A third of people using their home broadband to continuing working during the pandemic say they have seen disruption to their services, according to YouGov. 

2,031 people took part in a survey, with three-quarters (73%) stating that they have been using their household connection more heavily than usual since entering lockdown. 

However, 35% of UK households have revealed that they have experienced worse internet performance since the outbreak of COVID-19. 

According to YouGov data, 52% of those who have experienced poor internet connectivity have also had difficulty doing work activity, with 15% suggesting they’ve experienced «a lot» of disruption. Six in ten (59%) also say they’ve had trouble with video and audio calls, which has become the main method of business communication under lockdown. 

Poor internet performance was cited as a reason for low productivity in remote working in a report from Aternity in April. The COVID-19 Remote Work Productivity Tracker, which was compiled with data from millions of employee devices from over 500 Global 2000 companies, suggested that productivity had declined by 20%. 

Speaking about the findings, Forrester VP of research, Martin Gill suggested the drop in productivity could be simply «user error».

«The primary issue seems to be broadband issues, what I’d categorise as user error, so people not knowing how to switch microphones on, people talking over each other in meetings, people just not used to the whole etiquette of remote working,» he said.

YouGov’s evidence suggests that internet performance is worse for those with more people in their households, which is particularly problematic if more than one person is work from home. 

Four in ten (41%) of those living in homes with three or more people say their connection has deteriorated during the pandemic, increasing to 43% for those in households of four or more. 

Slack has agreed on a multi-year partnership with AWS that will see its voice and video calling features integrated with Amazon Chime.

The partnership announcement comes a day after Slack reported its revenues increased 50% to $201.7 million in its first-quarter earnings. This also included a 28% rise in paid customers.

Its latest paid customer is tech giant Amazon, which has agreed to adopt Slack within its workforce as part of the deal. In the other direction, Slack will use a range of AWS services, including storage, compute, database, security, analytics, and machine learning, to develop new collaboration features.

The agreement will see ‘Slack Calls’, it’s service for all voice and video calling, integrated into Amazon’s video conferencing platform Chime, a service that has similar call functions to Microsoft Teams.

«The future of enterprise software will be driven by the combination of cloud services and workstream collaboration tools,» said Stewart Butterfield, CEO and co-founder of Slack.

«By integrating AWS services with Slack’s channel-based messaging platform, we’re helping teams easily and seamlessly manage their cloud infrastructure projects and launch cloud-based services without ever leaving Slack.»

Slack will also use AWS’s global infrastructure to support enterprise customers adopting its platform, making use of the recently announced data residency. Revealed in May, the updated zones allow Slack customers to select from a greater number of regions in Europe to help them store their data locally and fulfil compliance requirements. The deal will allow Slack to build on this offering by taking advantage of AWS infrastructure.

While Slack’s first-quarter results beat expectations, the 50% jump was in fact lower than many investors had anticipated, according to TechCrunch. Immediately after its earnings report, an investor sell-off resulted in a 4.4% drop in shares.

The firm reported rapid growth following the outbreak of the coronavirus in March. The mass adoption of cloud-based services led some investors to expect a little more than 50%.

Lots of us have more time for reading ebooks at the moment, and you don’t need an e-reader to do so. These are some of the best free options for organising and reading books on a PC.

Calibre

What we liked:

Calibre’s main function is as a book-management tool for ebook readers, giving you somewhere to store books you own and letting you choose which titles you want to send to your e-reader. However, because it’s not affiliated to any particular brand of ebook reader, you can use it to manage books on any device, including Amazon’s Kindles. This is a huge benefit if you own a Kindle device, because you can easily transfer books you didn’t buy from Amazon, including free books from sources such as Project Gutenberg.

Whether you have an ebook reader or not, Calibre is a handy place to organise your library of digital books. At it’s default settings, however, it’s not the best option for reading ebooks (see How it can be improved, right). Thankfully, if you tinker with font sizes and screen arrangements, you should be able to wrangle a book into a format you can comfortably read on your PC.

The software’s particular strength lies in its willingness to import any kind of file, so whatever format your files are saved in, Calibre can decipher them and turn them into a readable document on your screen. The only format we found it couldn’t handle was the humble PDF, which was rather strange. Although you can add PDF files to your library and organise them, Calibre launches your PC’s default PDF viewer when you actually want to view the files. If you don’t already have a satisfactory PDF tool for reading books, Sumatra PDF Reader (see review, right) is a useful portable companion.

How it can be improved:

When you double-click a book, it opens in a new window that’s about the size and shape of an ebook reader screen, but without the intuitive touch interface. To browse through the book, you have to press the Page Up and Page Down buttons on the keyboard, while to access the menu – where you can tweak the program’s unfortunate default settings – you press the Escape key.

Our verdict:

Calibre isn’t the easiest software to use for reading a book on your PC or laptop, but it’s very good at storing and managing your library, no matter where your books come from. We think you’ll need to reconfigure its default settings to read books comfortably on your PC, but it’s worth the effort.

Polar

What we liked:

Polar is an open-source book-management tool. It’s designed to help university-level students manage text books, which is probably why it has such a functional look and feel, but if you can live with lists of books rather than attractive libraries of thumbnail covers, you’ll find it has a lot of useful extra tools. Every book you open appears in a new window, which is helpful if you’re working on a research project and want to cross-reference multiple titles.

One of the best things about Polar is the tree-like structure it uses for grouping files and projects together. There are two types of tree. The first is a folder-like system that’s perfect for grouping projects together, for example. The other is very similar but uses tags, so you can group publications by type, author or any other attribute you can think of. Both features are easy to access from the window on the left.

How it can be improved:

We found Polar a little temperamental when opening some file formats, particularly free books in the EPUB format that we downloaded from Project Gutenberg. It’s more suitable for organising large quantities of non-fiction resources than libraries of novels.

Our verdict:

If your digital library is huge and varied, Polar is a great way to catalogue and organise it. However, it’s probably overkill if you’re the kind of reader who keeps books in a pile and steadily works through them one at a time.

Kindle

What we liked:

If you’re one of the millions of people who read books on an Amazon Kindle, it makes sense to install the company’s Windows software on your PC so your collection of synced books is available on all your devices.

The Kindle software isn’t resplendent with features but it’s good enough, emulating the experience of using a Kindle device, which makes it familiar and relatively user-friendly. If you use tools such as Notes and Flashcards, you’ll find they sync seamlessly between this software and your device.

The Kindle is linked to Amazon’s store, which means a huge library of commercial books is available. You can also add PDF files, but that’s the only format of document you can import directly. 

The software’s interface for reading books is simple but effective, and is one of the main reasons we like it. However, you really need to buy into the whole concept and sell your book-buying soul to Amazon to get the most out of it.

How it can be improved:

The biggest problem with the Kindle app is that it only accepts ebooks bought from Amazon. This is extraordinarily limiting. There are ways of getting books from other sources into your Kindle account, but Amazon doesn’t make it easy.

Our verdict:

The beauty of the Kindle software is that it links to your Amazon account, and if you own a Kindle device, your books sync between them. However, the software doesn’t welcome books from other sources, as Calibre does, so you have to buy into Amazon’s world.

​Zoom has defied fears that an explosion in activity and new users would not translate to rising revenues, boasting 169% year-on-year growth in the first quarter of 2020.

The video conferencing platform recorded revenues of $328.2 million for the quarter ending 30 April 2020, driven mainly by acquiring new customers and expanding across existing customers. Zoom previously reported in April that it gained 100 million new users within a three-week period.

The surge in demand for Zoom’s services been almost exclusively fuelled by the coronavirus pandemic, with millions of people around the world desperate to keep in touch with colleagues and loved ones while under lockdown.

Figures from Zoom’s financial results suggest the company has managed to capitalise on this growth in users, with a net income of $27 million, despite offering a solid and reliable service for non-subscribers.

«The COVID-19 crisis has driven higher demand for distributed, face-to-face interactions and collaboration using Zoom,” said founder and CEO Eric Yuan. “Use cases have grown rapidly as people integrated Zoom into their work, learning, and personal lives. 

“I am proud of our Zoom employees who dedicated themselves to support customers and the global community during this crisis. With their tremendous efforts, we were able to provide high-quality video services to new and existing customers.”

The company has also revealed a more detailed breakdown of its customer base, recording 354% year-on-year growth in the number of customers with more than ten employees to 265,400. Meanwhile, 769 customers contributed more than $100,000 in revenue, which is approximately 90% higher than in the same quarter last year.

Zoom has projected that its revenue will be between $495 million and $500 million in the next quarter, with a full fiscal year revenue of between $1.775 billion and $1.8 billion. 

The firm has announced its financial success days after pledging to improve encryption standards for paid users. End-to-end encryption will arrive for subscribers, but not free users, because of Zoom’s intentions to co-operate with law enforcement agencies. 

“Free users for sure we don’t want to give that because we also want to work together with FBI, with local law enforcement in case some people use Zoom for a bad purpose,” Yuan said, according to Bloomberg tech reporter Nico Grant.

Alex Stamos, recently hired by the company as a security consultant, elaborated that while all members will continue to benefit from 256-bit encryption after its recent implementation, end-to-end encryption will be rolled out on an opt-in basis for now. 

“We have to design the system to securely allow hosts to opt-into an E2E meeting and to carefully communicate the current security guarantees to hosts and attendees. We are looking at ways to upgrade to E2E once a meeting has started, but there will be no downgrades,” he explained on Twitter.

“So this creates a difficult balancing act for Zoom, which is trying to both improve the privacy guarantees it can provide while reducing the human impact of the abuse of its product.

«Lots of companies are facing this balancing act, but as a paid enterprise product that has to offer E2EE as an option due to legitimate product needs, Zoom has a slightly different calculus. The current decision by Zoom’s management is to offer E2EE to the business and enterprise tiers and not to the limited, self-service free tier.”

Google Cloud has entered into an agreement with the UK’s Crown Commercial Service (CCS) to provide cloud computing to the country’s public sector agencies. 

The two companies have signed a Memorandum of Understanding (MoU) which is an agreement that isn’t legally binding. 

The purpose of the MoU is to make it easier and more affordable for public sector agencies to use the full range of Google Cloud services for digital transformation. CCS, the UK Cabinet Office executive agency and trading fund, approached Google in 2019 to discuss cloud services. 

The result is an agreement that aims to open up the cloud services market to more suppliers to provide the best value for public sector agencies investing in the technology. Google Cloud has even confirmed a discount for qualifying public sector bodies based on aggregated cloud service demand and their expected spend. 
 
The MoU will also include access to Google Cloud’s managed and serverless offerings, such as its comprehensive hybrid and multi-cloud services and Anthos.

«This is a significant milestone for us, as we see the results of our focused investment in cloud services and solutions primed and tailored for the public sector,» said Mark Palmer, head of public sector EMEA, Google Cloud. 

«The UK public sector is a major focus for Google Cloud, and this is an opportunity to further support Her Majesty’s government in their digital transformation.»

According to Google, the fund will allow organisations, such as the NHS and government bodies, to take full advantage of a range of technologies across Google Cloud, including infrastructure, analytics, AI, application modernisation and development, and collaboration services. 

The MoU marks the beginning of an expanded relationship between CCS and Google Cloud, according to both organisations, and they will maintain regular dialogue and strategy sessions to ensure the UK public sector has access to Google Cloud’s latest innovations.

​The BBC has opened the testing phase for its AI-powered voice assistant exclusively with those who routinely test updates to the Windows operating system.

UK members of the Windows Insider Programme can download the virtual assistant by grabbing the ‘Beeb BETA’ app from the Microsoft Store, where they can experiment with features and put the voice assistant through its paces.

These users will need to have installed the Windows 10 May 2020 update, however, which, Microsoft has incidentally warned its users against doing unless it’s shipped to their devices specifically. This is due to the developer identifying a string of issues that could lead to significant errors due to hardware compatibility issues.

The Beeb AI assistant aims to help users in the UK by navigating BBC services and access BBC content. There are no plans to build a device to rival Amazon Echo or Google Home, although Beeb will be built into the BBC website, iPlayer and all smart TVs.

The BBC’s voice team has previously collaborated with Microsoft to build the infrastructure behind Beeb with Azure AI services, as well as working with the industry giant on a number of other projects in the past.

«We’ve built Beeb because we know there is growing demand from people to access programmes and services with their voice – around one in five adults have a smart speaker in their home, and millions more have voice-activated devices in their pockets,” said BBC Design and Engineering’s chief operating officer Grace Boswood. 

“Much like the BBC did with iPlayer, we want to make sure everyone can benefit from this new technology, and bring people exciting new content, programmes and services in a trusted, easy-to-use way.”

The first version of Beeb will allow users to speak to access live TV and radio broadcast as well as programmes on-demand. Developers will add further features in the coming weeks and months, with feedback from Windows Insiders critical to the development path.

Not everything will be working as it should, the BBC added, with developers hoping feedback can shape what this early, stripped-down version will look like in the future when additions are made and compatibility with systems is expanded.

This beta-testing process will precede the rollout of Beeb in beta version to the general public for further testing and experimentation.

Dell Technologies has announced the launch of two new high-performance computing (HPC) solutions to help businesses run powerful artificial intelligence (AI) workloads in VMware environments and speed up digital transformation projects.

The new Dell EMC Ready Solutions are based on VMware Cloud Foundation and aim to help companies gain AI insights using the combination of Dell EMC systems and new features of VMware vSphere 7, including Bitfusion.

Tom Burns, senior VP of Integrated Products & Solutions at Dell Technologies, called AI a “game-changer” but added that the company’s customers are “lagging behind in adoption because they’re dealing with skills and infrastructure gaps».

«We’re bringing together the power of Dell Technologies to help customers simplify the process of running AI workloads at scale in their familiar VMware environments,” he said.

The first Dell EMC Ready Solution is a GPU-as-a-Service (GPUaaS) designed to free up accelerator access by creating virtual graphics processing unit (GPU) pools. The system uses the latest VMware Cloud Foundation with VMware vSphere 7 support for Kubernetes and containerised applications in order to run AI workloads anywhere. The containers facilitate bringing cloud-native applications into production with the ability to move workloads as needed.

The second solution, for Virtualized HPC (vHPC), assists and economises the use of VMware environments for demanding HPC and AI applications in fields such as computational chemistry, bioinformatics and computer-aided engineering.

According to a recent study conducted by Forrester Consulting, Dell EMC Ready Solutions for vHPC is capable of delivering up to 18 times faster AI model development. It also delivers up to 20% faster hardware configuration and integration than self-installation and will provide an estimated return on investment of up to 111%.

Arthur Lewis, president of Server & Infrastructure Systems at Dell Technologies, explained in a blog post that “the Dell EMC Ready Solutions for AI: GPU-as-a-Service were designed for those who are just starting their AI journey or who already run smaller AI operations”, while “the Dell EMC Ready Solutions for vHPC were designed for those who want to advance their AI journey by virtualizing their high-performance computing workloads easily using the latest version of vSphere”.

The Dell EMC Ready Solutions for AI: GPUaaS and Dell EMC Ready Solutions for vHPC are available globally now, while the factory installation of VMware vSphere with BitFusion will only become available worldwide on Dell EMC PowerEdge servers next month.

A vulnerability in VMware’s Cloud Director platform, used by a host of cloud providers to manage cloud infrastructure, could allow attackers to gain access to sensitive data and seize control of infrastructure.

Rated CVSSV3 8.8, and assigned CVE-2020-3956, the code-injection vulnerability in the cloud service-delivery platform could allow an attacker to gain access to sensitive data and take over the control of private clouds within an enterprise.

Hackers could also exploit the vulnerability to gain control over all customers within the cloud. It also grants access to modify the login section of the entire infrastructure to capture the username and password of another customer, according to Citadelo, an ethical hacking company which discovered the vulnerability.

«In general, cloud infrastructure is considered relatively safe because different security layers are being implemented within its core, such as encryption, isolating of network traffic, or customer segmentations,” said Citadelo CEO Tomas Zatko.

“However, security vulnerabilities can be found in any type of application, including the Cloud providers themself.”

Citadelo was hired this year by a fortune 500 enterprise customer to perform a security audit and investigate their VMware Cloud Director-based cloud infrastructure. 

Using the code injection flaw, researchers with the company were able to view the content of the internal system database, including password hashes of any customers allocated to the information system.

From there, they were able to modify the system database to steal foreign virtual machines (VMs) assigned to different organisations within Cloud Director. The flaw also allowed them to escalate privileges from that of a customer account to a system administrator, with access to all cloud accounts.

Finally, they could read all sensitive data related to customers, like full names, email addresses or IP addresses.

The vulnerability was initially reported to VMware on 1 April, with patches released following towards the end of the month, and during May. Organisations that haven’t yet applied the fixes are still vulnerable.

Those affected include public cloud providers using VMware vCloud Director, private cloud providers using VMware vCloud Director, enterprises using VMware vCloud Director technology, and any government identities using VMware Cloud Director.

Zoom is planning to roll out stronger encryption for businesses and institutions that pay for its service.

Zoom’s security consultant Alex Stamos, who was poached by the company in early April, has confirmed the news but added that the plan was subject to change.

According to Reuters, Stamos has not yet decided whether stronger security measures could also potentially be rolled out for non-profit organisations or users in need of an extra layer of protection, such as political dissidents.

«At the same time that Zoom is trying to improve security, they are also significantly upgrading their trust and safety,» Stamos told The New York Times in an interview published yesterday.

«The CEO is looking at different arguments. The current plan is paid customers plus enterprise accounts where the company knows who they are.»

He added that providing full encryption for every meeting would leave Zoom’s trust and safety team unable to add itself as a participant in gatherings to tackle abuse in real-time.

Zoom hired former Facebook security chief Stamos following numerous security incidents which threatened the immense popularity of the video conferencing platform, such as ‘Zoom-bombing’, which led to numerous companies and institutions banning the use of the platform.

Zoom attracted millions of users and became the most popular video conferencing platform globally. With the majority of its audience using the free version of the platform, Zoom might be trying to increase the number of its paid users and regain the trust of businesses by promising a higher level of security for its paid subscription models.

However, a similar announcement from Facebook, which plans to implement end-to-end encryption across all of its messaging systems, has garnered criticism from its shareholders.

Zoom had been previously criticised for not using end-to-end encryption despite specifically stating that it does on its website. The company finally implemented the 256-bit AES-GCM encryption standard in late April.