iManage Cloud adoption fuels Ascertus growth


Daniel Todd

15 Jan, 2020

Consultancy firm Ascertus has achieved all-round business growth for 2019, the company has announced, driven by a significant upsurge in customers adopting the iManage Cloud solution.

Ascertus, which provides document and lifecycle management solutions to law firms and legal departments across EMEA, said its 2019 growth includes revenue, headcount, new partnerships and expansion into Europe.

With revenue increase split equally between law firms and corporate legal departments, the company said the “key driver” for its progress was a 34% increase in customers moving to the iManage Cloud.

“The cloud has truly come into its own as a technology deployment platform,” commented Jon Wainwright, sales director at Ascertus. “In 2019 we have seen major take up of iManage Cloud by corporate legal departments of all sizes and in the law firm space, by mid-tier organisations. 

“This clearly signals a maturity in mindset – cost isn’t the only consideration for cloud adoption, elements such as disaster recovery, in-built security and the advantages of always being on the latest version of the solution has been deemed more important. We see this trend and line of thought across Europe.”

Ascertus has strengthened its presence in mainland Europe – particularly in Ireland and the Nordic countries – as well as made inroads in the pharmaceutical, finance and insurance sectors. 

In the last year, the company has struck partnerships with Xakia, a provider of matter management systems for in-house legal departments, managed printer services supplier DMC Canotec, as well as timekeeping software provider Smart Time. 

Headcount has also increased by 15% in key roles such as professional services, support, pre-sales and training, which the firm says are key to ensuring superior client service and customised and efficient solution delivery. 

Ascertus added that In 2020 it aims to further improve the services and support it provides to its existing clients, highlighting an incoming new client portal which will be supported by collaboration and secure file-sharing platform Hubshare.

“Our aim is to offer customers the most comprehensive set of solutions across the document and information management lifecycle and so although iManage is our key business partner, we are always looking to strengthen our relationships with our other current partners, plus enter into meaningful partnerships with suppliers of complementary solutions,” Wainwright said. 

“This approach enables us to design and tailor solutions that are best suited to customers’ business requirements.” 

Get ready for a seismic shift in business structure for 2020 – underpinned by cloud

The technology industry is advancing at a rapid pace, with new developments like IoT and AI moving on leaps and bounds within the span of mere months. The broader impact of this is that the very structure of business is being altered by this acceleration, and the management of such technologies is becoming a discipline – and a necessity – in itself.

In 2020, it will be more important than ever to have the proper protocols and systems in place to manage the ever-expanding technology estate, particularly as we continue to see yet more new cutting-edge technologies such as quantum computing come to the fore. If not properly assessed and assimilated into the organisation, these innovations can become a real headache for the IT and finance teams, as well as for the operation of the wider business.

With that in mind, here are some thoughts on what 2020 will look like as this seismic technological shift in business gets underway.

Roles within IT are going to change and demand broader skillsets

The past 10 years have seen many new roles crop up in IT (CDO, Head of Cloud Excellence, TBM Manager) that weren’t conceived of the decade before. The pace of change in technology means this is only set to continue, and as a result there will need to be a concurrent improvement in both hard skills (such as AI development skills) and soft skills (to manage IT’s relationship with the rest of the business).

AWS, Azure and GCP will continue to enhance their specialities in 2020 – focusing on scale, or sector, or bringing AI capabilities – to provide differentiation

While individual business units will be the ones driving forward with new technologies in order to pursue innovation, the CIO and the expanding IT team will now be the ones to ensure those demands align with overall business needs. This shift in scope of work – and the greater level of responsibility it entails – means that IT professionals need to upskill in order to meet the new demands of the role.

AI and IoT adoption will need to be matched with better alignment of IT with the business 

The adoption of AI and IoT is on the rise, as many organisations increasingly realise the business benefits of the technologies. However, as these technologies move into the mainstream, companies will struggle to quantify their value over time as their IT finance systems aren’t set up for this. In 2020, the ability to calculate long-term ROI from technologies with costs that aren’t fixed will be increasingly important for CIOs and CTOs looking to justify their technology investments.

IoT, for instance, will widen the cost base for the IT team as smart devices proliferate. While this may reduce other costs, such as labour, over time smart devices are likely to become another layer of legacy technology. This makes it hard to assess the total cost of ownership without having dedicated tools for doing so. Similarly, AI will produce fast results in the short term, cutting down laborious manual processes, but its value is harder to quantify over time. For both of these technologies, as with other emerging innovations, CIOs and CTOs will need to have a defensible strategy for proving their value in order to align with the needs of the business while balancing their budgets.

IT finance management will need to change for agile to work

Agile is becoming an increasingly popular way for forward-thinking IT teams to work, but IT finance systems aren’t set up to properly assess costs and business value. As the way companies work moves from a waterfall methodology to an agile one, it’s not just the IT finance team that needs to change to keep up, it’s also management of the organisation in general.

Product development has shifted, with multiple iterative trials now taking place for each incremental improvement. It’s imperative that the rest of the business also change to align with this shift, particularly the CFO. The CFO needs to ensure that the organisation’s capital is spent wisely and in the right areas to support both the short- and long- term goals of the organisation.

CIOs will need to have a defensible strategy for proving their value – aligning the needs of the business with balancing their budgets

The office of the CFO needs to introduce governance and controls that don’t hinder and slow down the benefits of agile but provide a helicopter perspective across all of the organisation’s investments. This will ensure that the team’s efforts are supporting the business’ short- and long-term plans, as agile takes centre stage and becomes the accepted way of working.

Cloud providers will specialise their offerings instead of price-warring – and businesses need to get wise to the cost implications

As seen in other software industries, overly aggressive price wars have the potential to upset the cloud market. Given this, I expect that AWS, Azure and GCP will continue to enhance their specialities in 2020 (for instance focusing on scale, or a specific sector, or AI capabilities) to provide differentiation.

This will have a knock-on effect on costs. Apples to apples comparisons of pricings is already difficult but moving forward, businesses will have to do a much better job of tying value to cloud to make the right decisions for their business needs. Cloud services constantly scale to meet demand, which increases cost – but how do you compare providers or services with one another? How do you know the exact value you’re getting for your money?

To combat this uncertainty, in 2020 companies will need to establish a cloud centre of excellence and a “FinOps” mindset, whereby all areas of the business have greater understanding of, and accountability for, cloud spend. Currently, most IT functions don’t have the right set-up to manage cloud spend, with disparate instances of “Google here” and “AWS there.” This needs to change as organisations mature their cloud strategy and should start with the development of a central company IT strategy.

Conclusion

While it’s an exciting time to be in the technology space, it’s clear that there’s still a lot of work to be done in 2020. For starters, it will be important for businesses to be able to properly anticipate the advancements that are forthcoming. Get ready, or you risk being left behind.

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Firefox Voice trial begins in beta


Nicole Kobie

14 Jan, 2020

Mozilla’s trial of voice technology in the Firefox browser has kicked off, letting users speak to search, open or close tabs, and more.

The idea was announced at the end of last year as part of Mozilla’s Firefox Voice Campaign, but the beta extension has now been made available to install for those who have signed up, notes Ghacks.

«Firefox Voice is an experiment from Mozilla that lets you browse and get more done with your voice – faster than ever,» the developer said on the campaign’s website, where you can sign up for the trial.

«We are looking for fearless early adopters who are willing to test the new add-on and give us feedback before the major public release.»

Firefox Voice uses Google’s Cloud Speech Service, the report adds, but Google doesn’t record the results. The extension asks for a wide range of data, including all your websites, bookmarks and tabs, but that’s partially because it uses voice to access those areas of the browser.

Once installed, the extension lets users click the microphone icon or enter a shortcut key to trigger the system. Then you can speak to close a tab, find a page, and run a search, as well as copy and paste, read text, and pause videos.

The extension remains a beta, and you do need to register to get access.

Memes and Viking funerals: The internet reacts to the death of Windows 7


Dale Walker

14 Jan, 2020

​It’s now official: Microsoft’s extended support for Windows 7 has now come to an end, marking the retirement of an operating system that enjoyed enormous success and popularity over its ten-year lifetime.

Organisations across the globe should now be working to ensure Windows 7 is removed from their environments, although, given the nature of software migration, it’s very likely that the operating system will maintain a large market share for many months to come.

The moment is bittersweet, as although Windows 10 has been the most popular desktop operating system globally since December 2017, the decline of Windows 7 has been remarkably slow given that it first hit the market in 2009. An intuitive design, stable performance and a much-loved taskbar were a breath of fresh air following the widely criticised Windows Vista, something that helped maintain its popularity through the disastrous launch of Windows 8.

The death of Windows 7 seems to have hit some harder than others, but fortunately, the measured, stable, and not at all unhinged IT industry has decided to give the software the send-off it deserves.

The outpouring of love on social media ranges from touching to the truly bizarre.

However, the best tribute so far comes courtesy of employees at Databarracks, who decided to express their reverence of the software by holding a traditional Viking funeral, complete with a little boat.

Touching stuff.

As of December 2019, Windows 7 held a market share of just under 27% globally, although this varies considerably depending on the demographic you look at. In the regions of Africa and India, for example, almost 40% of desktops are running Windows 7, while areas such as the US and the UK lead the way with 18% and 16% respectively.

The numbers stand in stark contrast to those of Windows Vista and the much younger Windows 8 – a sign that the ghost of Windows 7 is almost certainly going to linger for many years to come.

Those that have been heavy reliant on Windows 7 should have already started to migrate away from the OS. However, for those looking for tips about how to move operations over, we’ve put together this handy guide, although perhaps it’s time you start looking for Microsoft alternatives.

Google Cloud unveils retail updates, expands Lowe’s and Wayfair partnerships

Google Cloud has announced it is expanding its retail acceleration program (RAP) among other initiatives designed to scale up retailers’ cloud projects.

The moves were announced at NRF 2020, the biggest event in the retail space, with Google doubling down on its message to accelerate retailers’ digital growth and customer experience – pinned together with its data expertise.

Alongside RAP, which is Google’s overarching term for services which help retailers optimise their websites as well as drive greater footfall, other tools were announced in various stages of availability. Google Cloud Search for Retail, in the pilot stage, aims to utilise the company’s AI and machine learning tools to provide higher quality product search results for websites and applications, while Google Cloud 1:1 Engagement for Retail, just launched, is a best practice guide to building out models and products in data analytics platform BigQuery.

Among Google Cloud’s retail customers are Kohl’s in the US, Carrefour in France, and Sainsbury’s in the UK; the latter having been announced in October. The company took the opportunity at NRF to unveil further customer updates. Hardware chain Lowe’s, which says it is in the ‘early stages’ of a large scale technology transformation to the tune of $500 million annual investment through 2021, is expanding its partnership with Google Cloud, while last week it was announced eCommerce firm Wayfair was using Google’s hybrid connectivity to tackle capacity issues during peak hours.

Writing in a company blog post, Google Cloud CEO Thomas Kurian noted the opportunity available to retailers in building out their digital initiatives – as well as the wide variety of complimentary services on offer.

“One thing is clear: digital transformation is more than just a requirement. It’s a race,” wrote Kurian. “Retailers that transform the fastest are the most successful.

“Staying viable in the retail market today means using technology to solve big problems,” Kurian added. “Google continues to innovate and provide industry-specific tools that help retailers not just keep up with the competition, but also to win the ever-changing race.”

A common trend assessed by industry watchers over the past 12 months has been the rise of retailers building out their cloud initiatives – and particularly those who choose not to go to infrastructure leader Amazon Web Services (AWS). At the start of last year, Albertsons signed a three-year deal to make Microsoft Azure its preferred public cloud. Per a CNBC report, Albertsons CIO Anuj Dhanda said the decision was made because of Azure’s ‘experience with big companies, history with large retailers… and because it isn’t a competitor.’

The note was thinly veiled; in May Amazon surpassed Walmart as the leading retailer on the Forbes Global 2000 list, with the two companies previously having a well-documented spat. Amazon counts several leading retailers in its cloudy stable, from River Island, to Under Armour, to of course itself.

Under Kurian’s leadership, Google has put sharper focus on targeting specific industries. The Google Cloud CEO cited retail, healthcare, and financial services at Next in April as the three industries key to Google’s customer base, noting that the company worked with seven of the top 10 retailers.

You can read more of Google Cloud’s retail updates here.

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German football league picks AWS to score with real-time data


Bobby Hellard

14 Jan, 2020

Germany’s top football league has partnered with AWS to bring more in-depth insight into live broadcasts and enable more personalised fan experiences.

The Bundesliga will use a range of machine learning, analytical and storage services to build a statistical platform to provide viewers with real-time information on player statistics, game outcomes and predictions on future play. 

The league has the highest average number of goals per game and the highest stadium attendance globally, according to AWS, and the partnership is about improving the fan experience. It also makes Bundesliga the first soccer organisation in Europe to work with Amazon’s cloud computing arm.

«Innovation means challenging the status quo,» said Christian Seifert, CEO of the Bundesliga. «Working closely with AWS significantly enhances the investment we’ve made in innovation over the past two decades, all of which contributes to us being able to deliver a world-class football experience for our fans.»

A number of sporting organisations have taken on such digital transformation projects, using some of the biggest technology companies around. AWS has had plenty of success in this regard, with deep partnerships in Basketball, Formula 1 and the National Football League (NFL).

Real-time statistics

For fans of Germany’s top division, the work AWS has done with the NFL is arguably the closest example of what they can expect. 

With the NFL, during live games, broadcasters can pull up statistics as the game develops. The available pass options a quarterback has will appear on the screen as a graphic; each receivable player will have a percentage for the likelihood they will catch the pass in their given situation.

The Bundesliga system will be based on a similar concept, with the goal of providing insightful information on how likely a goal is to be scored or highlight how teams are positioning and controlling the field.

Such smart real-time functions will be powered by Amazon SageMaker – a managed service that can build, train and deploy machine learning models – which will come up with its predictions and insights through analysing historical data from more than 10,000 Bundesliga games, as well as live match data. 

Match day-ready machine learning 

Other AWS machine learning systems will also be used by Bundesliga. Amazon Personalise, which is used to create individually personalised recommendations in real-time, will be used to offer fans personalised footage, and search results based on their favourite teams, players or matches, as well as serving up tailored marketing promotions. 
However, processing all the information could be an arduous task for Bundesliga’s IT team, so to optimise such operations, Amazon’s Rekognition facial recognition technology will be put to the task. 

Bundesliga will create a cloud-based media archive with Rekognition being used to automatically tag specific frames with metadata on the players, team, game, and venue. This will avoid the need for the manual tagging of some 150,000 hours worth of video, and will make it easier to search for historical match footage and “pivotal plays” to be added into in-game broadcasts. 

As such, Amazon’s cloud-based machine learning services will not only help Bundesliga provide its football fans with a new way to receive match and league information, but also streamline the way the football league accesses and handles its match and team data. 

With cloud platforms and services being ever-more capable and accessible, Bundesliga is yet another example of how the cloud can be used to drive digital transformation in an organisation, whether that involves overhauling archaic IT systems or finding new ways to deliver services to customers.

Amazon hopes to halt Microsoft’s work on Pentagon JEDI contract


Nicole Kobie

14 Jan, 2020

Microsoft is set to start work on a controversial $10 billion cloud contract with the US military on 11 February, but not if Amazon has its way.

Last year, the Pentagon awarded the $10 billion contract for the Joint Enterprise Defence Infrastructure (JEDI) to Microsoft, tasking it with replacing ageing computers with a cloud network.

By the time the contract was awarded, Amazon Web Services (AWS) was the only other supplier in the race for the work and seen as a front runner by some, saying at the time it was «surprised» to lose the deal. Reports in a book suggested that may well have happened because President Donald Trump told the Pentagon leadership to «screw Amazon» as part of a spat with the company’s CEO Jeff Bezos. Weeks later, Amazon said it would appeal the decision in court.

As part of the ongoing dispute, Amazon filed a court document yesterday revealing it will seek a preliminary injunction that will «prevent the issuance of substantive task orders under the contract», the filing says.

The three parties — the US government, Amazon and Microsoft — have already agreed on an expedited schedule for the court to consider the preliminary injunction, because the cloud system is considered important to national security, according to a report in Federal News Network. Amazon will file the formal request for an injunction by 24 January, with the other parties given a week to respond; the court should rule by the 11 February, when work is supposed to begin.

One objection could simply be that Amazon has filed the injunction request too late to stop work, raising questions of why the company didn’t make the request sooner in the case, which started at the end of November.

«The United States and Microsoft note that, in agreeing to the above schedule for briefing of AWS’s intended motion for temporary restraining order and/or preliminary injunction, they expressly reserve their right to object to the timeliness of AWS’s proposed motion,» the filing notes.

The filing also shows the US government «does not intend to file an answer to AWS’s complaint». That’s reportedly common in bid protest cases, and means the government won’t give much detail about why it handed the contract to Microsoft.

The Department of Defense has rejected Amazon’s claims and the reports that Trump pressured staff to choose Microsoft over Amazon, and said the contract decision was made without bias or external influence.

Bundesliga goes all-in on AWS, cites ML and AI expertise for archiving as key

Yet another sporting franchise is signing up with Amazon Web Services (AWS) to utilise its artificial intelligence (AI) and machine learning (ML) capabilities. The Bundesliga, Germany’s top flight football league, has announced it its going all-in on AWS to beef up its statistical acumen as well as improve the fan experience.

Among the technologies in AWS’ arsenal being used by the Bundesliga are image and video analysis tool Rekognition, as well as SageMaker, to build, train and deploy ML models. The league will use another ML service, Personalize, to ‘create real-time and individualised recommendations’ and ‘offer fans personalised game footage, marketing promotions, and search results based on their favourite teams, players, or matches.’

One aspect which Rekognition will be used for is particularly interesting – and relates to similar usage by another sporting client. The Bundesliga will build a cloud-based media archive which will automatically tag frames from more than 150,000 hours of video with metadata, such as games, players and venue, meaning a much easier search process.

This will, presumably, create other opportunities for the league: in June, NASCAR moved to AWS with the aim of launching new content from its archive called ‘This Moment in NASCAR History’, helped by the added metadata.

“We are extremely excited to be working alongside AWS to develop the next generation of football viewing experience,” said Christian Seifert, CEO of Bundesliga in a statement. “Innovation means challenging the status quo. Working closely with AWS, as one of the most innovative technology companies in the world, significantly enhances the investment we’ve made in innovation over the past two decades, all of which contributes to us being able to deliver a world-class football experience for our fans.”

Alongside NASCAR, AWS has announced deals with Major League Baseball and Formula 1 over the past 18 months. The latter has particularly become a flagship customer, with technical director Ross Brawn taking to the stage at re:Invent 2018 to discuss the ‘F1 Insights Powered By AWS’ launch, including exploring telemetry data and high performance computing (HPC) environments.

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Google testing biometric support for Autofill service


Keumars Afifi-Sabet

13 Jan, 2020

​Google is toying with adding biometric support to its Autofill service on Android devices, deployed by users to automatically populate online forms and apps with personal and sensitive information.

Android code that hasn’t yet been enabled suggests Google’s built-in service could, in a future update, introduce an additional security layer involving fingerprint scanning or facial recognition, according to XDA Developers. 

The additional step would be handled through the ‘BiometricPromptAPI’, and would aim to resolve a security concern that has riddled Google’s auto-fill feature for years.

Autofill allows Android users to automatically populate forms and apps with information like passwords, addresses and credit card details, that’s synced with their Google account.

With Google’s Android 8 Oreo operating system, the inclusion of an Autofill API opened up support to third-party password managers like LastPass and Dashlane.

Using the equivalent of Autofill with these apps, however, generally requires users to pass an additional layer of security, like a quick fingerprint scan, to verify their identity.

Unlike these third-party apps, however, Google’s own feature has never demanded any additional form of authentication.

Attackers, therefore, could in theory gain access to a wealth of sensitive information – including financial data – by just bypassing the passcodes users set that allows access into their devices.

According to an APK teardown, biometric support options would be enabled within the Autofill settings portion of the Android settings menu, under ‘autofill security’. 

Users could then separately toggle biometric support on or off for payment information and credentials like usernames and passwords.

Biometric security is increasingly being seen as a reliable and secure alternative to traditional passwords and passcodes. The use of password managers, too, is often recommended by security experts as a means of improving cyber hygiene.

Microsoft, for instance, is a company that’s been highly vocal about the need to shift away from conventional passwords and for users to instead embrace biometrics as an alternative. Its chief information security officer Bret Arsenault has in the past called for online passwords to be eliminated entirely.

Embracing biometric support completely, however, presents its own security challenges, as the Biostar 2 data breach showed, with the nature of the biometric data taken for more permanent than usernames and passwords, which are stolen in most other breaches.

​

GCHQ warns against Windows 7 for email, banking


Nicole Kobie

13 Jan, 2020

​Windows 7 should not be used for sensitive tasks, such as banking or email, after the decade-old software hits end of life tomorrow, the British government’s security service has warned.

The National Cyber Security Centre (NCSC), the public-facing arm of GCHQ, issued the warning ahead of Microsoft ending extended support for the ten-year-old operating system on 14 January, meaning Windows 7 will no longer get any security updates and that flaws will go unpatched and left open for hackers. Businesses will still be able able to pay to get security updates for the next three years.

«The NCSC would encourage people to upgrade devices currently running Windows 7, allowing them to continue receiving software updates which help protect their devices,» an NCSC spokesperson told The Telegraph.

«We would urge those using the software after the deadline to replace unsupported devices as soon as possible, to move sensitive data to a supported device and not to use them for tasks like accessing bank and other sensitive accounts,» the spokesperson added. «They should also consider accessing email from a different device.»

The NCSC noted that criminals started targeting Windows XP immediately after extended support ended in 2015, though Microsoft has issued a handful of emergency patches for serious vulnerabilities despite officially ending support.

As of the end of 2019, Windows 7 was still used on 27% of desktops and laptops globally, according to Net Applications’ Market Share, while 55% were on the most recent version, Windows 10. Indeed, a tiny slice, just over 2%, remain on Windows XP.

That includes consumer devices around the world, but Kaspersky warned last year that as many as half of small businesses still use older operating systems, such as Windows 7, despite the significant security risk. That’s partially down to cost and dependence on apps unsupported on newer systems, but also down to habit, the security firm said. This is despite a number of high-profile attacks such as WannaCry, which targeted Windows 7 machines.

For those who prefer to plan ahead, Microsoft has already announced that it will end support for Windows 10 in 2025.

The cloud news categorized.