ServiceNow is set to acquire India-based startup Intellibot, a one-stop robotic process automation (RPA) platform that helps enterprises undergo digital transformation. 

The addition of Intellibot will help the company to extend its core workflow capabilities by helping customers automate repetitive tasks for intelligent, end-to-end automation, said Karel van der Poel, senior vice president of NowX products at ServiceNow.

«ServiceNow intends to build Intellibot’s capabilities natively into the Now Platform® so customers can more easily integrate with both modern and legacy systems. This will help them drive productivity and strengthen existing artificial intelligence (AI) and machine learning (ML) efforts,» wrote van der Poel.

Furthermore, Intellibot’s RPA capabilities complement ServiceNow’s existing automation functionality, including Virtual Agent chatbots, Natural Language Understanding and more.

This means the cloud computing company will have a complete, end-to-end automation portfolio that can help customers identify opportunities for automation and execute them all on one platform.

Moreover, the new RPA capabilities mean that companies can undergo rapid automation without changing background processes or jettisoning all their legacy IT systems.

«For example, instead of having to look up a customer billing record in an old legacy custom app, cross-reference the customer order number in a heavily customized enterprise resource planning (ERP) system, and then find the original service contract in a 20-year-old client-server application, ServiceNow customers will be able to do it all in one customer workflow experience,» underlined van der Poel.

He added: “The acquisition of Intellibot will deepen our investment in powerful automation capabilities that boost productivity and allow users to focus on more complex and strategic work.”

With these RPA tools on the Now Platform, ServiceNow hopes to move closer to automating business processes front start to finish through a combination of technologies.

Van der Poel says the pandemic has highlighted the need for orchestrated, intelligent, end-to-end automation and this is what ServiceNow is delivering on. The acquisition is expected to be completed in Q2 2021 and the companies did not reveal the purchase price.

Many companies are looking to automate workflows across their organisation, including Accenture who invested £2.3 billion last September into a cloud migration support group to help clients accelerate their digital transformation.

Furthermore, Microsoft Teams added Zapier, an automation app, to its platform to allow users to connect their apps and create automated workflows, reduce busywork and improve productivity.

ServiceNow is set to acquire India-based startup Intellibot, a one-stop robotic process automation (RPA) platform that helps enterprises undergo digital transformation. 

The addition of Intellibot will help the company to extend its core workflow capabilities by helping customers automate repetitive tasks for intelligent, end-to-end automation, said Karel van der Poel, senior vice president of NowX products at ServiceNow.

«ServiceNow intends to build Intellibot’s capabilities natively into the Now Platform® so customers can more easily integrate with both modern and legacy systems. This will help them drive productivity and strengthen existing artificial intelligence (AI) and machine learning (ML) efforts,» wrote van der Poel.

Furthermore, Intellibot’s RPA capabilities complement ServiceNow’s existing automation functionality, including Virtual Agent chatbots, Natural Language Understanding and more.

This means the cloud computing company will have a complete, end-to-end automation portfolio that can help customers identify opportunities for automation and execute them all on one platform.

Moreover, the new RPA capabilities mean that companies can undergo rapid automation without changing background processes or jettisoning all their legacy IT systems.

«For example, instead of having to look up a customer billing record in an old legacy custom app, cross-reference the customer order number in a heavily customized enterprise resource planning (ERP) system, and then find the original service contract in a 20-year-old client-server application, ServiceNow customers will be able to do it all in one customer workflow experience,» underlined van der Poel.

He added: “The acquisition of Intellibot will deepen our investment in powerful automation capabilities that boost productivity and allow users to focus on more complex and strategic work.”

With these RPA tools on the Now Platform, ServiceNow hopes to move closer to automating business processes front start to finish through a combination of technologies.

Van der Poel says the pandemic has highlighted the need for orchestrated, intelligent, end-to-end automation and this is what ServiceNow is delivering on. The acquisition is expected to be completed in Q2 2021 and the companies did not reveal the purchase price.

Many companies are looking to automate workflows across their organisation, including Accenture who invested £2.3 billion last September into a cloud migration support group to help clients accelerate their digital transformation.

Furthermore, Microsoft Teams added Zapier, an automation app, to its platform to allow users to connect their apps and create automated workflows, reduce busywork and improve productivity.

Cloud service Box is reportedly exploring a sale amid growing pressure from investors that are thought to be unhappy with its stock performance during the pandemic.

The San Francisco-based company has been in discussions with potential buyers, including private equity firms, according to CNN sources. 

The sources requested anonymity because the issue is confidential, but there have been reports that Box shareholder Starboard Value has already begun preparing a board challenge against the firm. 

Last week, the company extended the deadline for director nominations to its board from the middle of April to 11 May. However, Starboard is calling for Box to do more to boost its value, with many thought to be unhappy that the cloud company hasn’t fully capitalised on remote working during the pandemic. 

Box, which was founded in 2005, was thought to be well placed to grow during the pandemic as it offers file-sharing and cloud storage services to businesses. While it has benefited from the shift to working from home over the last 12 months, its growth has been far lower than rival cloud businesses. 

The company’s fourth-quarter earnings beat analyst expectations, but with revenues of $189.9 million, it had only seen 8% growth year-over-year.

The company has continued to grow since going public in 2015, but the pace of that growth has declined each year. In comparison, smaller file-sharing service Dropbox has doubled its net income during the pandemic, which may suggest that this market has a ceiling. 

Similarly, Google and Microsoft, which offer file-sharing products within their business packages, have seen accelerated growth due to the global situation. It’s thought that if Box is seeking a sale, these hyper-scale companies could offer a lifeline; both have sought partnerships with Box, with Microsoft recently announcing tighter integration with its Office 365 platform.

Cloud service Box is reportedly exploring a sale amid growing pressure from investors that are thought to be unhappy with its stock performance during the pandemic.

The San Francisco-based company has been in discussions with potential buyers, including private equity firms, according to CNN sources. 

The sources requested anonymity because the issue is confidential, but there have been reports that Box shareholder Starboard Value has already begun preparing a board challenge against the firm. 

Last week, the company extended the deadline for director nominations to its board from the middle of April to 11 May. However, Starboard is calling for Box to do more to boost its value, with many thought to be unhappy that the cloud company hasn’t fully capitalised on remote working during the pandemic. 

Box, which was founded in 2005, was thought to be well placed to grow during the pandemic as it offers file-sharing and cloud storage services to businesses. While it has benefited from the shift to working from home over the last 12 months, its growth has been far lower than rival cloud businesses. 

The company’s fourth-quarter earnings beat analyst expectations, but with revenues of $189.9 million, it had only seen 8% growth year-over-year.

The company has continued to grow since going public in 2015, but the pace of that growth has declined each year. In comparison, smaller file-sharing service Dropbox has doubled its net income during the pandemic, which may suggest that this market has a ceiling. 

Similarly, Google and Microsoft, which offer file-sharing products within their business packages, have seen accelerated growth due to the global situation. It’s thought that if Box is seeking a sale, these hyper-scale companies could offer a lifeline; both have sought partnerships with Box, with Microsoft recently announcing tighter integration with its Office 365 platform.

The UK Home Office has successfully transferred a handful of critical functions to Oracle Cloud in order to modernise central back-office processes. 

The central government department, which employs more than 35,000 people, has migrated HR, payroll, finance, customer support and employee analytics services to Oracle Cloud to automate, standardise and integrate these processes. 

The adoption of Oracle’s Fusion Cloud Applications suite of business services will also see the Home Office modernise and improve its finance, HR, procurement, customer support and expense systems. 

Specifically, the department has adopted Oracle Fusion Cloud Human Capital Management for HR functions, including payroll, and Oracle Fusion Cloud Customer Experience (CX) for service and support. This builds on the department’s previous implementation of Oracle Fusion Cloud Enterprise Resource Planning (ERP) for finance.

These cloud migrations aim to boost productivity and reduce long-term costs at a time where there’s growing pressure on public finances due to the government’s coronavirus response. 

“The Home Office is one of the largest and most complex government departments in the UK to have successfully migrated all of its finance, commercial, HR and payroll footprint to the cloud,” said the Home Office’s chief people officer, Jill Hatcher. 

“This programme has charted the path for other departments to build on our collective experience. This go-live is a critical step in delivering business technology that is more user-centric and allows the Home Office to continually evolve.”

The Home Office had previously worked with the Government Shared Service (GSS) to develop a blueprint that other government departments could use to move their own key business processes to the cloud.

Developed with help from Fujitsu, SSCL and Accenture, the project dubbed Metis began by moving the Home Office’s finance, procurement and expense systems to Oracle Cloud ERP. 

“Recent disruptions and challenging economic forecasts have put pressure on many government departments,” said Oracle’s executive vice president for Applications Development, Steve Miranda. 

“We’re proud to help the Home Office of the UK standardise and modernise the way it works. Moving finance, HR, and customer support to the cloud will help the department to deliver more value to UK citizens.”

The government, last year, signed a string of deals with major cloud providers, including AWS, UKCloud and Google Cloud in order to offer public sector organisations a plethora of options for easy cloud migration.

In October last year, Oracle launched a next-gen dual-region government cloud for use by UK public sector organisations and their partners, including access to a host of cloud-based services such as Oracle Cloud VMware and Kubernetes.

The UK Home Office has successfully transferred a handful of critical functions to Oracle Cloud in order to modernise central back-office processes. 

The central government department, which employs more than 35,000 people, has migrated HR, payroll, finance, customer support and employee analytics services to Oracle Cloud to automate, standardise and integrate these processes. 

The adoption of Oracle’s Fusion Cloud Applications suite of business services will also see the Home Office modernise and improve its finance, HR, procurement, customer support and expense systems. 

Specifically, the department has adopted Oracle Fusion Cloud Human Capital Management for HR functions, including payroll, and Oracle Fusion Cloud Customer Experience (CX) for service and support. This builds on the department’s previous implementation of Oracle Fusion Cloud Enterprise Resource Planning (ERP) for finance.

These cloud migrations aim to boost productivity and reduce long-term costs at a time where there’s growing pressure on public finances due to the government’s coronavirus response. 

“The Home Office is one of the largest and most complex government departments in the UK to have successfully migrated all of its finance, commercial, HR and payroll footprint to the cloud,” said the Home Office’s chief people officer, Jill Hatcher. 

“This programme has charted the path for other departments to build on our collective experience. This go-live is a critical step in delivering business technology that is more user-centric and allows the Home Office to continually evolve.”

The Home Office had previously worked with the Government Shared Service (GSS) to develop a blueprint that other government departments could use to move their own key business processes to the cloud.

Developed with help from Fujitsu, SSCL and Accenture, the project dubbed Metis began by moving the Home Office’s finance, procurement and expense systems to Oracle Cloud ERP. 

“Recent disruptions and challenging economic forecasts have put pressure on many government departments,” said Oracle’s executive vice president for Applications Development, Steve Miranda. 

“We’re proud to help the Home Office of the UK standardise and modernise the way it works. Moving finance, HR, and customer support to the cloud will help the department to deliver more value to UK citizens.”

The government, last year, signed a string of deals with major cloud providers, including AWS, UKCloud and Google Cloud in order to offer public sector organisations a plethora of options for easy cloud migration.

In October last year, Oracle launched a next-gen dual-region government cloud for use by UK public sector organisations and their partners, including access to a host of cloud-based services such as Oracle Cloud VMware and Kubernetes.

Google Cloud has hired Intel engineering veteran Uri Frank to lead new server chip design efforts as part of the firm’s increasing investments in custom silicon.

Frank has spent the last two decades at Intel, advancing to Director Of Engineering in 2011 and later becoming VP of Platform and Silicon Engineering. Last year, he was appointed corporate VP of Intel’s Design Engineering Group but chose to leave the role earlier this month. 

It has now been revealed that Frank has been hired by Google and appointed VP of Engineering for the tech giant’s server chip design division which is to be based in Israel.

Announcing the move on his LinkedIn profile, Frank wrote that he “look[s] forward to growing a team here in Israel while accelerating Google Cloud’s innovations in compute infrastructure”, before adding that the tech giant is currently hiring system-on-a-chip (SOC) designers to join its growing sever chip team.

Google Cloud’s VP of Systems Infrastructure Amin Vahdat said that the company is “thrilled to welcome Uri Frank as our VP of Engineering for server chip design”, adding that Frank “brings nearly 25 years of custom CPU design and delivery experience” that will help Google “build a world-class team in Israel”. 

“We’ve long looked to Israel for novel technologies including Waze, Call Screen, flood forecasting, high-impact features in Search, and Velostrata’s cloud migration tools, and we look forward to growing our presence in this global innovation hub,” he stated.

Vahdat also elaborated on the company’s decision to focus on in-house SoC design. 

“Instead of integrating components on a motherboard where they are separated by inches of wires, we are turning to “Systems on Chip” (SoC) designs where multiple functions sit on the same chip, or on multiple chips inside one package. In other words, the SoC is the new motherboard,” he wrote.

The decision to produce custom chips in-house as opposed to outsourcing follows similar moves from companies including AWS and Apple.

This trend has been largely influenced by the difficulties in fulfilling the growing demand for chips, which has resulted in a significant global shortage of components. By manufacturing chips in-house, companies can be more self-sufficient, instead of relying on their suppliers.

Google Cloud has hired Intel engineering veteran Uri Frank to lead new server chip design efforts as part of the firm’s increasing investments in custom silicon.

Frank has spent the last two decades at Intel, advancing to Director Of Engineering in 2011 and later becoming VP of Platform and Silicon Engineering. Last year, he was appointed corporate VP of Intel’s Design Engineering Group but chose to leave the role earlier this month. 

It has now been revealed that Frank has been hired by Google and appointed VP of Engineering for the tech giant’s server chip design division which is to be based in Israel.

Announcing the move on his LinkedIn profile, Frank wrote that he “look[s] forward to growing a team here in Israel while accelerating Google Cloud’s innovations in compute infrastructure”, before adding that the tech giant is currently hiring system-on-a-chip (SOC) designers to join its growing sever chip team.

Google Cloud’s VP of Systems Infrastructure Amin Vahdat said that the company is “thrilled to welcome Uri Frank as our VP of Engineering for server chip design”, adding that Frank “brings nearly 25 years of custom CPU design and delivery experience” that will help Google “build a world-class team in Israel”. 

“We’ve long looked to Israel for novel technologies including Waze, Call Screen, flood forecasting, high-impact features in Search, and Velostrata’s cloud migration tools, and we look forward to growing our presence in this global innovation hub,” he stated.

Vahdat also elaborated on the company’s decision to focus on in-house SoC design. 

“Instead of integrating components on a motherboard where they are separated by inches of wires, we are turning to “Systems on Chip” (SoC) designs where multiple functions sit on the same chip, or on multiple chips inside one package. In other words, the SoC is the new motherboard,” he wrote.

The decision to produce custom chips in-house as opposed to outsourcing follows similar moves from companies including AWS and Apple.

This trend has been largely influenced by the difficulties in fulfilling the growing demand for chips, which has resulted in a significant global shortage of components. By manufacturing chips in-house, companies can be more self-sufficient, instead of relying on their suppliers.

Zoom has launched new tools for developers to help them build video-based applications and websites with fully customisable, native user interfaces. 

The Zoom Video SDK will now be made available via a free subscription service and will allow developers to build video-based applications and interactive features such as on-the-go live streaming with interactive chat, the company says. 

The Video SDK is part of Zoom’s Developer Platform, which features various resources such as dev tools, infrastructure support and access to a dev community. Developers can now access the SDK via a new «Buy Now» option which will come with no initial charge for up to 10,000 minutes per month, with additional minutes being charged on a per-minute basis. There will be a full paid tier, with a plan that starts at $1,000 a year and includes 30,000 session minutes per month.
 
As well as specific features for Zoom users, the firm hopes more business applications will be created. This could include functions for retail organisations with «unique» shopping experiences and tailored customer services via video. 

A good example of what developers can do with the SDK is Lingmo, a cloud-based AI translation software provider that built a feature for instant captions in meetings that let users converse in different languages. 

«Zoom’s fully customisable Video SDK was a good fit for us because it worked seamlessly with our technology and enabled us to assist enterprise customers in a new way. Zoom’s Video SDK allowed us to accelerate the development of our solution, and gave us the flexibility to enhance our product offering for our customers,» said Danny May, CEO of Lingmo International.

As well as the SDKs, developers can access APIs, chatbots, webhooks and even an analytical platform that can provide real-time data on their builds, such as customer engagement and performance figures. 
 
The announcement comes shortly after the anniversary of the UK’s first lockdown where the country switched to working remotely. Zoom was one of the biggest beneficiaries of the pandemic, seeing a 355% increase in adoption as consumers and businesses adopted its simple and cheap video conferencing. 

Zoom has launched new tools for developers to help them build video-based applications and websites with fully customisable, native user interfaces. 

The Zoom Video SDK will now be made available via a free subscription service and will allow developers to build video-based applications and interactive features such as on-the-go live streaming with interactive chat, the company says. 

The Video SDK is part of Zoom’s Developer Platform, which features various resources such as dev tools, infrastructure support and access to a dev community. Developers can now access the SDK via a new «Buy Now» option which will come with no initial charge for up to 10,000 minutes per month, with additional minutes being charged on a per-minute basis. There will be a full paid tier, with a plan that starts at $1,000 a year and includes 30,000 session minutes per month.
 
As well as specific features for Zoom users, the firm hopes more business applications will be created. This could include functions for retail organisations with «unique» shopping experiences and tailored customer services via video. 

A good example of what developers can do with the SDK is Lingmo, a cloud-based AI translation software provider that built a feature for instant captions in meetings that let users converse in different languages. 

«Zoom’s fully customisable Video SDK was a good fit for us because it worked seamlessly with our technology and enabled us to assist enterprise customers in a new way. Zoom’s Video SDK allowed us to accelerate the development of our solution, and gave us the flexibility to enhance our product offering for our customers,» said Danny May, CEO of Lingmo International.

As well as the SDKs, developers can access APIs, chatbots, webhooks and even an analytical platform that can provide real-time data on their builds, such as customer engagement and performance figures. 
 
The announcement comes shortly after the anniversary of the UK’s first lockdown where the country switched to working remotely. Zoom was one of the biggest beneficiaries of the pandemic, seeing a 355% increase in adoption as consumers and businesses adopted its simple and cheap video conferencing.