UK toy retailer The Entertainer has moved onto Rackspace’s managed private cloud platform in a bid to improve how the company’s site and databases handle traffic spikes.
Working with omni-channel retail consultancy Conexus, The Entertainer sought to enhance its website and databases in a bid to cope with rising seasonal demand.
The company, which has about 100 stores in the UK, said in the five weeks leading up to last Christmas last year it saw a 60 per cent sales increase from the same period in 2013 (it generates half of its annual revenues between November and December).
“In addition to the scalability that’s available through the Rackspace Private Cloud, the high performance it offers is also very important to us. It has allowed the business to deploy a Click and Collect service, which has improved the customer experience and boosted sales,” said Ian Pulsford, head of IT services, The Entertainer.
“A crucial aspect of Click and Collect is having an effective stock management system, which we also power by the cloud. Every evening between midnight and 4 a.m. we monitor the stock available in each store, collecting data on our 17,000 products. This ensures that the availability we offer our Click and Collect customers is accurate and updated in real time,” Pulsford said.
“However, as we’ve learned in the past with previous hosting providers, the technology alone is not enough if we don’t have access to a high level of support and expertise to keep it running smoothly,” he added.
Jeff Cotten, managing director of Rackspace International said: “Multi-channel retailing is highly competitive, which means both the in-store and online experiences have to be excellent to keep customers coming back. It’s been great working with The Entertainer and Conexus to build a Private Cloud environment that is high performing and highly scalable, so The Entertainer can focus on developing new services and increasing its presence across a growing number of ecommerce channels.”