims that since FusionSphere can run business applications that have traditionally been run on premise, the platform will create a number of new opportunities for mass processing of big data on the cloud.

SAP and Microsoft expand partnership

SAPPHIRE now

SAP CEO Bill McDermott (Left) and Satya Nadella, CEO at Microsoft (Right) speaking at SAPPhire Now in Orlando

Microsoft and SAP have extended a long-standing partnership to deliver broad support for the SAP HANA platform on Microsoft Azure.

The extended partnership will focus on greater integration between the two portfolios to simplify work-through integrations between Microsoft Office 365 and cloud solutions from SAP. The new team also claim the combined proposition will provide enhanced management and security for custom SAP Fiori apps.

The announcement builds on a previous relationship which was debuted in 2014, allowing SAP customers to build HANA applications in the Microsoft cloud platform, taking advantage of public cloud scalable resources, though the new partnership now incorporates more of the Azure security and management capabilities.

“This partnership is perhaps one of the broadest things we’ve done together,” said Satya Nadella, CEO at Microsoft. “Take the cloud. We’ve taken the best of SAP and the best of our hyper-scale cloud. It means SAP certifications are now certified on Azure, HANA is certified on Azure and S/4 HANA is certified on Azure.

We’ve taken our hyper-scale cloud and made it real for customers. Every application which SAP run is now compatible with Office 635 meaning we now have seamless integration. This recipe is going to accelerate the growth which our customers seek, by combining two product portfolios which are customers probably already use.”

As part of the new agreement, there will be a new deployment option for SAP HANA on the Azure cloud. The updates will certify SAP HANA to run development, test and production workloads on Microsoft Azure, including SAP S/4HANA, and will enable customers to run larger and more demanding workloads than previously possible. New integrations will also enable customers to combine Office 365 features (including communications, collaboration, calendar etc.) with SAP cloud-based applications including Concur, SAP Fieldglass and SAP SuccessFactors.

New developments which can be expected towards the latter end of the year also include the ability to deploy custom mobile hybrid SAP Fiori apps on SAP HANA Cloud Platform with an open standards plug-in framework, which will enable Microsoft Intune capabilities to be embedded within the app itself. The team believe these integrations will be available in Q3.

“We believe the IT industry will be shaped by breakthrough partnerships that unlock new productivity for customers beyond the boundaries of traditional platforms and applications,” said SAP CEO Bill McDermott. “SAP and Microsoft are working together to create an end-user experience built on unprecedented insight, convenience and agility. The certification of Microsoft Azure infrastructure services for SAP HANA along with the new integration between Microsoft Office 365 and cloud solutions from SAP are emblematic of this major paradigm shift for the enterprise.

The news follows another partnership announcement from SAP with Apple made in recent weeks. Apple has made multiple moves over the last 24 months to improve its position in the enterprise IT space, partnering with Cisco last year, to optimise iOS device performance across Cisco’s suite of enterprise communications services, and IBM in 2014, bringing IBM’s strengths in big data and analytics to Apple devices.

Wipro and Xactly partner to increase customer sales performance

Concept for male tennis playersWipro and Xactly have launched a new partnership to offer sales performance management solutions to customers as a SaaS model.

The new partnership claims the new solutions will enable an organizations leadership team to bridge the gap between their business goals and sales performance. The sales performance management is estimated to be valued in the region of $715 million (2015) with both Wipro and Xactly believing the market still has healthy growth potential.

“Sales Performance Management is a key priority for organisations, across the board,” said Hiral Chandrana, SVP for Business Application Services at Wipro Limited. “Companies can optimise their sales performance processes through effective incentive compensation design for their employees and tools to measure the same. We are confident that Wipro’s extensive experience in transforming the front-office sales process coupled with Xactly’s incentive compensation cloud products will deliver the right platform to accelerate business outcomes for our clients.”

The Wipro and Xactly partnership will aim to combine software products, which focus on managing employee performance, monitoring margins, and mitigating risk, with Wipro’s consulting experience in transforming the sales functions, to improve the performance of customer’s employees.

“We are always looking to partner with like-minded industry leaders who understand the importance of using incentives to drive the right behaviors and are aiming to shape the next wave of this industry,” said Nitin Mathur, VP of Worldwide Professional Services at Xactly. “Wipro’s global reach and services expertise complements our mission of helping companies use compensation as a strategic lever to drive better sales alignment, retention, and performance.”

Managed Cloud Storage – What’s the hold up?

Boxes on trolley in warehouseOrganisations operating in today’s highly competitive and lightning-speed world are constantly looking for new ways to deliver services to customers at reduced cost. Cloud technologies in particular are now not only being explored but are becoming widely adopted, with new Cloud Industry Forum statistics showing that 80% of UK companies are adopting cloud technology as a key part of their overall IT and business strategy.

That said, the cloud is yet to be widely accepted as the safe storage location that the industry is saying it is. There is still a great deal of apprehension, in particular from larger organisations, to entrust large volumes of data to the cloud. Indeed, for the last 20 years, storage has been defined by closed, proprietary and in many cases monolithic hardware-centric architectures, which were built for single applications, local network access, limited redundancy and highly manual operations.

Storage demands are changing

The continuous surge of data in modern society, however, now requires systems with massive scalability, local and remote accessibility, continuous uptime and great automation, with fewer resources having to manage greater capacity. The cloud is the obvious answer but there is still hesitancy.

Let’s face it though, anyone who is starting out today is unlikely to go out and buy a whole bunch of servers to deploy locally. They are much more likely to sign up for cloud-based managed services for functions like accounting, HR and expenses, and have a laptop with a big hard drive to store and share files using Gmail, Dropbox and so on. It is true to say that smaller businesses are increasingly using storage inside cloud apps, but for larger businesses, this option is not quite so simple or attractive. Many enterprises are turning to the cloud to host more and more apps but they still tend to keep the bulk of their static data on their own servers, to not only ensure safety and security but also to conduct faster analytics.

Open Door LightThe cloud storage door is only slightly ajar

With increasing data volumes and accelerated demand for scalability, you would expect many businesses to be using cloud-based managed storage already. However, the fact remains that there are still many businesses burying their heads in the sand when it comes to cloud storage. As a result, there is quite a bit of fatigue amongst the storage vendors who have been promoting cloud for some time, but not seeing the anticipated take-up. In fact, I would go so far as to say that the door the industry is pushing against is only slightly ajar.

As with most things, there are clouds and there are clouds. At the end of the day, cloud-based storage can be anything an organisation wants it to be – the devil is in the architecture. If you wanted to specify storage that incorporates encryption, a local appliance, secure high-bandwidth internet connectivity, instant access, replication, green and economical storage media – a managed cloud storage service can actually ‘do’ all of these things and indeed, is doing so for many organisations. There is take-up, just not quite as much as many storage vendors would like.

It’s all about the data

Nowadays, for most organisations it is about achieving much more than just the safe storage of data. It’s more and more common to bolt-on a range of integrated products and services to achieve a wide range of specialist goals, and it’s becoming rare that anyone wants to just store their data (they want it to work for them). Most organisations want their data to be discoverable and accessible, as well as have integrity guarantees to ensure the data will be usable in the future, automated data storage workflows and so on. Organisations want to, and need to, realise the value of their data, and are now looking at ways to capitalise on it rather than simply store it away safely.

Some organisations though, can’t use managed cloud storage for a whole raft of corporate, regulatory and geographical reasons. The on-premise alternative to a cloud solution, however, doesn’t have to be a burden on your IT, with remote management of an on-site storage deployment now a very real option. This acknowledges that storage capabilities that are specific to an industry or to an application are now complex. Add on some additional integrated functionality and it’s not something that local IT can, or wants to, deal with, manage or maintain. And who can blame them? Specialist services require a specialist managed services provider and that is where outsourcing, even if you can’t use the cloud, can add real value to your business.

What do you want to do with your data?

At the end of the day, the nature of the data you have, what you want to do with it and how you want it managed, will drive your storage direction. This includes questions around whether you have static or data that’s subject to change, whether your storage needs to be on-premise or can be in the cloud, whether you want to backup or archive your data, whether you want an accessible archive or a deep archive, whether you need it to be integrity-guaranteed or something else, long or short term. Cloud won’t always necessarily be the answer; there are trade-offs to be made and priorities to set. Critically, the storage solution you choose needs to be flexible enough to deal with these issues (and how they will shift over time) and that is the difficulty when trying to manage long-term data storage. Everything is available and you can get what you want but you need to make sure that you are moving to a managed cloud service for the right reasons.

Ever-increasing organisational data volumes will continue to relentlessly drive the data storage industry and today’s storage models need to reflect the changing nature of the way in which businesses operate. Managed storage capabilities need to be designed from the ground up to facilitate organisations in maximising the value they can get from their data and reflect how those same organisations want to access and use it both today, and more importantly, for years to come.

Written by Nik Stanbridge, VP Marketing at Arkivum

Rackspace extends Azure Fanatical Support footprint to Europe

Europe At Golden Sunrise - View From SpaceRackspace has announced the unlimited availability launch of its Fanatical Support services for Microsoft Azure customers in the UK, Benelux and DACH regions, as well as two new service levels, Navigator and Aviator.

The Fanatical Support was previously available in US markets, though the expansion puts the Azure service in line with its other offerings, such as for Amazon Web Services. The Navigator service offers access to tools and automation, whereas Aviator does the same, and goes further to offer a fully-managed Azure experience, providing increased man-hours, custom architecture design and all-year support, as well as performing environment build and deployment activities.

“It’s been nearly a year since Rackspace announced Fanatical Support for Microsoft Azure, which we launched to assist customers who want to run IaaS workloads on the powerful Azure cloud, but prefer not to architect, secure and operate them first-hand,” said Jeff DeVerter, Chief Technologist for Microsoft Technology at Rackspace.

“Our launch of this offering marked an important expansion of our strategy to offer the world’s best expertise and service on industry-leading technologies, and is a natural progression of our 14-year relationship with Microsoft.”

As part of the announcement, the confirmed Help for Heroes would be one of the first UK organizations to utilize the new offering. The company has been utilizing the Azure platform for some time now, as a means to counter website downtime during periods of high traffic volume during fundraising campaigns.

“Being able to scale up quickly is important, but so is scaling down during times that are quieter,” said Charles Bikhazi, Head of Application Services at Help for Heroes. “As with any charity, we’re always looking to make cost savings where possible and that’s exactly what this solution has delivered. Now, we only pay for infrastructure that’s actually being used which ensures that costs don’t spiral out of control. The new offering gives us access to this much needed scalability and resilience without the burden of having to run the platform ourselves.”