Category Archives: Telco Cloud

Study urges telcos to do better on cloud

Mobile bankingTelecoms operators are missing an open goal on cloud services, according to a report by cloud service market provider BCSG, writes Telecoms.com. While operators are perfectly placed to sell small and medium sized businesses (SMBs) the services they want, their indifference is actually driving customer away and they could miss a multi billion pound opportunity.

Its report SMB cloud services: the multi-billion dollar opportunity for telcosinterprets the data from an independent survey of 500 US and UK SMBs. The report argues that there is a strong demand for cloud computing services among medium sized businesses. However, the SMBs say their buying decisions are being delayed by confusion over which services will best suit their needs. While 43 per cent of the study group said they want to buy cloud services, only 31 per cent even had a cloud migration strategy in place.

Demand for cloud services is high and many want support in making the transition from their present on-premise computing model, says the report. However, telcos are ignoring this clear opportunity for consultancy, it argues.

Many SMBs complained that the indifference of their current supplier will make them look elsewhere. According to the report 42 per cent of SMBs receive ‘no help from their telecoms operators whatsoever’. This could possibly lead to mass defections, as 58 per cent of the sample of SMBs said they’d take their business to any service provider that shows them how to get access to a broader range of technology. As a result of the lack of interest shown by the telcos in their existing customers, 52 per cent of the SMBs said they will contemplate switching operators in the next two years.

With the potential UK/US SMB cloud computing services market quantified at $22 billion by PAC/Compass Intelligence studies, it’s vital that operators seize the initiative and address this clear and captive audience, said Tom Platt, commercial director at BCSG. “Operators have a unique opportunity to provide support and guidance to SMBs,” said Platt. If they don’t there could be consequences, Platt warned. “Long tenure from SMB customers does not imply loyalty.”

Huawei launches latest FusionSphere cloud operating system at Shanghai Cloud Congress

Huawei cloud eventHuawei has launched the latest version of its enterprise cloud operating system. FusionSphere 6.0 was unveiled at Huawei Cloud Congress in Shanghai, alongside FusionInsight and FusionStage.

The cloud operating system aims to helps customers run their services more smoothly over virtual servers, private clouds, public clouds, hybrid clouds, desktop clouds and network function virtualisation infrastructures (NFVIs).

The strategy is to build all components, systems and ecosystems of FusionSphere on open source software and to comply with native OpenStack standards, said Joy Huang, VP of Huawei’s IT product line. It also supports OpenStack application programming interfaces (APIs) so that third-party apps based on native OpenStack can run on Huawei FusionSphere 6.0 without any adjustment.

Huawei has also released OceanStor DJ, a data service platform that offers storage and management services on demand by unifying storage resources, which it claims will raise operating operation efficiency in data centres. Administrators can now select from a menu of data management services and pool the resources across their cloud data centres. OceanStor DJ also offers archiving and offline data services.

Huawei said it is ‘working closely’ with 30 storage application vendors to provide easy to use data services such as data protection, databases, big data and data security through OceanStor DJ.

“OceanStor DJ provides storage as a service (SaaS) for enterprise IT systems, freeing up engineers from the heavy workload in managing data storage and focusing them on service transformation and innovation,” said Fan Ruiqi, president of Huawei’s storage product line.

Huawei storage products have a community of dedicated users, strong customer support and the ability to manage growing amounts of data, said Eric Sansonetti, VP of Business Partnerships at database company VoltDB. “We foresee ample opportunities to partner in the growing area of real-time analytics and data challenges,” said Sansonetti, “an open data service platform for partners will help push the development of software-defined storage.”

Huawei announced that it is currently ranked 7th in the latest official ranking of commitment to Openstack.

Huawei also participates in the open-source container field and is among the founding members of Open Container Initiative (OCI) project and Cloud Native Computing Foundation (CNCF).

Nokia keen to promote its telco cloud portfolio

Nokia cloud service chainFinnish kit vendor Nokia is continuing to promote its nascent cloud offerings for telcos, three months after the launch of its AirFrame datacentre family of products, reports Telecoms.com.

AirFrame itself is now available as a containerised solution with a built in power and cooling system and Nokia has also added a software-defined storage module. It is supported by a cloud Care Services package, which is comprised of a service management module for resolving VNF faults, as well as a support package specifically for VMWare deployments.

As well as AirFrame Nokia is promoting its OSS Office for Telco Cloud offering, which seems to be more of a strategic consultation service than a physical product. All of this is stitched together by something Nokia is calling Service Chaining, which is a virtualized environment for the delivery of network services.

“Wherever operators are on their cloud transformation journey, Nokia has the solutions and expertise, all the way from strategy to migration to maintenance,” said Deepak Harie, VP of Systems Integration at Nokia Networks. “Our extensive and open cloud portfolio helps operators in making important decisions towards the most efficient processes, services and solutions across all cloud domains. With Nokia Telco Cloud, operators will be able to achieve maximum benefits from telco and IT convergence.”

Essentially Nokia is trying hard to strengthen its credentials as both a cloud player and a full managed service provider for that sector, something its main competitors have already established. You can expand Nokia’s service chain cloud diagram below.

SAP announces improvements to cloud platform and Vora analytics software

SAP HANA VoraSAP has released new software that it claims will make analytics easier for users of open source Hadoop software.

The SAP HANA Vora is a new in-memory query engine that improves the performance of the Apache Spark execution framework. As a result, anyone running data analysis should be able to get better interactions with their data if it’s held on Hadoop and companies will benefit from more useful intelligence.

SAP claims this new software will overcome the general ‘lack of business process awareness’ that exists in companies across enterprise apps, analytics, big data and Internet of Things (IoT) sources. The software will make it easier for data scientists and developers to get access to the right information by simplifying the access to corporate and Hadoop data.

SAP HANA Vora will bring most benefit in industries where Big Data analytics in business process context is paramount. SAP identified financial services, telecommunications, healthcare and manufacturing as target markets. The savings created by the new software will come from a number of areas, it said. In the financial sector, the return on investment in the systems will come from mitigating risk and fraud by detecting new anomalies in financial transactions and customer history data.

Telecoms companies will benefit from optimising their bandwidth, SAP claims, as telcos use the software to analyse traffic patterns to avoid network bottlenecks and improve the quality of service. Manufacturers will benefit from preventive maintenance and improved product re-call processes as a result of SAL HANA Vora’s newly delivered powers of analysis of bills-of-material, services records and sensor data.

The use of Hadoop and SAP HANA to manage large unstructured data sets left room for improvement, according to user Aziz Safa, Intel IT Enterprise Applications and Application Strategy VP. “One of the key requirements is better analyses of big data,” said Safa, “but mining these large data sets for contextual information in Hadoop is a challenge.”

SAP HANA Vora will be released by the end of September, when a cloud-based developer edition will also be available. Here’s a SAP vid on the matter.

 

Vodafone Italy launches NFV, cloud-based VoLTE

Vodafone Italy is working with Huawei on what the two claim to be the world's first cloud-based VoLTE deployment

Vodafone Italy is working with Huawei on what the two claim to be the world’s first cloud-based VoLTE deployment

Vodafone is the latest carrier to push ahead with rolling out a voice over LTE (VoLTE) service, with its Italian subsidiary launching the service, reports Telecoms.com.

Setting this VoLTE project apart from other operators pursuing the calling technology, however, is the contribution from Huawei to launch the service on a cloud-based IMS core network. Essentially, the service launch is a live demonstration of NFV in action, with it relying on NFV-compliant core network solutions that are interoperable with commercial off the shelf (COTS) infrastructures. In this instance, the IMS and element management system (EMS) are virtualized, managed by the snappily titled “MANO-VNFM” (management and orchestration virtualized network function management).

Huawei reckons this constitutes a world first, and builds upon work conducted during ETSI NFV ISG’s proof of concept trials. ZTE, China Unicom and HP collaborated on developing a VoLTE service based on vEPC (evolved packet core) and vIMS architecture during one such PoC, and it seems Huawei and Vodafone have steamed ahead with a real-world deployment since the project was demonstrated in January.

A statement released by Huawei referenced the NFV partnership with Vodafone in the wider context of converging the ICT and telecoms worlds. “These innovating are the fruits of partnerships with major operators and join solution optimisation as ongoing processes at Huawei,” it said. “Media plane acceleration, fully automated operation, NFV-based capability exposure, and intelligent network slicing are key areas for NFV consolidation. These future goals are the core of Huawei’s commitment to facilitating cloud transformation for operators.”

Vodafone Italy’s VoLTE rollout, while allegedly being the first to utilise NFV infrastructure, is one of a growing number of European rollouts. Vodafone Germany launched the service in March, while it’s targeting a launch in the UK market at some point this summer. EE and Three, meanwhile, are both looking at a summer 2015 launch date for VoLTE services, as Europe plays catch up with the Far East already leading the way with matured rollouts of the next generation calling technology.

China Mobile revamps private cloud with Nuage SDN

China Mobile, Alcatel Lucent and their respective subsidiaries are working together on SDN in many contexts

China Mobile, Alcatel Lucent and their respective subsidiaries are working together on SDN in many contexts

China Mobile’s IT subsidiary Suzhou Software Technology Company has baked Nuage Networks’ software-defined networking technology into its private cloud architecture to enable federation across multiple China Mobile subsidiaries. The move comes the same week both parent companies – China Mobile and Alcatel Lucent – demoed a virtualised radio access network (RAN), a core network component.

The company deployed Nuage’s Virtualised Services Platform (VSP) and Virtual Services Assurance Platform (VSAP) for its internal private cloud platform in a bid to improve the scalability and flexibility of its infrastructure, and enable infrastructure federation between the company’s various subsidiaries.

Each subsidiary is allocated its own virtual private cloud with its own segmented chunk of the network, but enabling infrastructure federation between them means underutilised assets can be deployed in other parts of the company as needed.

“China Mobile is taking a visionary approach in designing and building its new DevOps private cloud architecture,” said Nuage networks chief executive officer Sunil Khandekar.

“By combining open source software with Nuage Networks VSP, China Mobile is replacing and surpassing its previous legacy architecture in terms of power, sophistication and choice. It will change the way China Mobile operates internally and, ultimately, the cloud services they can provide to customers,” Khandekar said.

The move comes the same week China Mobile and Alcatel Lucent trialled what the companies claimed to be the industry’s first virtualised RAN, which for an operator with over 800 million subscribers has the potential to deliver significant new efficiencies across its datacentres if deployed at scale.

Cisco to buy MaintenanceNet for $139m to bolster telecoms strategy

Cisco is buying MaintenanceNet for $139m

Cisco is buying MaintenanceNet for $139m

Cisco is looking to buy data analytics and business process automation specialist MaintenanceNet for $139m, the company announced this week. The networking giant said the move will help its partners capture more revenue from contract renewals, and may help strengthen its telecoms strategy.

MaintenanceNet offers data analytics and software that helps automate and manage the customer contract renewal process. It uses data analytics to aim special offers and new services at existing customers that are up for contract renewal in an automated fashion.

“This helps Cisco partners capture high-volume and low-dollar sales opportunities that may risk being overlooked. This streamlined process enables services contract opportunities to be pursued quickly and efficiently,” explained Debbie Dunnam, senior vice president of worldwide services sales at Cisco.

“MaintenanceNet will be joining Cisco’s Global Customer Success (GCS) organisation, a group dedicated to improving customer engagement and delivering a coordinated, end to end experience to our partners and customers. This acquisition is a critical component of our strategy for GCS to simplify and digitize our business processes.”

The move comes less than two weeks after Cisco paid $635m for OpenDNS, a move intended to strengthen its security services portfolio – with a particular view towards offering IoT-focused network security services.

Cisco said the MaintenanceNet purchase will enable it to further facilitate its partners’ businesses, and a segment one can imagine these kinds of capabilities being particularly relevant is telecoms, where Cisco has been working to make inroads with it Intercloud strategy – and where its business has struggled the most in recent quarters.

Telcos depend heavily on driving revenue growth through both new subscriptions and up-selling existing subscribers, not to mention keeping the subscriber attrition rate low, so anything Cisco can offer to help its partners (and itself, particularly as it goes to market with its own cloud services) achieve these goals will be a strategic imperative.

Ericsson details strategic plans beyond telecoms sector

Swedish networking giant Ericsson has made no attempt to hide the fact that it needs to diversify in order to survive and the nature of that diversification just got a bit clearer, explains Telecoms.com.

In his exclusive interview with Telecoms.com late last year CEO Hans Vestberg detailed the five main areas of diversification his company has identified: IP networks, Cloud, OSS/BSS, TV & Media and Industry & Society.Ericsson has spoken freely about the first four but has chosen to keep quiet about its industry & society initiative until it was ready.

That moment has now arrived, so Telecoms.com spoke to Nadine Allen (pictured), who heads up Industry & Society for Ericsson in Western and Central Europe. She explained that Ericsson sees a massive opportunity in helping other industries to capitalize on the way the telecoms and IT industries are evolving and converging, with IoT being a prime example.

“The evolved use of ICT is becoming increasingly important to all industries as they address the opportunities and challenges that the networked society will bring,” said Allen. “There is a growing need for ICT connectivity and services in market segments outside the traditional customer base of Ericsson, such as: utilities, transport and public safety.”

Ericsson has identified five key industries to focus on: Automotive, Energy & Utilities, Road & Rail, Safety & Security and Shipping. As you can see these are mainly quite industrial sectors, and this is in keeping with how things like IoT are evolving, with the main commercial applications being of a B2B type.

Ericsson has been a transformation partner to our customers for many decades and supported them in shaping their strategies,” said Allen. “This is a key strength relevant to customers inside and outside the telco space as they develop their connected strategies.

“We are a leading software provider and developer across all areas of the network, including OSS and BSS – these capabilities we see as being key to what will be needed to flexibly support the plethora of future use cases, some of which we can only imagine right now.”

Allen brought our attention to some specific use-cases, illustrated in the slide below. In utilities, for example, things like smart grids and smart metering are already emerging as a way to increase efficiency, while intelligent transport systems are doing the same for that sector.

Ericsson industry & society slide

All of this makes a lot of sense on paper, and Ericsson unquestionably has a lot of tools at its disposal to help industries get smarter, but combining these capabilities into coherent solutions and competing against companies such as the big systems integration and consulting firms will be a challenge. The Ericsson brand is strong in telcos, but not necessarily in transport, and it still needs to establish its consulting credentials beyond its home territory.

To conclude we asked Allen how she sees these underlying trends evolving. We believe the Internet of Things will have a profound impact in the future, enabling anything to be connected and providing ’smartness’ to these connected things will bring value across many sectors,” she said.

“The vision of IoT is a key part of the networked society and in one line I would say it is well described by ‘where everything that can benefit from being connected will be connected’. For example in a world of connected things, value will shift from the physical properties of a product to the services that it provides.”

KPN acquires cloud provider IS Group

KPN has acquired IS Group, a Dutch cloud service provider

KPN has acquired IS Group, a Dutch cloud service provider

KPN has acquired IS Group, a large Dutch hosting and cloud services provider, for an undisclosed sum. The operator said the move will help bolster its business solutions portfolio.

Founded in 1996, IS Group offers managed cloud services and virtual desktop solutions to businesses in the Netherlands.

The company only operates datacentres in the Netherlands and claims annual revenues of roughly €25m, KPN’s primary market, and although the Dutch operator already offers some cloud services to enterprises it said the acquisition would allow it to expand its managed hosting capabilities with services like cloud-based workspaces for SMEs.

“Our business customers are increasingly asking for cloud-based services to support their growth,” Frank van der PostKPN has acquired IS Group, a large Dutch hosting and cloud services provider, for an undisclosed sum. The operator said the move will help bolster its business solutions portfolio., chief operating officer of KPN. “Together with IS Group we will be better able to service our customers in their transition to the cloud, with solutions that increase efficiency and flexibility, while allowing for rapid scalability.”

The move fits with KPN’s broader strategy of divesting its operations in other European markets – Belgium and Germany – to build out a broader portfolio of services in its home market of the Netherlands. The company has been fairly proactive at bolstering its cloud cred at the same time.

Last year KPN joined the Cloud Team Alliance, a partnership inked between Belgian telco Belgacom and Numergy, a French cloud computing specialist, which enables participating organisations to extend the coverage of their cloud services by sharing networks and technical resources that help each operator optimise their network architectures for cloud computing. Earlier this year the company also joined the newly formed Dutch Datacentre Association (DDA), which represents close to two thirds of the local datacentre and cloud sector.

Fidelity bid for Colt doesn’t convince directors

Fidelity Investments, which is already the majority shareholder in Colt Group, has bid to acquire the remaining stock of the telecoms and cloud provider, but Colt directors are unconvinced.

The relationship between the two companies is intimate and has been from the very beginning. Fidelity provided the cash to form Colt back in 1992, to provide telecoms services in London. It soon expanded across Europe but in 2001, together with a lot of other telecoms and tech companies, encountered problems requiring a further injection of capital from Fidelity.

For some reason, despite holding its current majority position since then, Fidelity has decided it’s time for Colt to be wholly private once more. “As founders and majority shareholders of Colt, Fidelity is pleased to announce the continuation of its commitment to the business through returning the group to private ownership,” said Cyrus Jilla, President of Eight Roads, the proprietary investment arm of Fidelity.

“We typically hold our proprietary investments outside the financial services industry, such as Colt, in the private domain. This transaction allows us to hold our investment in Colt consistent with this strategy while providing an attractive and certain value for the current Colt independent shareholders.”

The independent directors of Colt, who are there to protect the interests of its shareholders, have publicly acknowledged the offer of 190p per share from Fidelity, but reckon it’s too low.

“The independent directors believe that the offer undervalues the company and its prospects and accordingly they consider that the financial terms of the offer are not fair to the independent shareholders of Colt,” said their statement.

“The independent directors believe that the financial terms of the offer may be considered by some shareholders to be acceptable in the circumstances, and accordingly make no recommendation to shareholders whether or not to accept the offer.

“Over the course of 2015, the management of Colt has been working on a plan to refocus the company’s activities and significantly improve its financial performance. The Board has provisionally approved a new business plan and further details will be announced in due course.”

Colt’s shares were trading at around 156p before the bid and jumped straight up to 190p, implying the market thinks Fidelity’s bid is likely to be accepted.