Category Archives: Gmail

502 Errors, Latency Accessing Gmail

Google reported a problem with Gmail today and not long after said it was resolved:

3:02 AM: We’re investigating reports of an issue with Google Mail. We will provide more information shortly.

3:43 AM: The problem with Google Mail should be resolved. We apologize for the inconvenience and thank you for your patience and continued support. Please rest assured that system reliability is a top priority at Google, and we are making continuous improvements to make our systems better.
Users were experiencing 502 errors and latency when accessing email.

Google Details Cause of Wednesday’s Widespread Apps Outage

Google issued an incident report on the Wednesday outage that affected less than one per cent of gmail users, but was significant for other services, including half of Admin Panel and 60% of Sync login requests. As has happened in the past, it was a configuration error for a central system, in this case Google Services Login, where the configuration glitch caused too many requests to be routed to too few servers, causing them to buckle under the load:

From 5:00 a.m. to 8:00 a.m. PT, some users received errors when trying to access Gmail, Drive, Talk, Google Sync, the Admin panel, and the Cloud Console, and to a lesser extent Groups, Sites, and Contacts. At the peak of the outage, this issue affected 50% of the Admin panel and 60% of Google Sync login requests. The percentages of affected users for other services were lower such as 0.18% users for Gmail. The root cause was an issue in the system that manages login requests for Google services.

At 5:00 a.m. as login traffic increased, the misconfigured servers were unable to process the load. This began to cause errors for some users logging in to Google services. The request load, exacerbated by retry requests from users and automated systems such as IMAP clients, initially appeared as the cause of the login errors. At 5:48 a.m., the Engineering team determined that the root cause was not excess traffic but insufficient capacity

The full report is less than two pages, and clearly outlines what happened and how they hope to prevent it in the future.



Gmail Support: When You Don’t Have Chat in Gmail

Image representing Gmail as depicted in CrunchBase

This is perhaps off topic but I wanted to post it for others to find when they have the same problem I did.

Problem: you can’t get chat to open in Gmail.

Even if the icon for it is showing, clicking it does nothing.

The icon, usually in the lower left of the page:

Google Chat Icon



Google the problem and the best you will come up with is this page, which was no help to me.

Solution: close and reopen gmail. Then click the icon. BTW that can fix a lot of problems in gmail or calendar. I find both  can responding after a few days of being open in Chrome for OS X.