BMC Software on Tuesday introduced an array of product innovations that take full advantage of advancements in user experience and crowdsourcing to give employees complete control of their IT experience via an elegant and intuitive mobile interface.
The new products – BMC MyIT 2.0, BMC AppZone 2.0 and BMC Remedyforce Winter ’14 – showcase the company’s commitment to using mobile, social, and cloud technologies. BMC believes these technologies, along with automated and industrialized IT service delivery, are the defining characteristics of the new IT. As businesses increasingly replace physical products and services with those delivered digitally – such as banks enabling customers to deposit a check with a smartphone versus going to a branch – expectations for improved experiences across the technology landscape have skyrocketed, as have the pressures put on IT to deliver them. BMC addresses these challenges in the customer-focused products announced today.