8×8, Inc. today announced that it has been awarded a new patent related to its contact/call center technologies. On September 25, 2012, the U.S. Patent and Trademark Office issued United States Patent number 8,275,116, entitled “Networked Contact Center.”
The patent relates to, among other things, a networked contact center that includes multiple platforms to host multiple tenants. Example embodiments of the invention include receiving a message associated with one of the tenants and identifying one or more of the platforms associated with the message. The invention also enables the networked contact center platform to access a data location that is both associated with the tenant and shared by two or more of the multiple tenants.
Since its establishment in 1987, 8×8 has been awarded eighty-three (83) United States patents covering a variety of voice and video communications, signaling, processing and storage technologies.