All organizations that did not originate this moment have a pre-existing culture as well as legacy technology and processes that can be more or less amenable to DevOps implementation. That organizational culture is influenced by the personalities and management styles of Executive Management, the wider culture in which the organization is situated, and the personalities of key team members at all levels of the organization. This culture and entrenched interests usually throw a wrench in the works because of misaligned incentives.

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A growing number of BDMs (business development) today have a technology or product marketing background. Their role – increase product reach through piggyback marketing.
The job description of BDM is pretty straight-forward – find new opportunities for your business. They play an important role in the direction a company takes. This includes identifying new markets to venture into, new partnerships to build, identifying new products or services that the company could launch and finally figuring out new ways to reach existing markets.

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Amazon knows me. Oh boy, do they know me! Our dog thinks the deliveryman is part of our family. Amazon knows what I like, and does their very best to create a wonderful and personalized experience for us by using their «system of intelligence» to provide it. Amazon Prime membership now offers movies, music and audio books in addition to other membership services all tailored to my family and me. Alexa, Amazon’s hit home bot, can be set-up to automate my home and much more to enhance convenience and comfort. All of these offerings and services are designed to improve and personalize my experiences so I will feel inclined to increase my business, loyalty and commitment to Amazon.

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A strange thing is happening along the way to the Internet of Things, namely far too many devices to work with and manage. It has become clear that we’ll need much higher efficiency user experiences that can allow us to more easily and scalably work with the thousands of devices that will soon be in each of our lives. Enter the conversational interface revolution, combining bots we can literally talk with, gesture to, and even direct with our thoughts, with embedded artificial intelligence, which can process our conversational commands and orchestrate the outcomes we request across our personal and professional realm of connected devices.

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Rackspace has announced a partnership with Google Cloud to become its first managed services support partner.

The news, revealed at the time of Google’s Cloud Next event in San Francisco, represents an alignment between the two companies’ ‘obsession’ with customer service and support, Rackspace said. The two companies will collaborate on a new managed services offering for Google Cloud Platform (GCP) customers which will be made available later this year.

Rackspace already has extensive managed services capabilities for both Microsoft Azure and Amazon Web Services (AWS) – so with Google the next cab off the rank it makes a natural step up. “The momentum around GCP is building, and as businesses move workloads to this platform, they’re looking for expertise and a support partner to help with that journey,” said Patrick Lee, Rackspace Google business general manager. “We will be able to help deliver value to joint customers and help them meet their evolving business needs.”

According to figures from 451 Research, adoption of Google’s cloud has ‘nearly doubled’ over the past 12 months. “The partnership between Rackspace and Google is a natural fit,” Michelle Bailey, chief research officer at 451 Research said in a statement. “Both companies have strong technical capabilities and the pairing of Rackspace’s strong service culture with Google’s Customer Reliability Engineering practice is an important step forward in providing enterprise-ready customer support capabilities on the Google Cloud Platform.

“We continue to see rising adoption of GCP globally, so there is real value to Rackspace in being the first to market with this type of managed services partnership that seeks to bring cloud-native capabilities to traditional enterprise customers and business-critical applications,” Bailey added.

In Rackspace’s Q216 results in August – the last before it became a private company with a $4.3 billion transaction from Apollo Global – CEO Taylor Rhodes said the firm had seen ‘strong demand’ for AWS cloud customers, alongside Microsoft and the OpenStack private cloud. The company noted 277 customers acquired on its AWS service over the previous nine months, with 60% of these choosing the higher tier managed services option.

“We plan to launch a bold marketing campaign to tell the world about the value we can deliver as the number one managed cloud services provider,” Rhodes told analysts in August, as transcribed by Seeking Alpha. “Businesses today are being told that the cloud is simple, that it’s easy to manage on your own, and that whatever the platform the vendor is selling or supporting is the complete solution for every workload.

“What these businesses are learning, however, is that different workloads require different platforms across public cloud, private cloud and dedicated servers,” added Rhodes. “They are finding that the cloud is complex and fast changing, that they need help in managing it and that expert engineers are expensive and hard to find.”

According to industry figures from Synergy Research, AWS continues to hold 40% of the global public cloud infrastructure space – a minimal change from last year – while Microsoft, Google and IBM went up 5% to break the 20% threshold between them.

Picture credit: Rackspace Afterparty TechStars Boulder 2011, by Andrew Hyde, used under CC BY / Modified from original

Rackspace has announced a partnership with Google Cloud to become its first managed services support partner.

The news, revealed at the time of Google’s Cloud Next event in San Francisco, represents an alignment between the two companies’ ‘obsession’ with customer service and support, Rackspace said. The two companies will collaborate on a new managed services offering for Google Cloud Platform (GCP) customers which will be made available later this year.

Rackspace already has extensive managed services capabilities for both Microsoft Azure and Amazon Web Services (AWS) – so with Google the next cab off the rank it makes a natural step up. “The momentum around GCP is building, and as businesses move workloads to this platform, they’re looking for expertise and a support partner to help with that journey,” said Patrick Lee, Rackspace Google business general manager. “We will be able to help deliver value to joint customers and help them meet their evolving business needs.”

According to figures from 451 Research, adoption of Google’s cloud has ‘nearly doubled’ over the past 12 months. “The partnership between Rackspace and Google is a natural fit,” Michelle Bailey, chief research officer at 451 Research said in a statement. “Both companies have strong technical capabilities and the pairing of Rackspace’s strong service culture with Google’s Customer Reliability Engineering practice is an important step forward in providing enterprise-ready customer support capabilities on the Google Cloud Platform.

“We continue to see rising adoption of GCP globally, so there is real value to Rackspace in being the first to market with this type of managed services partnership that seeks to bring cloud-native capabilities to traditional enterprise customers and business-critical applications,” Bailey added.

In Rackspace’s Q216 results in August – the last before it became a private company with a $4.3 billion transaction from Apollo Global – CEO Taylor Rhodes said the firm had seen ‘strong demand’ for AWS cloud customers, alongside Microsoft and the OpenStack private cloud. The company noted 277 customers acquired on its AWS service over the previous nine months, with 60% of these choosing the higher tier managed services option.

“We plan to launch a bold marketing campaign to tell the world about the value we can deliver as the number one managed cloud services provider,” Rhodes told analysts in August, as transcribed by Seeking Alpha. “Businesses today are being told that the cloud is simple, that it’s easy to manage on your own, and that whatever the platform the vendor is selling or supporting is the complete solution for every workload.

“What these businesses are learning, however, is that different workloads require different platforms across public cloud, private cloud and dedicated servers,” added Rhodes. “They are finding that the cloud is complex and fast changing, that they need help in managing it and that expert engineers are expensive and hard to find.”

According to industry figures from Synergy Research, AWS continues to hold 40% of the global public cloud infrastructure space – a minimal change from last year – while Microsoft, Google and IBM went up 5% to break the 20% threshold between them.

Picture credit: Rackspace Afterparty TechStars Boulder 2011, by Andrew Hyde, used under CC BY / Modified from original

“Attention! All your files have been encrypted.” More and more businesses are being greeted with messages such as this one, with ransomware attacks against businesses having increased threefold last year.

Advice for preventing ransomware – which is malicious software that encrypts devices or data until the owner pays a ransom in exchange for access to their data – is typically something to the effect of “back up your data off-site so you don’t have to pay the ransom.” In response, businesses may vault their data in the cloud, assuming that it is secure and they no longer have to worry about the threat of ransomware as long as the backups are up to date.

To be sure, backing up data in the cloud is a good strategy. However, rapid adoption of on-demand cloud applications could be putting an organisation’s cloud backups at risk. In fact, a recent Netskope report found that 43.7 per cent of the malware found in the cloud is carrying ransomware. Below are some of the top ways ransomware can spread via the cloud.

Employees downloading unauthorised cloud applications

Employees can easily sign up for cloud applications, as many cloud services by nature enable users to bypass company and country security policies. When employees open accounts with unauthorised cloud services – whether they are software services, file-sharing applications or payment processors, IT staff are not able to monitor the apps appropriately and ensure proper security measures are implemented. This lack of security monitoring dramatically increases the likelihood of ransomware being introduced to the network. What employees may not realise is that the increased possibility of new security breaches essentially negates any gains made by the cloud applications. Worse, if the cloud provider itself is attacked, all its customers could be affected as well.

To put the risk into perspective, 1 in 10 of the enterprises monitored by Netskope yielded ransomware-infected files in sanctioned cloud apps. Although the report did not cover unsanctioned applications, it stands to reason that ransomware would be even more rampant in these, as they are not monitored by IT staff.

Syncing and sharing

Malware and malicious files and links can spread rapidly through an organisation, and more sophisticated ransomware is now using the cloud to spread. Imagine an employee opens a suspicious email attachment and downloads ransomware to their computer, encrypting all the files in their “Documents” folder. The employee has granted a file-sharing application access to this folder, and the application automatically syncs the infected files to the cloud account. Multiple other employees’ computers are also synced with the cloud folder containing the malware, and the moment they click on any of the infected files, the ransomware spreads to their systems as well.

One new variant of ransomware in particular, called Virlock, uses this method to spread. Unlike other ransomware strains, it does not tell the user their device has been infected by ransomware. Instead, it displays an official-looking message claiming to be an anti-piracy warning from the U.S. Federal Bureau of Investigation. The message demands the payment of a fine to avoid incarceration – a tactic designed to coerce businesses into paying the ransom.

Using personal devices for work

Bring your own device (BYOD) is ubiquitous now. Odds are, employees are using their personal devices for work whether or not BYOD is sanctioned by their employer. Unfortunately, access to data anytime, anywhere means more entrypoints into the network, and employees are typically less vigilant about security when it comes to their personal devices and are more likely to connect to public networks.

When employees fail to observe proper security measures, this can result in both their personal data and their employer’s data being held hostage. With 4 per cent of all mobile devices containing malware, ransomware is a real possibility. And, of course, this risk is exacerbated if the employee uses sync-and-share applications on their mobile device.

How can businesses prepare for these threats?

Businesses should continue to back up data both on-site and in the cloud, but with hackers taking advantage of the on-demand nature of the cloud to perpetrate ransomware attacks, businesses must take additional protection measures.

The first line of defence against ransomware is employee education and accountability. To encourage employee engagement, businesses should emphasise the following key points when training employees:  

• Exercising caution when using personal devices for work not only protects corporate data but employees’ personal data as well. To keep information safe, employees should be encouraged to avoid connecting to public WiFi networks, be wary of clicking on links in emails and notify their IT department immediately if they suspect their device has been infected by ransomware.

• Sensitive employee information is stored on the company network as well. Once malware infiltrates the corporate network, it can spread to other areas – including human resources files containing employees’ sensitive information. Employees can do their part to protect any data stored on the corporate network by working with IT administrators to understand how to identify phishing emails (e.g. typos, misspelled words and mismatched domain names). Additionally, they should be instructed to only download content or software from trusted sources and immediately run all software updates when prompted.

• They learn valuable cybersecurity skills to apply in their personal lives. Do they know the telltale signs of a phishing email? Or what type of password is most secure? Or whether putting off computer updates really hurts anything? Knowing the answers to questions such as these is key to being security conscious at work, but they’re just as applicable at home.

Now that ransomware can spread more rapidly than ever before via the cloud, generating awareness of how to prevent ransomware is essential. Employees must be educated on how their security habits can negatively impact the organisation ‒ and even their personal data as well. The time to build awareness is now – not when the hacker delivers that dreaded message: “Attention! All your files have been encrypted.”

“Attention! All your files have been encrypted.” More and more businesses are being greeted with messages such as this one, with ransomware attacks against businesses having increased threefold last year.

Advice for preventing ransomware – which is malicious software that encrypts devices or data until the owner pays a ransom in exchange for access to their data – is typically something to the effect of “back up your data off-site so you don’t have to pay the ransom.” In response, businesses may vault their data in the cloud, assuming that it is secure and they no longer have to worry about the threat of ransomware as long as the backups are up to date.

To be sure, backing up data in the cloud is a good strategy. However, rapid adoption of on-demand cloud applications could be putting an organisation’s cloud backups at risk. In fact, a recent Netskope report found that 43.7 per cent of the malware found in the cloud is carrying ransomware. Below are some of the top ways ransomware can spread via the cloud.

Employees downloading unauthorised cloud applications

Employees can easily sign up for cloud applications, as many cloud services by nature enable users to bypass company and country security policies. When employees open accounts with unauthorised cloud services – whether they are software services, file-sharing applications or payment processors, IT staff are not able to monitor the apps appropriately and ensure proper security measures are implemented. This lack of security monitoring dramatically increases the likelihood of ransomware being introduced to the network. What employees may not realise is that the increased possibility of new security breaches essentially negates any gains made by the cloud applications. Worse, if the cloud provider itself is attacked, all its customers could be affected as well.

To put the risk into perspective, 1 in 10 of the enterprises monitored by Netskope yielded ransomware-infected files in sanctioned cloud apps. Although the report did not cover unsanctioned applications, it stands to reason that ransomware would be even more rampant in these, as they are not monitored by IT staff.

Syncing and sharing

Malware and malicious files and links can spread rapidly through an organisation, and more sophisticated ransomware is now using the cloud to spread. Imagine an employee opens a suspicious email attachment and downloads ransomware to their computer, encrypting all the files in their “Documents” folder. The employee has granted a file-sharing application access to this folder, and the application automatically syncs the infected files to the cloud account. Multiple other employees’ computers are also synced with the cloud folder containing the malware, and the moment they click on any of the infected files, the ransomware spreads to their systems as well.

One new variant of ransomware in particular, called Virlock, uses this method to spread. Unlike other ransomware strains, it does not tell the user their device has been infected by ransomware. Instead, it displays an official-looking message claiming to be an anti-piracy warning from the U.S. Federal Bureau of Investigation. The message demands the payment of a fine to avoid incarceration – a tactic designed to coerce businesses into paying the ransom.

Using personal devices for work

Bring your own device (BYOD) is ubiquitous now. Odds are, employees are using their personal devices for work whether or not BYOD is sanctioned by their employer. Unfortunately, access to data anytime, anywhere means more entrypoints into the network, and employees are typically less vigilant about security when it comes to their personal devices and are more likely to connect to public networks.

When employees fail to observe proper security measures, this can result in both their personal data and their employer’s data being held hostage. With 4 per cent of all mobile devices containing malware, ransomware is a real possibility. And, of course, this risk is exacerbated if the employee uses sync-and-share applications on their mobile device.

How can businesses prepare for these threats?

Businesses should continue to back up data both on-site and in the cloud, but with hackers taking advantage of the on-demand nature of the cloud to perpetrate ransomware attacks, businesses must take additional protection measures.

The first line of defence against ransomware is employee education and accountability. To encourage employee engagement, businesses should emphasise the following key points when training employees:  

• Exercising caution when using personal devices for work not only protects corporate data but employees’ personal data as well. To keep information safe, employees should be encouraged to avoid connecting to public WiFi networks, be wary of clicking on links in emails and notify their IT department immediately if they suspect their device has been infected by ransomware.

• Sensitive employee information is stored on the company network as well. Once malware infiltrates the corporate network, it can spread to other areas – including human resources files containing employees’ sensitive information. Employees can do their part to protect any data stored on the corporate network by working with IT administrators to understand how to identify phishing emails (e.g. typos, misspelled words and mismatched domain names). Additionally, they should be instructed to only download content or software from trusted sources and immediately run all software updates when prompted.

• They learn valuable cybersecurity skills to apply in their personal lives. Do they know the telltale signs of a phishing email? Or what type of password is most secure? Or whether putting off computer updates really hurts anything? Knowing the answers to questions such as these is key to being security conscious at work, but they’re just as applicable at home.

Now that ransomware can spread more rapidly than ever before via the cloud, generating awareness of how to prevent ransomware is essential. Employees must be educated on how their security habits can negatively impact the organisation ‒ and even their personal data as well. The time to build awareness is now – not when the hacker delivers that dreaded message: “Attention! All your files have been encrypted.”