Todas las entradas hechas por Richard

AppExchange, Customer Relationship Management, KXEN, Partnerships, salesforce.com

KZEN Launches Predictive Offers for Salesforce.com

KXEN today announced the launch of Predictive Offers on salesforce.com’s AppExchange, empowering businesses to connect with customers, partners and employees in entirely new ways. Now, predictive analytics, which traditionally has only been available on-premise to large B2C companies with dedicated teams of data scientists, is available to salesforce.com customers of all sizes. Predictive Offers takes all the rich CRM and social profile data residing in Salesforce to deliver personalized offer recommendations.

In contrast to rule-based offer systems which are complicated to setup and maintain and often are based on intuition or outdated analysis, a predictive model-based next best activity solution learns by itself, analyzing all available information to create a mathematically optimal score.

Built on the Salesforce Platform, the world’s leading cloud platform for social and mobile business apps, Predictive Offers is currently available on the AppExchange.

“We are bringing the power of predictive analytics to Salesforce, where in the past, only large companies with dedicated resources could benefit from this level of analytic sophistication,” said John Ball, CEO of KXEN. “Predictive Offers™ simplifies the next best activity process so that customer service agents in every company can make the right offer to the right customer at the right time.”

“Personalizing customer conversations in real-time is essential to accelerate success in the cloud,” said Alex Bard, senior vice president, Service Cloud, salesforce.com. “By harnessing the massive amounts of customer and social data in Salesforce, KXEN is leveraging the power of the Salesforce Platform to provide customers with the right tools – such as real-time next best activity solutions – to drive their transformation into customer companies.”

With KXEN’s cloud-based Predictive Offers, there is no complicated setup, no need to manually define what makes a good offer and no prior analytical knowledge required. Salesforce users simply install the application, add an offer, and the solution instantly starts learning. Offer models are uniquely built for each Salesforce customer, automatically, using both native and custom fields.

Key Features of Predictive Offers:

  • Packaged with the Salesforce Service Cloud
  • Service Cloud Console agent recommendation
  • Add multiple offers or promotions in clicks
  • Custom offer models for every org’s unique data
  • Simplified rule-based constraints
  • Offer call scripts
  • Offer tracking and history
  • Asset creation for accepted offers
  • Continuous self-learning
  • Brain-dead easy administration
  • Out-of-the-box dashboards and reports

Amazon AWS, Consulting

Only 15 Companies Qualify as AWS Premier Consulting Partners

AWS’ Premier Consulting Partner designation highlights the top APN Consulting Partners globally that have distinguished themselves by investing significantly in their AWS practice, providing exceptional customer service, helping a large number of significant customers run their applications on top of AWS, and building a healthy revenue generating consulting business on AWS.

To be eligible for this designation, partners must first have achieved the status of Advanced Consulting Partner under APN, and must also meet additional qualitative and quantitative requirements. Premier Consulting Partners are selected annually and next year’s selection process will start in summer 2013.

The companies making the list range from old-line consulting firms like Capgemini to newcomers like Razorfish. See the full list.

Mobile, Multimedia & Internet, proxToMe, Social, SXSW Interactive

ProxToMe Adds Android to iOS for Proximity Sharing Using Facebook, the Cloud

ProxToMe, for iPhone and Android lets you discover people nearby by leveraging Facebook to share digital content in real-time. By using a proprietary wireless technology the app detects users within 250 feet and allows for seamless interaction. Following on the heels of their iOS release, it now supports Android.

The app’s requirement that nearby users also have it installed makes for an interesting chicken-and-egg problem. Launched in time for the annual SXSW Interactive social computing blowout, ProxToMe appears to be hoping for an initial boost from bands leading the way with content sharing.

ProxToMe also enables cloud-to-cloud content sharing, including Dropbox to Dropbox, which neatly sidesteps mobile bandwidth issues.

App Store, AppGlu, Google, iPhone, MEAP, Mobile, Mobile application development, Mobile Enterprise Application Platform

AppGlu Out to Change Mobile Application Lifecycle

AppGlu has launched and hopes to change the way the mobile application lifecycle is managed by giving business people more control of their mobile apps after launch.  AppGlu competes in the Mobile Enterprise Application Platform (MEAP) space and is ideal for companies creating apps for employees (B2E), apps for business partners (B2B) and apps for their consumer customers (B2C). They have a intro video that tells more:

AvePoint, Collaboration, compliance, Information Management, Microsoft SharePoint, SharePoint

AvePoint DocAve Update Adds SharePoint Governance Automation Features

AvePoint, announced the latest version of DocAve Governance Automation Service Pack (SP) 2. DocAve Governance Automation SP2 allows business content owners to make content move or copy requests directly within SharePoint or through a newly enhanced graphical user interface that promotes a more intuitive, user-friendly experience.

Governance Automation enables organizations to close the custom code gap created by homegrown governance solutions, by providing Service Catalog Offerings such as site collection provisioning, site provisioning, site collection lifecycle management, permissions management, and now, content move or copy requests.

Through an automated approval process and execution, business content owners can now request to move, copy, and restructure SharePoint sites, content, and topology within or across SharePoint environments while maintaining valuable metadata, security and versioning.

“An organization’s SharePoint environment is only as good as its ability to govern the users and content it supports. Governance Automation SP2 provides unique business advantages that redefine SharePoint as a service, allowing organizations the ability to more effectively deliver business-critical workloads and truly monitor and track what is being done in SharePoint on a daily basis,” said George Petrou, Chief Technology Officer at AvePoint. “Governance Automation is another piece to help solve the enterprise collaboration puzzle, providing organizations with the information management solutions to meet their needs now and in the future.”

Governance Automation SP2 addresses evolving information governance policies and organizational change management by enabling end users to submit content move or copy requests through an enhanced user interface or directly within Microsoft SharePoint via a webpart, giving business users the ability to submit requests on their own, increasing ease of use and productivity.

Enhanced features include:

  • Content Move or Copy Service Request: Within a single request and through a fully auditable approval process, business content owners have the ability to comprehensively move, copy and restructure SharePoint sites, content, and topology, along with their corresponding security settings and metadata, across SharePoint farms. Governance Automation also provides developers the ability to request sample production data for in development or testing environments for increased application reliability and improved quality assurance. Requests are then automatically executed by Governance Automation, optimizing operational efficiency and proactively protecting against compliance infractions, thereby enabling your IT resources to perform higher business value activities while ensuring content is only changed by those with the proper permissions to do so.
  • Newly designed graphical user interface (GUI): Designed to mirror SharePoint 2013 and Microsoft Windows 8 style, the newly designed GUI provides users with a simple but contemporary workspace that is effective either as a standalone tool or as a webpart in SharePoint.  Governance Automation’s new GUI was designed for improved usability and intuitive user interaction in order to promote end user adoption and resolve ambiguity around requesting services from IT administrators.

DocAve Governance Automation SP2 is generally available today, March 5, 2013. For more information visit AvePoint’s website.

ActivIdentity, Authentication, CAM 2.0, compliance, Saas, Single sign-on, Web application security

SaaSID Releases CAM 2.0, Adding Audit Dashboard for Security, Compliance

Web application security provider, SaaSID, has launched Cloud Application Manager 2.0 (CAM), the latest version of its browser-based authentication, management and auditing solution. CAM 2.0’s comprehensive audit report is now displayed in CAM Analytics, an intuitive dashboard that provides clear visibility of Web application use throughout an organization. The new software simplifies administration of authentication, feature controls and password management to help CIOs comply with data security regulations, standards and internal policies, by making it easier to govern, monitor and audit every user interaction with Web applications.

CAM 2.0’s comprehensive suite of dashboards in CAM Analytics provide at-a-glance graphics, showing managers exactly how employees are interacting with Web applications and associated corporate data, regardless of whether employees are working on company workstations or personally-owned computing devices. Detailed analytics provide managers with a complete overview of Web application use and the ability to drill down into reports for additional information. Activities such as exporting customer lists, or attaching sensitive files to Webmail, are tracked and clearly displayed for compliance. A range of graphic elements show social media activity and interactions with corporate applications, providing managers with complete visibility of departmental and individual use of Web applications.

CAM 2.0 users can now be authenticated and logged into Web applications from the SaaSID server. This server-side authentication improves security by ensuring that log-in credentials are protected from malware that might be present on an unsecured device. Users do not know their login details, so they cannot write them down, share them, or access managed applications from unprotected devices. Once CAM 2.0 has authenticated a user, the session is handed to the device and the user works with the application as normal.

Additional new features within CAM 2.0 include:

  • The new Restriction Learning feature which allows in-house IT staff to apply their own restrictions to application features. The simple GUI allows administrators to test the effect of restrictions prior to implementation.
  • Support for more two factor authentication solutions, including offerings from RSA, Vasco and ActivIdentity.
  • The new Password Wizard which learns the workflow for Web application authentication processes, enabling automated password resets. Organisations can use this new feature to change passwords at chosen intervals and to enforce strong password security for all Web applications managed by CAM 2.0: saving administration time and support costs, without impeding productivity.

CAM is a browser extension that goes beyond single sign-on (SSO) by enabling IT staff to manage Web application features according to employee roles. CAM assists organisations in maintaining security and compliance when they adopt Web applications and implement bring your own device (BYOD) programmes, by creating a comprehensive audit trail of all employee interactions with these Web applications.

To request a free trial or a demo of SaaSID’s CAM 2.0, see www.saasid.com.

Business Intelligence, Mobile

Webalo Adds Mobile Analytics to Support Real Time Operational Intelligence

Webalo, Inc. announced today the general availability of a new version of its cloud-based enterprise mobility service. The product upgrade delivers Key Performance Indicators (KPIs) to any smartphone or tablet so that mobile users can monitor, analyze, and act on real-time operational intelligence (RtOI) – the type of information that reflects how well the business is running.

This upgrade builds on Webalo`s ability to simultaneously monitor multiple backend applications and data sources from numerous vendors, including a range of BI platforms and ERP systems from IBM, Microsoft, Oracle, SAP, Salesforce.com, in-house custom-built applications, or any other enterprise application vendor. With Webalo, users can receive sophisticated analytics on their smartphones or tablets, that provide real-time panoramic views of the enterprise, allowing them to determine what`s happening and, if anything needs to be done, take action directly from their device.”

Webalo can be easily configured to display dashboards on users` home screens so they can view KPIs in real time and, when there are deviations from normal, click on an icon to drilldown for more detail about the cause of particular problems so they can take immediate action – from their smartphone or tablet – to correct it.

“As the sole plant supplier to more than 150 Home Depot Inc. garden centers across seven states, we rely on Webalo to equip hundreds of our employees with the tools they need to optimize daily replenishment in all of our store locations,” said Joe Perret, Vice President, Systems and Technology of Bell Nursery, one of the nation’s largest greenhouse growers with growing operations in Maryland, Virginia, and Ohio. “Webalo`s mobility solution not only helps us track inventory levels and trends, but also enables our store employees to perform real-time transactions, ensuring accurate replenishment that meets customer demand. A comprehensive mobility solution is critical to the success of our business, and we are delighted to partner with Webalo.”

Amazon S3, CloudBerry Lab, File transfer, File Transfer Protocol, OpenStack, Secure Shell, SSH File Transfer Protocol, Storage

CloudBerry Adds SFTP to Explorer 3.8

CloudBerry Lab, a provider of backup and management solutions for public cloud storage services, has added secure ftp to the newest release of Cloudberry Explorer version 3.8, an application that allows accessing, moving and managing data in remote locations such as FTP servers and public cloud storage services including Amazon S3, Amazon Glacier, Windows Azure, OpenStack and others.

In the new version of CloudBerry Explorer SFTP server is supported as one of the remote location options. Now users can perform file access, file transfer and file management operations across SFTP server and local storage.

Secure File Transfer Protocol (SFTP) also known as SSH File Transfer Protocol is an extension of the SSH-2 protocol that provides a secure file transfer capability. This protocol assumes that it is run over a secure channel, such as SSH, that the server has already authenticated the client, and that the identity of the client user is available to the protocol.