Oracle has unveiled new AI-powered capabilities within Oracle Fusion Cloud Service and Oracle Fusion Cloud Field Service that help service teams increase productivity, better understand customer issues, and serve their customers more effectively. The latest updates improve customer satisfaction by automatically identifying customer issues, recommending actions, streamlining resolution, and improving first-time fix rates. Jeff Wartgow,… Read more »
The internet was built in more simple, innocent times and was seized on by a curious mixture of visionaries, educators, academics and technology geeks as a way to democratise the distribution of information. Decades later, the protocols that govern this interconnected network of private networks remain much the same, but the makeup of the inhabitants… Read more »
Alibaba Cloud has integrated its large multimodal model (LMM) solution with the automotive platform by Nvidia to enhance smart mobility experiences for China-based automakers. The collaboration, which also involves Alibaba’s intelligent cockpit solution provider Banma, aims to revolutionise in-car interactions and autonomous driving capabilities. The collaboration has been followed by the unveiling of a large… Read more »
Wipro, a technology services and consulting company, has been selected by the John Lewis Partnership (JLP) to transform and modernise the firm’s IT infrastructure. The transformation project will help the UK retailer advance its industry leadership and future-proof its business to drive ongoing, sustainable growth. As part of this engagement, Wipro FullStride Cloud will extend… Read more »
Tech giant Google has been cooperating with Australia’s national science agency, the Commonwealth Scientific and Industrial Research Organisation (CSIRO), to mitigate the spread of digital risks. The two parties are focused on devising revolutionary digital tools for hospitals, defence organisations, and energy providers, which are considered critical infrastructure operators. These tools would be able to… Read more »
More than half (54%) of organisations say AI is the main driver of their cloud investments. This is according to a study by technology services and consulting company, Wipro, which has released its first ‘Pulse of Cloud’ report highlighting the evolving dynamics of cloud and artificial intelligence (AI) adoption across industries. ‘The Pulse of Cloud:… Read more »
Teradata has been named the official cloud analytics partner for the Los Angeles Clippers and Intuit Dome, the team’s new arena opening August 15, 2024, in Inglewood, California. AI technologies are also among the suite of services the team and arena will be leveraging. Teradata is now a Founding Partner of Intuit Dome with special… Read more »
Kyndryl, an IT infrastructure services provider, has renewed its three-year agreement with Bord Gáis Energy for extended Managed Services support for its hybrid cloud. Kyndryl will also work with Bord Gáis Energy to migrate its entire environment to the cloud and SaaS (Storage-as-a-Service), following the co-created ‘Kyndryl | Bord Gáis Energy Strategic Technology Roadmap’. As… Read more »
TechForge recently caught up with GNX’s CTO and co-founder, Rick Mur, to discuss how organisations around the world are dealing with the latest connectivity challenges. Can you tell us a little bit about GNX? GNX is a global connectivity provider, which means that we provide enterprises with any type of data connectivity solution anywhere in… Read more »
100% of organisations are now accessing cloud-based services to meet their needs, with the most common motivation being its potential to offer greater flexibility of IT spend, and its ability to make them more agile as a business. This is according to research from the Cloud Industry Forum (CIF), which as published its latest research… Read more »