Enterprise software giant Oracle has unveiled a new product portfolio called Oracle Communications Analytics, a business intelligence suite aimed at communications providers.
The portfolio is a combination pre-existing products and four new ones: Oracle Communications Customer Experience Analytics, Oracle Communications Network Assurance Analytics, Oracle Communications Analytics Big Data Platform, and Oracle Communications Analytics Diameter Adapter.
The Customer Experience Analytics application is designed to offer customer care people a bunch of useful analytical information in one place. The Network Assurance Analytics app offers insights into Diameter network performance, while the Analytics Big Data Platform pretty much does what it says on the tin and the Big Data Adapters are tools designed to feed in that big data.
“CSPs have an advantage – they have a lot of data about how their network operates and the kinds of experiences that customers are having,” said Doug Suriano, GM of Oracle Communications. “But without the right big data and analytics tools, the data will remain unused and siloed in various systems. Our expanded Oracle Communications Analytics portfolio is designed with this challenge in mind, offering the broader Oracle expertise in big data as well as the industry-specific understanding of the communications market.”
“As the telecommunications industry accelerates its rate of change, it’s critical that CSPs leverage and monetize their network, service, and customer information,” said Clare McCarthy, practice leader, Telecom Operations and IT, Ovum. “To do so, they must first design analytics solutions that address their business problems in real time—and integrate them with existing data warehouse and analytics solutions. The latest releases of Oracle Communications Analytics products respond to this need and can provide value to CSPs looking to advance their big data and analytics efforts.”