Cloud-based contact centre software provider Talkdesk has secured $15m in a series A round of funding led by DFJ with participation from existing investor, Storm Ventures, which the company said would be used to fuel its international expansion.
The latest round of funding brings the total amount raised by the firm since its founding to over $33m.
Talkdesk, which was founded in 2011, said its web-based contact centre solution integrates with Zendesk, Desk.com, Salesforce, Zoho, SugarCRM and Help Scout among other cloud services.
“Today’s consumers are used to instant app-driven communications, but most cloud-based call center solutions do not provide the functionality necessary for companies to meet their rising expectations for service. As such, companies are looking for a more progressive call center technology that provides relevant real-time customer information so they can deliver an exceptionally personalized experience,” said Tiago Paiva, Founder and chief executive of Talkdesk.
“We developed Talkdesk to address the needs of this $20B market1. We accomplished this by making it simple for companies to deploy a robust cloud-based call center software solution that provides contextual information about their customers, without the complexity or high cost associated with implementation,” Paiva said.
Call centres are becoming increasingly dispersed and as a result the software they use needs to be more nimble, slimmed down and flexible to deploy than when these were operating as large, centralised departments. The trend has contributed to the rise of a wide range of cloud-based contact centre solutions delivering omni-channel support.
Talkdesk said it’s one of the companies capitalising on this rise, and at more than 70 employees said it has experienced 1,000 per cent year on year revenue growth since its founding.
“This is the classic cloud-software eats the world storyline that we have seen before,” said Josh Stein, partner at DFJ. “We are seeing a massive evolution in the call center technology space that, until now, has been dominated by antiquated solutions.”