Amazon Web Services (AWS) has struck an agreement with the UK government to accelerate the public sector’s digital transformation drive, boost digital skills and raise the level of participation among smaller cloud providers.

The ‘One Government Value Agreement (OGVA)’ is a three-year memorandum of understanding (MoU) between AWS and the Crown Commerical Service (CCS) that spans two tiers for both smaller and larger organisations. 

Cloud services will become available to the public sector as a single client, offering more cost savings for deployment against organisation-by-organisation deals. AWS will also establish a digital skills fund, which will train more than 6,000 civil servants in cloud computing free of charge.

The first tier supports organisations at the beginning of their cloud journeys, allowing them to conduct their first cloud projects with support such as bespoke training, workshops, and “cloud credits” for new research projects. The second tier, aimed at larger organisations already well underway in terms of using cloud services, offers various additional services they can take up and advantageous pricing structures. 

“CCS provides commercial agreements which help organisations across the entire public sector save time and money on buying everyday goods and services,” said chief executive of the Crown Commercial Service, Simon Tse. 

“This agreement with AWS demonstrates excellent value for the public sector organisations we serve, and supports them in their drive to improve services for citizens across the UK.”

This is an agreement in the same mould as those struck earlier this year between the government and major cloud providers such as UKCloud, Google Cloud, and Oracle.

IBM, for example, struck an agreement that would allow public sector organisations to benefit from ‘preferential commercial terms’ when moving their workloads to the cloud. HPE, meanwhile, struck a deal with the UK government to provide hybrid cloud services on a pay-per-use model. 

In addition to the skills find, the AWS agreement specifically contains an element that hopes to encourage the uptake of services by smaller cloud providers and AWS partners. More than 150 members of the AWS Partner Network would be able to pitch their own services to public sector organisations, including many cloud-based small and medium-sized businesses (SMBs). 

AWS has announced it will be launching a new Europe region in Zurich, slated for opening in the latter half of 2022.

Zurich will be the firm’s eighth region in Europe, alongside those Dublin, Frankfurt, London, Paris, Stockholm, Milan, and Spain.

AWS currently has 77 Availability Zones across 24 regions worldwide with today’s announcement bringing the total number of global regions (operational and in the works) up to 27. AWS has already announced plans for 12 more Availability Zones and four more AWS Regions in Switzerland, Indonesia, Japan, and Spain.

AWS said that the new region will give Swiss customers the ability to run applications that must comply with strict data sovereignty requirements in Switzerland. It will also enable customers to run apps from data centres in the country, lowering latencies in applications across the region.

«For more than 14 years, AWS has supported organisations across almost every industry in Switzerland to speed up innovation, lower their IT costs, and transform their operations,” said Peter DeSantis, senior vice president of Global Infrastructure and Customer Support at AWS.

«AWS is excited to announce our upcoming region in Switzerland and help Swiss institutions, innovative startups, and world-leading pharma companies deliver cloud-powered applications to fuel economic development across the country.”

AWS opened its first Swiss office in Zurich in April 2016 and in 2017 it announced an Amazon CloudFront Edge Location and Direct Connect location in Zurich as well as a second office in Geneva.

AWS said it would continue to build up a team of account managers, technical account managers, partner managers, systems engineers, solutions architects, professional services to help customers in the country move to the cloud.

Microsoft Teams users will soon be able to hold interactive meetings with up to 1,000 participants.

The update, which was first announced in August, is now scheduled to become available in December 2020. It will allow users to add up to 1,000 participants in a meeting, allowing greater online collaboration across enterprises as numerous countries, including the UK, head for another lockdown.

Users will also be able to hold Teams meetings for 1,000 participants while also enabling up to 20,000 participants in a view-only meeting experience.

According to Microsoft’s 365 Roadmap, the feature is currently «In Development» and will be ready by the end of the year.

Users will be able to access the feature using the Advanced Communications add-on which was launched on 1 August 2020. The license costs $12 (£9.28) per user a month and is available as a free trial for 60 days.

With a 20,000-participant capacity, the plan made it possible for large enterprises to host meetings for the entirety of their staff, allowing Microsoft to take advantage of the heightened demand for video conferencing.

Microsoft Teams general manager Nicole Herskowitz said that the tech giant put emphasis on users’ meeting experience when developing the capability, «making sure that even as the meeting scales it is still easy to manage and listen to the speakers”

«Therefore, we limited the size of interactive meetings to 1,000 participants, with a seamless shift to a ‘view only’ mode after the limit is met,» she added.

Microsoft Teams has enjoyed an exceptional increase in popularity since the start of the pandemic, as many organisations moved to remote working environments due to lockdown restrictions.

On 28 October, Microsoft announced that the platform’s number of daily active users surpassed 115 million, a staggering increase of 95 million since the year prior.

Commenting on the announcement, corporate VP for Microsoft 365 Jared Spataro said that the growth «reflects the continued demand for Teams as the lifeline for remote and hybrid work and learning during the pandemic, helping people and organizations in every industry stay agile and resilient in this new era”. 

Google Chrome is losing its share in the browser market to Microsoft Edge for the first time, according to new stats from NetMarketShare.

In its latest report for October 2020, Chrome usage decreased from 69.94% in September 2020 to 69.25% a month later.

At the same time, Edge increased from 8.84% to 10.22%. It is thought the increase may be because of Microsoft promoting Edge as part of its latest Windows 10 20H2 update with a taskbar ad that urges people to use the browser.

The report also found that Firefox gained a little ground on Chrome, edging up from 7.19% in September to 7.22% a month later.

In its operating systems report NetMarketShare found that Windows 10’s market share increased from 61.26% in September 2020 to 64.04% in October. Unsurprisingly, Windows 7 share also decreased from 22.77% to 20.41% over the same period. Apple’s macOS 10.15 also declined from 5.11% to 4.88%.

Seperately, NetMarketShare signalled that it would be “retiring” its browser market report in its current form as an upcoming change in browsers will “break our device detection technology and will cause inaccuracies for a long period of time”.

It added that as it has focused on bot detection and removal as a key part of the quality control process, but noted that “as time has gone on, it has become increasingly difficult to manage this process. So, instead of accepting increasing levels of inaccuracy, we thought it would be a good time to call it a day.”

It added that Netmarketshare will “re-emerge at some point with a focus on ecommerce trends and verifiable user data”.

Enterprise spending on cloud infrastructure services in the third quarter of this year increased by 33% to $33 billion, according to new research from an analyst firm.

Figures from Synergy Research Group showed that the year-on-year growth rate for Q3 was higher than the 32% growth seen in the previous quarter. This, said analysts, demonstrated the health of the market.

The research found that Amazon and Microsoft continue to account for over half of the global market, with Amazon’s market share staying at around 33%, while Microsoft’s share was over 18%.

Google, Alibaba and Tencent are all growing quicker than the overall market and are increasing market share, Synergy said. Together they account for 17% of the market.

The other cloud providers in the top ten rankings include IBM, Salesforce, Oracle, NTT and SAP. In aggregate, the top ten providers account for 80% of the worldwide market, with the remaining 20% coming from a range of small cloud providers or large companies with only a small position in the market.

«While we were fully expecting continued robust growth in the market, the scale of the growth in Q3 was a little surprising,» said John Dinsdale, chief analyst at Synergy Research Group. «Total revenues were up by $2.5 billion from the previous quarter causing the year-on-year growth rate to nudge upwards, which is unusual for such a large market.»

He added that companies competing for a share of the market have settled into three camps: «Amazon and Microsoft are in a league of their own, while others are either aggressively seeking to grow their position in the market or are more focused on specific services, geographies or customer groupings,» he added.

With most of the major cloud providers having now released their earnings data for Q3, Synergy estimates that quarterly cloud infrastructure service revenues (including IaaS, PaaS and hosted private cloud services) were $32.8 billion, with trailing twelve-month revenues reaching $119 billion.

The research firm also found that Public IaaS and PaaS services account for the bulk of the market and those grew by 35% in Q3.

The dominance of the major cloud providers is even more distinct in public cloud, where the top five control almost 80% of the market. Analysts said that the cloud market continues to grow strongly in all regions of the world.

NetSupport Manager is a complete support system that you host on your own network. That doesn’t mean it’s limited to local connections, however: it’s fully capable of supporting remote workers over the internet, and on private wide-area connections. The remote access features are included in the price, and let you link remote offices and homeworkers to the main site with a choice of encryption options, including 256-bit AES.

Deployment is inevitably a little more complex than with a cloud-hosted support solution, but it’s still straightforward. To handle off-site connections, the gateway server component needs to be installed on a Windows PC that’s accessible over the internet, which you can achieve by port forwarding or by placing the host in your DMZ. You then just need to send the NetSupport client installer to remote users, along with a configuration file containing the details of the gateway server. 

Once the software is set up, it’s very secure, as the main server, gateway and clients must all possess the same security key, and an integrated firewall ensures that no unauthorised connection attempts can get through to your internal network. Session encryption is fully supported, and you can optionally restrict which technicians are able to access which remote systems.

Installation on local Windows clients is even easier: the Deploy tool can scan the local network and push the software to selected systems for automatic installation. macOS clients require manual installation, but NetSupport tells us it’s looking into ways of streamlining the process. 

All clients can be browsed from the Control console, whether they’re connected locally or over the internet. Systems are sorted into a tree view in the left pane, with dynamic grouping allowing you to sort clients by criteria such as operating system, hardware class and geographical location. Selecting a group shows all members in the opposite pane, and a monitor mode displays scalable thumbnails of each one’s screen, so you can watch user activity in real-time.

Connecting to a client is a cinch: double-clicking on its icon initiates a desktop session, while specific functions (such as file transfer) can be accessed from the dropdown menu, a row of shortcut icons or directly from the Control host’s Explorer view.

Once you’re in, the main View app shows you the client’s screen, with a ribbon bar at the top for fast access to a wealth of support tools. You can switch between controlling, sharing or passively viewing the screen, launch local apps, have text and audio chats, share clipboards, take screen captures and reboot the client.

There’s also a selection of useful extras. The free PIN Connect server allows a technician and user to instantly start a support session by entering the same unique PIN, meaning there’s no need for support staff to hunt through a long list of clients to find the right one.

Then there’s the file-distribution tool, which allows the operator to send a set of files to multiple clients in one go. The software also includes the facility to show your own screen to single or multiple clients – potentially useful for training. You can even capture recordings of control system activity, save them locally and replay them to clients.

A final welcome feature is an extensive inventory tool, which captures hardware details along with lists of hot-fixes, installed applications, processes and services – even allowing you to remotely stop, start and pause the latter.

SMBs that want the full spectrum of support options for both on-premises and remote users will find NetSupport Manager more than meets their needs. It offers a wealth of secure and versatile support features, and its perpetual licensing model takes away any worries about ongoing costs.

Kaspersky offers an endpoint protection answer for every business. Large firms that want total control can choose its on-site Endpoint Security for Business products, while smaller companies that don’t want to run their own host server have two cloud-managed solutions to choose from.

We tested Kaspersky’s Endpoint Security Cloud, which is managed entirely from a cloud portal and protects ten to 150 Windows systems and Macs. Licensing is flexible, with each user licence supporting one workstation, laptop or server, plus two iOS or Android mobile devices.

The standard service includes protection against all types of malware and ransomware, a client firewall, a network attack blocker and vulnerability scanning. There’s also a new cloud discovery feature that lets you keep an eye on email, file-sharing, messaging and social networking services being accessed by users.

If you need more, you can move up to the Plus version, which adds Office 365 protection, URL-based web filtering, endpoint device controls, encryption and patch management. The Plus service lets you block specific cloud services too, while the regular tier only monitors them.

We found deployment pleasingly simple: the agent can be downloaded and installed directly from the web portal, or you can email a download link to users. Either way, it takes around five minutes to set up, with a further 15-minute wait while the client registers its licence.

Once that’s done, protection starts immediately with a default security policy that enables everything Kaspersky has to offer. If you want to customise your coverage, it’s easy to create your own policies, organise clients into groups and grant admin rights to specific users. For Windows systems there are three levels of file and web threat protection on offer, and you can choose whether to scan emails for dodgy content and enable network threat protection. If you have the Plus version, you can browse all detected cloud services and decide whether to block any. Macs get file, web and network threat protection, but mail and cloud discovery are off the menu.

It’s a varied offering for mobile users too. Android devices benefit from antivirus protection plus web and app controls, while for iOS it’s more about access security: the portal lets you create APNs certificates, allowing you to choose what device features are accessible, set a screen lock and password policy, apply simple website keyword blocking and restrict which networks can be joined.

As you’d hope, the whole system is highly responsive to threats. When we tried introducing malware to some of our test Windows 10 systems, the local client blocked them immediately, with email alerts landing in our administrative mailbox barely ten seconds later.

The web portal is very informative. A graph displays the top five categories of cloud services in use and lets you drill down to see exactly who’s using what; our only slight niggle is that this took several hours to populate with details on detected services. Below, more graphs show device protection status, the OS spread, detected threats and the results of daily vulnerability scans. There’s a good set of predefined reports too, covering protection status, threats, database updates and cloud discovery, which can be exported in CSV and PDF formats.

If your business is of a suitable size, Kaspersky Endpoint Security Cloud is great value, especially since each licence includes protection for two mobile devices. The cloud discovery component can be a little slow, but endpoint protection doesn’t get any stronger than this and the cloud portal is very easy to work with.

Torn between cloud-hosted and on-premises support? With Netop’s Remote Control you don’t need to choose one or the other. An annual subscription enables cloud-based support, which can be easily combined with on-premises services by adding a perpetual licence. 

If you’ve encountered the software before, you’ll note some new features in this latest version, including email notifications for connection attempts, 64-bit macOS and Linux agents, plus improved screen scaling for the browser-based client. There’s also a new optional add-on called Netop OnDemand, which supports on-demand connections and makes it possible to access iOS devices.

What hasn’t changed is Netop’s tough security measures. All sessions are 256-bit AES encrypted, and host installation packages can also be customised to only allow specific features, with multi-factor authentication optionally enforced. Once a connection is made, there are strict limits to what technicians can do: permissions can be granted on a per-user and per-group basis, or you can define and assign roles to restrict activities such as keyboard and mouse control, chat and file transfer.

Getting the agent onto Windows systems is a breeze. The web portal allows you to download the client installer directly or email a link to selected users; once the client has loaded, it provides always-on remote access, asking the user to explicitly permit connections when their device is unattended.

Mac users can be supported too, but setting this up involves some extra legwork, as the Netop host DMG package must be manually installed on each host. We also had to manually edit the host configuration file to add the Netop portal web address and account enrolment key. With this done, everything worked as expected.

When it’s time to start a remote session, support staff have the option of using a simple browser-based console, which provides basic remote control plus options to lock, restart or shut down the host. However, it’s the work of a few moments to download and install the full Netop Guest app: this can then be launched directly from the portal, giving you access to the complete range of features. Along with remote control, its ribbon menu offers file transfer, messaging, text and audio chat, remote command and application execution, Registry editing, plus keyboard and mouse controls. There’s also a Demonstrate tool that lets technicians share their screen with the host.

Since the Guest app connects to your portal account, you can also see and access all registered hosts from within its interface. If you’ve paid for an on-site installation, you’ll see a LAN connection profile within the Guest app too, allowing you to access hosts on the same network without going through the web portal.

While on-demand support isn’t included as standard, you can add it via the Netop OnDemand service, which costs £187 per technician per year. This snaps neatly into the web portal and lets you set up quick remote sessions with users who don’t have the Netop host software installed, protecting each session with a unique nine-digit code.

OnDemand also allows technicians to connect to iOS devices, once the user has installed the iOS app and entered the requisite security code. As usual, Apple’s strict security model means you can’t take remote control of an iOS device, but the app allows a technician to view its entire screen and guide the user through problem-solving steps. 

Businesses with evolving needs will appreciate how Netop Remote Control gives you the freedom to choose cloud-based, local and hybrid support. It would be nice if Mac deployment were slicker, but once everything’s in place, the software is easy to use, well stocked with features, and reassuringly secure.

There’s no shortage of online backup solutions for SMBs to choose from, but BackupVault stands out thanks to its simple pricing scheme. The price is based solely on how much data you want backed up to the cloud, so you pay a predictable monthly fee with no nasty surprises.

Don’t confuse this with competing services that charge according to how much storage your data takes up once compressed. That can be good value, but compression ratios are dependent on the type of data you’re working with, and the provider is under no obligation to use the most efficient algorithms – so your outgoings could fluctuate significantly from month to month as your backup needs evolve.

Prices for BackupVault start at £24 per month for 50GB, and you can add capacity at any time in increments of 100GB, which get cheaper as you move up the scale. The standard service includes round-the-clock UK telephone support and a rolling 30 to 60-day retention period for all file versions, with backups older than 31 days automatically deleted on the first day of the following month. If you need more than this, you can pay a 10% supplement to upgrade to a 12-month retention period.

For small offices with one server and a few PCs, the BackupVault client can be installed on each system and configured locally. For larger deployments, BackupVault also offers a free central management console app that provides remote client access, system recovery and bare-metal restore services. To get set up you just need to enter your host name, account password and encryption key. It’s imperative that you keep a record of this key, as it’s needed to restore your data and BackupVault has no access to it.

The client interface is easy to use, showing you both local and network storage and allowing you to choose what you want to protect. You can back up individual files and folders, entire drives or complete systems, and extra options become available if certain apps or services are installed. On our Hyper-V host, an additional tab appeared for VM backups, while our Exchange and SQL Server hosts had tabs for the relevant apps. The software let us click to select individual SQL databases for backup, although when it came to Exchange we were only able to select entire data stores because BackupVault doesn’t support message-level backups.

Backups can be run on demand or scheduled at regular intervals, and for hybrid strategies you can copy data to a secondary location – such as a local NAS appliance – as well as your cloud storage. If you have a large amount of data to protect, you can hit the ground running with a free vault-seeding service, which lets you send in your first set of backups on encrypted USB media, rather than waiting for it all to upload over the internet.

BackupVault passed our restore tests with flying colours. The recovery procedures are easy to use and we’re big fans of the InstantData feature, which uses a combination of sparse files and a proprietary kernel driver to greatly reduce the wait time to access files stored in the cloud: we found that this allowed us to start working on recovered files just a few seconds after the restore process had started. We also tried restoring a 2.4GB MP4 video file from the cloud using InstantData and, while playback was quite jerky, we were able to skip to any part of the video and view it within 20 seconds of starting the restore. With conventional restore methods over our fibre broadband connection, we’d have been looking at a wait of around 90 minutes before being able to open the file. 

Lastly, there’s a handy option to restore your files to a local virtual drive, meaning you can check back on older versions without replacing current ones or creating potentially confusing duplicates.

BackupVault Cloud Backup is a fine choice for SMBs, providing easily managed data protection services and almost instant access to your backed-up data – and its simple pricing structure keeps storage costs under control as well.

Solarwinds’ Dameware Remote Everywhere lives up to its name, with a hosted design that allows technicians to reach out to users no matter where they are. Its pricing model is simple too: a £355 annual licence lets one technician support up to 500 endpoints, with additional licences enabling more concurrent sessions. That makes it great value for companies of a certain size, although those with smaller headcounts will very likely find other options more cost-effective.

Deployment starts at the web portal, where you create accounts for your technicians and set privileges for each one, determining which tools they’re allowed to use. Technicians can also be assigned to particular departments, which allows support requests to be automatically routed to the right person.

The web portal also hosts the client software for Windows, Mac and Linux endpoints, to which you can apply profiles determining what features are available. A master password option lets you restrict access to the agent, and endpoints can be set to automatically lock when unattended sessions finish.

Technicians, meanwhile, get their own personal console app. From here, they can browse and connect to any endpoint that has the agent installed, and launch on-demand support sessions for systems that don’t have the software. Note that there’s no way for end users to initiate an on-demand session themselves: the technician has to make the first move. 

After that it’s plain sailing. Once the correct six-digit PIN is provided, the on-demand applet fires up and opens the remote access session, automatically removing itself when either party disconnects.

In both on-demand and always-on sessions, technicians get access to the fully featured desktop console, with tools for file transfer, remote Registry editing and the option to switch between the desktop view and a command prompt. Support staff can also share their own screen with the user, start audio or video calls and tell the endpoint to reboot, restart or shut down. Sessions can be recorded too, with video uploaded to the web portal’s reports section.

While the Dameware control software is richly featured, there’s no browser-based alternative, as offered by most other products. However, technicians can use a mobile device to provide support when away from their desks, via the iOS and Android apps. We tried this on an iPad and had no problem logging into a technician account, browsing endpoints, connecting for remote control and creating on-demand sessions. 

You can provide support to users on iOS devices via the Dameware Remote Support app – although, as expected, this provides only remote viewing, and doesn’t let support staff take control of the device.

Alongside all of this, Dameware lets technicians extract detailed system inventories from connected devices, including hardware configuration and serial numbers, network addresses, installed applications and Windows updates, both pending and installed. Reporting options are extensive too, with the portal showing session histories that can be filtered for details such as session IDs and user names. And if you want to check on technician performance, you can even send out surveys to ask end users about their experience.

Dameware Remote Everywhere’s pricing won’t work for every business. However, for larger organisations with a few hundred endpoints to look after it’s an excellent package, delivering an impressive range of secure support features that are easy to manage and use.