Dominos Pizza has enlisted outsourcing incumbent Capgemini to help implement a cloud-based equipment and supply ordering system in a move the compan said would make its online and phone ordering processes more efficient.
The system, built on the NetSuite SuiteCommerce platform, will replace its existing equipment and supply order management platform.
Dominos, which has over 1,000 independent franchises in North America alone, said the cloud-based platform is integrated with its franchisee support organisation, and will make franchisee ordering more efficient by streamlining the pizza-making process.
“As a leading global retailer in online transactions, we are well known for using innovative technologies to enhance our customer experience, but what we do for our franchisees is equally important,” said Kevin Vasconi, Domino’s Pizza executive vice president and chief information officer.
“With the help of Capgemini, we are significantly improving the efficiency, availability and functionality of our franchisee ordering system, ultimately providing an improved experience for our franchise partners and a platform for Domino’s to drive future growth opportunities,” he said.
Capgemini also worked with Dominos North America to integrate the NetSuite platform with its existing ERP platform and data warehouse, which the companies said will help Dominos sales representatives improve the accuracy and efficiency of phone orders, and better equip them to assist customers with online or phone inquires.
“We are proud to be a longstanding provider for Domino’s and are excited about our work together to further enhance their reputation as a digital leader in serving up technology innovations for franchisees and customers,” said Ted Levine, global sector leader, consumer products & retail, Capgemini. “Our extensive experience as a leading systems integrator and deep experience in the restaurant industry segment enables us to help Domino’s improve operational effectiveness through technology.”