NexGen Cloud, a sustainable Infrastructure-as-a-Service provider, announced plans and funding for one of Europe’s first AI Supercloud deployments to support the development and growth of AI enterprises. UK-based NexGen Cloud, an Elite member of the NVIDIA Partner Network, plans to invest $1 billion to build its AI Supercloud in Europe, with $576 million already committed… Read more »
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Cloud communications is expected to witness a substantial growth over the next five years, as businesses are switching from legacy PBX solutions to cloud communications and opting for a pay-as-you-go model to optimise expenses and avoiding upfront investments. Against this backdrop, the cloud communications market size is anticipated to grow at a compound annual growth… Read more »
The post Global cloud comms revenue to grow at 18.3% CAGR over 2022-2027 appeared first on Cloud Computing News.
Kyndryl, an IT infrastructure services provider, has unveiled the findings of its inaugural global survey and analysis of the current and future state of mainframe modernisation for businesses. The survey among 500 business and IT leaders finds that most organisations are taking a hybrid approach to mainframe modernisation and collectively achieve $12.5B in cost savings. In today´s competitive and fast-changing business environment, enterprises are looking… Read more »
The post Mainframe modernisation driving $12bn+ cost savings for businesses appeared first on Cloud Computing News.
BT has confirmed it is making a multi-million-pound investment to bring 5G and 4G mobile edge computing services to its UK business customers in collaboration with Amazon Web Services (AWS). The work combines AWS’s cloud expertise with BT’s market-leading 5G and 4G infrastructure. EE’s national mobile network with AWS Wavelength will bring the power of… Read more »
The post BT brings 5G and the cloud to businesses on the move with AWS Wavelength appeared first on Cloud Computing News.
Snowflake, the Data Cloud company, has launched the Telecom Data Cloud, which unites Snowflake’s data platform, Snowflake- and partner-delivered solutions, and industry-specific datasets. The Telecom Data Cloud helps telecommunications service providers break down data silos within companies and across the ecosystem, allowing organisations to easily and securely access data in near real-time, enrich it with… Read more »
The post Snowflake launches Telecom Data Cloud to help telecoms service providers monetise data appeared first on Cloud Computing News.
Vodafone Ireland has chosen Amdocs, a provider of software and services to communications and media companies, to transition its infrastructure and application workloads to the cloud, enabling an enhanced customer experience and rapid adoption of the latest 5G innovations. Under the agreement, Amdocs Customer Experience Suite (CES) will migrate from Vodafone Ireland on-premise to the… Read more »
The post Vodafone Ireland turns to Amdocs to drive enhanced customer experience appeared first on Cloud Computing News.
Global Call Forwarding’s Meryl D’Sa-Wilson explains the problems with legacy phone systems, and why you should upgrade. Your phone system is a vital part of how your business communicates with customers and prospects. Without a reliable, high-quality service, you may encounter issues with audio quality, caller experience, connection rates, and more. So, it’s important to… Read more »
The post How to upgrade from on-premise to cloud phone systems appeared first on Cloud Computing News.
As the cloud and telecoms sectors move ever closer together, thanks to the growing influence of virtualisation in managing networks and the emergence of IoT, the decision has been made to consolidate the coverage of both under one brand – Telecoms.com.
It is already clear that the telecoms business for the foreseeable future will be dominated by three major themes: 5G, IoT and cloud. The eventual 5G standard will lean heavily on the cloud via technologies such as NFV and SDN, while IoT will be entirely dependent on the cloud to assimilate the massive amounts of data generated by billions of IoT devices and then turn it into useful actions.
Business Cloud News has been excellently led by first Jonathan Brandon and more recently Jamie Davies. Jamie is continuing his great work on Telecoms.com as Deputy Editor and cloud specialist. On top of that we will be working closely with our sister title Light Reading, which has also established cloud and virtualisation as a cornerstone of its coverage.
We would like to thank BCN’s thousands of readers for their loyalty and support over the past few years and hope you continue to enjoy the cloud coverage on Telecoms.com. BCN newsletter subscribers will be transferred to the Telecoms.com mailing list but you are, of course, free to unsubscribe at any time, much as we hope you don’t.
The whole ICT sector is on the cusp of a uniquely exciting era and we aim to ensure Telecoms.com will remain your one-stop-shop for all the latest developments.
The Institute of Customer Service has released its Customer Satisfaction Index stating the telco industry is the lowest ranked sector in the UK, reports Telecoms.com.
While the industry has made improvements over the last twelve months, it finished in last place with an index of 72.9, behind the likes of utilities and public services. The industry was one of the strongest improvers over the course of the last twelve months, improving its score by 1.2, it is still the industry with the highest numbers of complaints, 20% of customers compared to a national average of 12%.
“It’s encouraging to see the telecoms sector is making progress, but prevention is always better than cure, so the industry should take note of the areas which need to be focused on,” said Jo Causon, CEO of The Institute of Customer Service. “Efficiency, effectiveness and empathy are key and organisations should always follow up with customers to ensure that the problem is resolved.”
One statistic which could be seen as concerning for the industry is the number of customers who would be prepared to pay a higher cost for enhanced customer service. This was another area where the telco industry was ranking last with only 24% agreeing. The concern here would be surrounding the industry’s long-standing quest to avoid being relegated to the ranks of utilities, though the survey does suggest the industry is heading that direction.
Over the course of recent months, numerous value adds, bundle packages, brand marketing campaigns and customer services initiatives have been launched by the telcos in an effort to avoid being commoditised. Competing on price is worst case scenario for the industry, and despite the efforts, when surveys like this imply a high proportion of customers are basing their decision on price, in could indicate the industry is heading towards a ‘race to the bottom’.
In terms of best performers, giffgaff and Tesco Mobile were the highest performers in the telco industry, and the only two who featured into the top 50 overall.
Oracle has announced a new partnership with BT as the company continues its efforts to redefine its offering and penetrate the cloud computing market segment, reports Telecoms.com.
Through the new partnership customers will be able to use several features of BT Cloud Connect environment to gain direct connectivity to the Oracle Cloud. The offering will provide options for connectivity from hybrid enterprise data centres to the Oracle Cloud, of which there are currently 19 spread around the world.
“Direct and reliable access to data and applications hosted in cloud environments has become critical to organisations as they embark on their digital transformation journeys,” Luis Alvarez, CEO of Global Services at BT. “We are accelerating our drive to be the world’s leading cloud services integrator and I am proud that BT is becoming the first global network services provider to offer direct access to the Oracle Cloud.”
Both companies have launched new initiatives to capitalize on the burgeoning cloud computing industry. BT’s Cloud of Clouds offering was launched last year in April as part of the company’s new technology roadmap to move customers onto a cloud platform. The Cloud of Clouds offering allows customers to integrate BT’s private, public and hybrid cloud services, as well as services from partners including AWS, Microsoft Azure, Salesforce and Cisco.
Oracle’s journey to the cloud has been a more varied experience, though the team would appear to be prioritizing the market segment for future growth. The tech giant was seemingly very sceptical over the implementation of cloud initially, as Oracle Executive Chairman Larry Ellison said in an analyst briefing in 2008, “The computer industry is the only industry which is more fashion driven than women’s fashion. I was reading W and it said that orange is the new pink. Cloud is the new SaaS.”
Since this comment the company has changed its direction, acquiring several cloud vendors to boost its position in the market. Oracle has however taken a slightly different approach from others in the industry, targeting organizations which have a vertical specific cloud offering. Opower, a company which provides customer engagement and energy efficiency cloud services to the utilities industry, was acquired for $532 million in May, and Textura, a provider of construction contracts and payment management cloud services, was bought for $663 million in April.
Although Oracle has been late to the party, the company has committed heavily to the new market. During the quarterly call earlier this month Ellison claimed Oracle is in a strong position to grow in the IaaS, having invested heavily second generation data centres. Telecoms.com readers would appear to agree with Ellison’s confidence as we asked in a flash poll whether the company could break AWS, Microsoft and Google’s dominance in the IaaS market; 64% agreed it could in time.
Oracle has committed heavily to the cloud computing market in recent years after an initial period of denial, which could be linked back to the company’s reliance on revenue driven from non-cloud products. The partnership would appear to be a move to justify the company’s position in the cloud market as Oracle lean on BT’s credibility to push its cloud offering to BT customers.