Qualcomm sees a key part of the market up for grabs with Cloud AI 100 chip launch

The race for artificial intelligence (AI) and the cloud continues to be well and truly joined. AI, alongside the cloud, can be seen as two of the technologies that, in tandem, will power the next cycle of business. As VMware CEO Pat Gelsinger put it last year: cloud enables mobile connectivity, mobile creates more data, more data makes AI better, AI enables more edge use cases, and more edge means more cloud is needed to store the data and do the computing.

As this publication has frequently argued, for those at the sharp end of the cloud infrastructure market, AI, along with blockchain, quantum and edge to name three more, are the next wave of cloud services and where the new battle lines are being drawn. Yet there is a new paradigm afoot.

Qualcomm went into the fray last week with the launch of the Qualcomm Cloud AI 100. “Built from the ground up to meet the explosive demand for AI inference processing in the cloud, the Qualcomm Cloud AI 100 utilises the company’s heritage in advanced signal processing and power efficiency,” the press materials blazed. “With this introduction, Qualcomm Technologies facilitates distributed intelligence from the cloud to the client edge and all points in between.”

While the last dozen or so words in that statement may have seemed like the key takeaway, it is the power efficiency side which makes most sense. Where that is Qualcomm’s heritage, in terms of using its technology to power millions of smartphones, it does not have the same impact when it comes to the data centre. In December, the company announced it would lay off almost 270 staff, confirming it was ‘reducing investments’ in the data centre business.

Its competition in this field, chiefly Intel but also NVIDIA, is particularly strong. Yet Kevin Krewell, principal analyst at Tirias Research, told Light Reading last week that “to fit more easily into existing rack servers, new inference cards need to be low power and compact in size.” This, therefore, is where Qualcomm sees its opportunity.

With Cloud AI 100, Qualcomm promises a more than 10 times greater performance per watt over the industry’s most advanced AI inference solutions deployed today, and a chip ‘specifically designed for processing AI inference workloads.’

“Our all-new Qualcomm Cloud AI 100 accelerator will significantly raise the bar for the AI inference processing relative to any combination of CPUs, GPUs, and/or FPGAs used in today’s data centres,” said Keith Kressin, Qualcomm SVP product management. “Furthermore, Qualcomm Technologies is now well positioned to support complete cloud-to-edge AI solutions all connected with high speed and low-latency 5G connectivity.”

Crucially, this is an area where cooperation, rather than competition, with the big cloud infrastructure providers may be key. Microsoft was unveiled as a partner, with the two companies’ visions similar and collaboration continuing ‘in many areas.’

Writing for this publication in November, Dr. Wanli Min, chief machine intelligence scientist at Alibaba Cloud, noted how this rise was evolutionary rather than revolutionary. “For many organisations it has been a seamless integration from existing systems, with AI investment gathering pace quickly,” he wrote. “Over the next few years we can expect to see the industry continue to boom, with AI driving cloud computing to new heights, while the cloud industry helps bring the benefits of AI to the mainstream.”

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Why the antidote for multi-cloud complexity is a unified management strategy

Start counting off the benefits of multi-cloud and you soon run out of fingers; avoiding vendor lock-in, matching the right tool for the job, democratised access to stakeholders, balancing performance and cost, geographically aligning workloads to name just five.

Yet there’s always a catch. With management of multiple clouds, one of the big gotchas is complexity. A recent MIT Technology Review/VMware study (pdf) found that 57% of senior IT managers surveyed report technical and skills challenges were ‘critical learnings’ from their multi-cloud implementations. In a recent Morpheus Data and 451 Research webinar, it was revealed that 90% of IT leaders reported skills shortages in cloud-related disciplines, up from 50% just a few years ago.

What to do when you reach the multi-cloud ‘tipping point’

Many organisations still struggle to do one cloud right. When looking at multi-cloud deployments alongside cloud skills gaps, it’s clear that IT teams are in trouble. Sooner or later, your multi-cloud setup will reach what cloud industry expert David Linthicum refers to as the ‘tipping point’ at which ‘the number of services you use exceeds your ability to properly manage them.’ The exact tipping point varies based on your company’s size, the complexity of the services you use, security and governance, as well as your staff’s skill set.

Linthicum lists four factors that indicate your multi-cloud will benefit from a third-party cloud management platform such as Morpheus:

  • Are your developers unhappy about how long it takes for them to allocate resources to their applications?
  • Are your managers uncertain about who is responsible for the security of specific cloud resources?
  • Are your users griping about performance glitches, many of which are caused by applications not getting the cloud resources they need?
  • Are you unable to charge back cloud costs to the appropriate departments and users?

If the answer to any of these questions is “yes,” you should consider using a multi-cloud management platform (CMP). Your developers benefit by being able to allocate various cloud resources to their apps directly and on-demand via GUI or API/CLI. A CMP also makes it easy to track who is provisioning specific resources and confirm that they are properly securing the workloads.

The smart folks over at Gartner have spent hundreds of hours talking to customers and vendors to come up with what is a pretty slick framework to think about the CMP space. In their “wheel” you can see the core categories of capability. There are tools that provide one of these capabilities across multiple cloud platforms. There are also tools that provide a range of these features within a narrow set of platforms. And then there are the unicorns… truly multi-function and multi-platform CMPs which are agnostic and not tied to a legacy hypervisor or hardware vendor.  They go into detail on this space in their 2019 Magic Quadrant for Cloud Management Platforms.

Your multi-cloud strategy must meet the needs of multiple stakeholders

In the modern multi-cloud world, companies need a way to move between public and private clouds quickly, simply, and reliably. The only way to accomplish this is by cutting through the inherent complexity of multiple individual services, as BusinessWorld‘s David Webster explains. The key is to shift your focus to collaboration: place the customer experience in the centre by creating “new customer engagement models.”

Improving the customer experience, managing costs, and enhancing DevOps velocity are all possible with the right multi-cloud orchestration approach, one that treats Infrastructure teams, Developers, and Business users as equal citizens. Collaboration and partnerships are easier to establish when all parties share the platform that delivers the apps and underlying analytics that drive the business forward.

These personas have different needs however, so it’s key to strike a balance that delivers on their key need without compromising that of the others. For example, IT operations teams have KPIs around security and service levels which tends to lead to more conservative approaches to technology adoption. Developer teams on the other hand, are all about velocity and continuous innovation. Business teams care about differentiation and innovation but not at the expense of reputation or cost.

Business and IT operations: Security, cost, and cross-cloud management

TechRepublic‘s Alison DeNisco Rayome reports that 86 percent of cloud technology decision makers at large enterprises have a multi-cloud strategy. The benefits cited by the executives include improved IT infrastructure management and flexibility (33 percent), improved cost management (33 percent), and enhanced security and compliance (30 percent).

Transitioning to a cloud-first IT operation is bound to entail overcoming inertia, adjusting to changing roles, and learning new skills. Realising multi-cloud benefits requires overcoming challenges in three areas in particular, according to CloudTech‘s Gaurav Yadav:

  • Public cloud security: While the security of the public cloud is considered robust, the transit of data from on-premises infrastructure to the public cloud needs to be carefully planned and implemented
  • Cost accounting: Multi-cloud commoditises cloud resources by letting users choose the services that best meet their specific needs. To accomplish this, enterprise IT must transition from vendor-enforced workflows to a vendor-agnostic infrastructure
  • Unified cross-cloud view: The goal is to give users a single management platform that lets them visualise and implement workloads using multiple cloud services that are viewed as a single resource rather than as “isolated entities"

Developers: New kids with new demands

What do developers need out of the multi-cloud management equation? They are interested in full API/CLI access, infrastructure as code, and speed of deployment. As David Feuer writes on Medium, the proliferation of developer products and services is matched by increases in use cases and backend technical complexity. Feuer recommends building your multi-cloud strategy from the ground up, putting APIs and developers first.

Developers want to use cutting-edge tools to create modern apps. The results of the 2018 Stackoverflow Developer Survey show that when choosing an employer, developers’ second-highest priority — after salary and benefits — is the languages, frameworks, and other technologies they will be working with. Considering that more than half of the developers surveyed have had their current job for less than two years, it pays for companies to give talented developers access to the tools they need to excel.

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Dynatrace extends AI-powered software intelligence platform to hybrid mainframe environments


Clare Hopping

15 Apr, 2019

Dynatrace’s Davis AI engine has been updated with support for native support for IBM Z support for CICS, IMS and middleware, to offer end-to-end data visibility in hybrid environments.

It means businesses running a combination of data environments are now able to track performance, whether they’re using a cloud-based set-up, traditional mainframe or both to run their apps.

“While enterprises are moving applications to modern cloud stacks for agility and competitive advantage, these applications often still depend on critical transactions and ‘crown jewels’ customer data residing on IBM Z mainframes,” said Steve Tack, senior vice president of products at Dynatrace.

“This puts pressure on these resources to perform tasks that were not envisioned when the mainframes were launched.”

Although mainframe still leads the worldwide transaction-led infrastructure – powering 30 billion transactions a day – Dynatrace recognises firms are increasingly moving to the cloud to transform their processes. And as they’re making the move to the cloud, Dynatrace explained that organisations are finding “blind spots” in their current back-end monitoring tech.

A slip up, or missed data could mean huge costs for businesses, not to mention performance issues for end-users, lost transactions and other issues that can affect its reputation as well as its bottom line.

“Because Dynatrace provides end-to-end hybrid visibility, customers can optimise new services, catch performance degradations before user impact, and understand exactly who has been impacted by an incident,” Tack added.

“This enables customers to confidently innovate applications that leverage data from mainframes to increase revenue, build brand loyalty, and create competitive advantage.”

Email security market to boom as firms head to the cloud


Clare Hopping

15 Apr, 2019

Businesses are stepping up their email security game as hackers ramp up their email-based attacks, according to analyst firm Frost & Sullivan.

The company revealed that spending on email security worldwide rose by 15.9% year on year in 2018, with predictions indicating this could generate a compound annual growth rate (CAGR) of 9.9% by 2022.

Frost & Sullivan explained that this is presenting a huge opportunity for security vendors, suggesting if they’re not already offering an email security product, they certainly should explore it, taking advantage of the growing popularity of Office 365 and Google G-Suite.

“[Vendors] will also be looking to build out global data centres to meet data privacy regulations, strengthen cloud resilience, and engage with public cloud (AWS, Azure) for higher scalability,” said Tony Massimini, the firm’s senior industry analyst for Digital Transformation.

“Furthermore, they may invest in a global threat intelligence network in order to leverage threat intelligence and analytics for advanced threat detection and other functions for email security.»

To date, the email security marketplace has been a crowded and fragmented sector, but now vendors looking to differentiate themselves from the competition should be looking to collaborate with other firms and offer something truly unique.

For example, they should be introducing automation to help fill the security skills gap, focus on GDPR compliance and ensuring they offer all-in-one security solutions to address a business’s entire infrastructure.

Other areas expected to increase revenue growth are integrating malware-less threat detection using threat analytics and behavioural analysis. Data loss prevention is also a growing trend that firms are expecting to invest in.

«Already, vendors like Mimecast offer a fully integrated suite of proprietary cloud services, while the Symantec Email Security solution tightly integrates with security environments via the Symantec Integrated Cyber Defense platform,” Massimini added.

Uncovering the insight behind Gartner’s $331 billion public cloud forecast

Gartner is predicting the worldwide public cloud services market will grow from $182.4 billion in 2018 to $214.3bn in 2019, a 17.5% jump in just a year.

  • Gartner predicts the worldwide public cloud service market will grow from $182.4bn in 2018 to $331.2bn in 2022, attaining a compound annual growth rate (CAGR) of 12.6%
  • Spending on infrastructure as a service (IaaS) is predicted to increase from $30.5bn in 2018 to $38.9bn in 2019, growing 27.5% in a year
  • Platform as a service (PaaS) spending is predicted to grow from $15.6bn in 2018 to $19B in 2019, growing 21.8% in a year
  • Business intelligence, supply chain management, project and portfolio management and enterprise resource planning (ERP) will see the fastest growth in end-user spending on SaaS applications through 2022

Gartner’s annual forecast of worldwide public cloud service revenue was published last week, and it includes many interesting insights into how the research firm sees the current and future landscape of public cloud computing. Gartner is predicting the worldwide public cloud services market will grow from $182.4bn in 2018 to $214.3bn in 2019, a 17.5% jump in just a year.

By the end of 2019, more than 30% of technology providers’ new software investments will shift from cloud-first to cloud-only, further reducing license-based software spending and increasing subscription-based cloud revenue.

The following graphic compares worldwide public cloud service revenue by segment from 2018 to 2022. Please click on the graphic to expand for easier reading.

Comparing compound annual growth rates (CAGRs) of worldwide public cloud service revenue segments from 2018 to 2022 reflects IaaS’ anticipated rapid growth. Please click on the graphic to expand for easier reading.

Gartner provided the following data table this week as part of their announcement:

BI, supply chain management, project and portfolio management and ERP will see the fastest growth in end-user spending on SaaS applications through 2022

Gartner is predicting end-user spending on business intelligence SaaS applications will grow by 23.3% between 2017 and 2022.  Spending on SaaS-based supply chain management applications will grow by 21.2% between 2017 and 2022. Project and portfolio management SaaS-based applications will grow by 20.9% between 2017 and 2022. End-user spending on SaaS ERP systems will grow by 19.2% between 2017 and 2022.

Sources: Gartner Forecasts Worldwide Public Cloud Revenue to Grow 17.5 Percent in 2019 and Forecast: Public Cloud Services, Worldwide, 2016-2022, 4Q18 Update (Gartner client access)

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Outlook.com hack much worse than initially thought


Bobby Hellard

15 Apr, 2019

A hack that Microsoft said affected «some» of its users’ email accounts is much worse than initially thought, according to reports.

On Saturday, the company confirmed that some users of its email services had been targeted by hackers. But the issue is thought to be much worse than previously reported as the hackers were able to access email content from a large number of Outlook, MSN, and Hotmail email accounts.

The tech giant has been notifying Outlook.com users that the hackers were able to access their accounts for the first three months of this year after it discovered that a support agent’s credentials were compromised for its webmail services. This resulted in unauthorised access to accounts between 1 January and 28 March 2019.

According to Microsoft, the hackers could have viewed account email addresses, folder names and the subject lines of emails – but not the content of the emails or any attachments.

«We addressed this scheme, which affected a limited subset of consumer accounts, by disabling the compromised credentials and blocking the perpetrators’ access,» said a Microsoft spokesperson in an email to Tech Crunch.

However, in March –  before the company publicly announced the attack – an unnamed source told Motherboard that this abuse of customer support portals allowed the hackers to gain access to any email account as long as it wasn’t a corporate level one.

«We have identified that a Microsoft support agent’s credentials were compromised, enabling individuals outside Microsoft to access information within your Microsoft email account,» a Microsoft email posted on Reddit said.

It’s not clear how many users have been affected by the breach, or who the hackers are, but they weren’t able to steal login details or other personal information. As a cautionary measure, Microsoft is recommending that affected users reset their passwords.

«Microsoft regrets any inconvenience caused by this issue,» says the security notification. «Please be assured that Microsoft takes data protection very seriously and has engaged it’s internal security and privacy teams in the investigation and resolution of the issue, as well as additional hardening of systems and processes to prevent such recurrence.»

This latest security incident comes just weeks after a former security researcher pleaded guilty to hacking into Microsoft and Nintendo servers at Blackfriars Crown Court. And, Microsoft’s Windows development servers were breached for a number of weeks in January 2017, allowing hackers across Europe to access pre-release versions of the OS.

Interestingly, the time frame for this latest hack means it was going on while Microsoft’s Office 365 cloud-powered productivity suite suffered outages across Europe, with users reporting issues connecting to the cloud-hosted email servers back in January. 

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