Could you tell us a little about what BMC does and your role within the company? BMC delivers industry-leading software solutions for IT automation, orchestration, operations, and service management to help organisations free up time and space as they continue to drive their digital initiatives forward. We work with thousands of customers and partners around… Read more »
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As cloud computing goes mainstream, businesses of all sizes are looking for a fast, secure and easy on-ramp to leveraging the incredible power of the platform. To meet this demand, BMC Software today launched two new programs aimed at making it easier for customers to adoptcloud computing platforms.
BMC ZipKit and BMC Express Cloud are designed as out-of-the-box cloud platforms with the ability to rapidly scale a customer’s existing data center capability, helping customers to rapidly get more value from their existing infrastructure investments.
BMC ZipKit program includes a rich library of pre-built application components for the BMC Cloud Lifecycle Management and BMC Bladelogic Server Automation management systems. BMC Express Cloud program is a bundled solution that combines software, consulting services, and training to deliver customers an enterprise-class hybrid cloud, connecting a private cloud to Amazon Web Services, in 30 days or less.
BMC Software has created a “chart and compass” to quickly map and navigate the end user experience. BMC End User Experience Management is a solution that helps IT organizations rapidly diagnose and improve customer satisfaction rates. The latest release includes applications running in the cloud, with visibility from the end user all the way back to the code.
“End user experience monitoring is a critical criterion of the interaction between the human, device, and customer-facing software applications,” said Jonah Kowall, research director at Gartner. “While this criterion is only one part of a complete application performance monitoring strategy, this one criterion will have an ever increasing role in which applications are successfully deployed and sticky – particularly in the cloud.”
“The BMC solution has really increased the pace at which we identify problems,” said Steve Conine, CTO and co-founder, Wayfair, the largest online retailer of home furnishings. “We don’t want customer service calling us up, walking over and telling us something is down. We want to know it is down before they call us.”