Google Meet updates aim to combat meeting fatigue


Bobby Hellard

21 Apr, 2021

Google has unveiled a host of new functions for the web version of its video conferencing platform Google Meet.

The updates mainly focus on hosts with new options that aim to make presentations more engaging, but there are also AI-based video quality enhancements that aim to make participants feeds clearer.

These updates are a refresh for both the service and its users, with Google looking to reduce «meeting fatigue«. Users can choose to have their video feed in a standard tile in the grid or as a floating picture, which can be moved and resized or even minimised completely. Google says it’s also planning that will enable users to turn off the self-feed across all Google Meet calls.

«The new Meet enhancements are largely inspired by customer and user feedback,» the tech giant said in a blog post. «Beginning next month, desktop and laptop users will see a new, richer user interface with an array of easy-to-access features that make meetings more productive and inclusive.»
 
Meet’s new user interface, which will be available in May, will include easy-to-access features for more productive and inclusive meetings. Presenters will be able to pin and unpin content midway through a presentation and make the content tile the same size as participant tiles. While they will still see the full presentation, the presenter will have a better view of reactions. 

Controls are also getting a rejig, with an update to the bottom navigation bar. Dial-in codes, attachments, call lists, chat and other functions will all sit along the bottom for ease of access, with Google also aiming to increase screen space for more participants. 

Participants might also look a little better thanks to some automated light adjustments. This feature, due to arrive on Meet in the coming weeks, will detect users that appear underexposed and enhance the brightness for them. The same software will also zoom in if a participant needs it and position them squarely in front of the camera.

As with seemingly all video conferencing platform updates, Google will be adding more fun backgrounds. There will be three: a classroom, a party and a forest, set to be released in the coming week. 

UK gov agrees new three-year cloud deal with Microsoft


Zach Marzouk

21 Apr, 2021

The UK government has signed a three-year Memorandum of Understanding (MoU) with Microsoft to help public sector organisations continue to unlock the benefits of cloud computing and business applications.

The MoU is titled “Digital Transformation Agreement 2021” and allows all eligible public sector organisations to benefit from discounts and beneficial terms for Microsoft 365, Azure, and for the first time, Dynamics 365 and Power Platform cloud services.

The agreement renews the existing DTA MoU as a three-year agreement and will run from May 1 2021 to April 2024. It was negotiated between the tech giant and the Crown Commercial Service.

The relationship between the tech giant and the government has become increasingly focused on cloud services since the latter launched its Cloud First policy in 2013 which was reassessed in 2019 and remains a flagship technology policy, according to Microsoft.

“This new agreement with Microsoft builds on the government’s One Government Cloud Strategy, which supports the key principle of treating government as one single customer,” said Gareth Rhys Williams, the government chief commercial officer.

“It shows the government’s determination to drive transformation as well as adopt value for money technologies that improve services and ensure government departments and their staff have the digital tools they need, now and in the future.”

This isn’t the only company to have signed an MoU with the government. AWS signed one in November last year to help accelerate the public sector’s digital transformation drive and raise the level of participation among smaller cloud providers.

In June last year, UKCloud signed an MoU to allow the company to offer its services to the public sector either directly or indirectly through its partner community. The month before that, Google Cloud signed a similar agreement to provide cloud computing to the country’s public sector agencies.

The agreement, which isn’t legally binding, was set to make it easier and more affordable for public sector agencies to access the full range of Google Cloud services for digital transformation.

Hackers exploit Pulse Secure VPN flaws in sophisticated global campaign


Keumars Afifi-Sabet

21 Apr, 2021

At least two major hacking groups have deployed a dozen malware families to exploit vulnerabilities in Pulse Connect Secure’s suite of virtual private network (VPN) devices to spy on the US defence sector.

Hackers infiltrated the Pulse Connect Secure (PCS) platform by exploiting CVE-2021-22893, a critical remote code execution flaw rated a maximum of ten on the threat severity scale, in combination with a number of previously discovered vulnerabilities. 

Ivanti, Pulse Secure’s parent company, has released mitigations for the flaw, as well as a tool to determine if customer’s systems have been compromised, although a patch won’t be available until May 2021.

The purpose of the hack, and the scale of the infiltration, isn’t yet clear, but researchers with FireEye have linked the attack to Chinese state-backed groups. Although the predominant focus of their investigation was infiltration against US defence companies, researchers detected samples across the US and Europe. 

They were first alerted to several intrusions at defence, government and financial organisations around the world earlier this year, based on the exploitation of Pulse Secure VPN devices. They weren’t able to determine how hackers obtained administrative rights to the appliances, although they now suspect Pulse Secure vulnerabilities from 2019 and 2020 were to blame, while other intrusions were due to CVE-2021-22893.

They identified two groups, referred to as UNC2630 and UNC2717, each conducting attacks during this period against US defence agencies and global government agencies respectively. They suspect that at least the former operates on behalf of the Chinese government, although there isn’t enough evidence to make a determination on the second.

FireEye has recommended that all Pulse Secure Connect customers should assess the impact of the available mitigations and apply them if possible. They should also use the most recent version of the Pulse Secure tool to detect whether their systems have been infiltrated. 

Scott Caveza, research engineering manager with Tenable, said that alongside the new flaw, attackers also seem to be leveraging three previously fixed flaws including CVE-2019-11510, CVE-2020-8243 and CVE-2020-8260. The first of the three, which has been routinely exploited in the wild since it was first disclosed in August 2019, was among Tenable’s top five most commonly exploited flaws last year. 

“Because it is a zero-day and the timetable for the release of a patch is not yet known, CVE-2021-22893 gives attackers a valuable tool to gain entry into a key resource used by many organizations, especially in the wake of the shift to the remote workforce over the last year,” said Caveza. 

“Attackers can utilise this flaw to further compromise the PCS device, implant backdoors and compromise credentials. While Pulse Secure has noted that the zero-day has seen limited use in targeted attacks, it’s just a matter of time before a proof-of-concept becomes publicly available, which we anticipate will lead to widespread exploitation, as we observed with CVE-2019-11510.»

Trend Micro research previously found that attackers were heavily targeting VPNs, including exploiting flaws present in Fortinet’s VPN and Pulse Connect Secure.

Adobe co-founder Charles Geschke dies aged 81


Bobby Hellard

19 Apr, 2021

Charles «Chuck» Geschke, the co-founder of Adobe and the co-creator of the portable document format (PDF), has died at the age of 81. 
 
Together with John Warnock, Geschke set up Adobe in 1982 and helped to develop many software innovations that are still in use today, almost 40 years later. 

​

The current CEO of Adobe, Shantanu Narayen, sent an email to employees announcing Geschke’s passing. 

«It is with profound sadness that I share that our beloved co-founder Dr Chuck Geschke, has passed away at the age of 81, leaving an indelible mark on our company and the world,» Narayen wrote. «This is a huge loss for the entire Adobe community and the technology industry, for whom he has been a guide and hero for decades.»

Imaging Science Laboratory

Geschke was born in Cleveland, Ohio, in 1939 and enjoyed a successful career in maths and technology long before co-founding Adobe. He taught mathematics at John Carroll University in the 1960s before completing a PhD in computer science at Carnegie Mellon University in 1972. 

After his studies, Geschke began working at Xerox’s Palo Alto Research Centre (PARC), building a mainframe computer and developing programming tools for the Xerox Star workstation. In 1978, he started the Imaging Sciences Laboratory at PARC and researched graphics, optics and image processing. While working at the labs he hired a computer scientist called John Warnock with whom he formed a strong working partnership.

Warnock and Geschke developed interpress – a paged description language (PDL) – but were unable to convince Xerox management of its commercial value. The two men left to form their own company, with PDL eventually forming the basis of PostScritpt. 

Adobe Creek

Like a number of today’s biggest tech firms, Adobe was founded in a garage – John Warnock’s, to be precise – but the startup was originally called «Adobe Creek». PostScript was developed on Apple computers and resulted in one of the first desktop publishing systems – users could see their documents on screen, exactly as they would appear in print. This was known as WYSIWYG, an acronym for What You See Is What You Get, and helped to create a whole new industry within printing and has led to one of the most popular software suites of all time. 

Geschke was Adobe’s COO from 1986 to 1994 but retired in 2000. In 1992 he was kidnapped at gunpoint and held captive for four days by two men who tried to demand ransom from his wife, Nancy «Nan» Geschke. He was found, unharmed, and the two men were sentenced to life terms in state prison. 

In 2009, Geschke was awarded the National Medal of Technology by Barack Obama, but despite this and his contribution to the modern world, Geschke remained a very grounded man. 

«He was really a humble, humble man – I can say that, as his wife,» Nan Geschke told Mercury News. «He was very proud of his success, of course, but he was very circumspect about how much he had to do with that.»

​

Adobe co-founder Charles Geschke dies aged 81


Bobby Hellard

19 Apr, 2021

Charles «Chuck» Geschke, the co-founder of Adobe and the co-creator of the portable document format (PDF), has died at the age of 81. 
 
Together with John Warnock, Geschke set up Adobe in 1982 and helped to develop many software innovations that are still in use today, almost 40 years later. 

​

The current CEO of Adobe, Shantanu Narayen, sent an email to employees announcing Geschke’s passing. 

«It is with profound sadness that I share that our beloved co-founder Dr Chuck Geschke, has passed away at the age of 81, leaving an indelible mark on our company and the world,» Narayen wrote. «This is a huge loss for the entire Adobe community and the technology industry, for whom he has been a guide and hero for decades.»

Imaging Science Laboratory

Geschke was born in Cleveland, Ohio, in 1939 and enjoyed a successful career in maths and technology long before co-founding Adobe. He taught mathematics at John Carroll University in the 1960s before completing a PhD in computer science at Carnegie Mellon University in 1972. 

After his studies, Geschke began working at Xerox’s Palo Alto Research Centre (PARC), building a mainframe computer and developing programming tools for the Xerox Star workstation. In 1978, he started the Imaging Sciences Laboratory at PARC and researched graphics, optics and image processing. While working at the labs he hired a computer scientist called John Warnock with whom he formed a strong working partnership.

Warnock and Geschke developed interpress – a paged description language (PDL) – but were unable to convince Xerox management of its commercial value. The two men left to form their own company, with PDL eventually forming the basis of PostScritpt. 

Adobe Creek

Like a number of today’s biggest tech firms, Adobe was founded in a garage – John Warnock’s, to be precise – but the startup was originally called «Adobe Creek». PostScript was developed on Apple computers and resulted in one of the first desktop publishing systems – users could see their documents on screen, exactly as they would appear in print. This was known as WYSIWYG, an acronym for What You See Is What You Get, and helped to create a whole new industry within printing and has led to one of the most popular software suites of all time. 

Geschke was Adobe’s COO from 1986 to 1994 but retired in 2000. In 1992 he was kidnapped at gunpoint and held captive for four days by two men who tried to demand ransom from his wife, Nancy «Nan» Geschke. He was found, unharmed, and the two men were sentenced to life terms in state prison. 

In 2009, Geschke was awarded the National Medal of Technology by Barack Obama, but despite this and his contribution to the modern world, Geschke remained a very grounded man. 

«He was really a humble, humble man – I can say that, as his wife,» Nan Geschke told Mercury News. «He was very proud of his success, of course, but he was very circumspect about how much he had to do with that.»

​

Remote workers spend more hours on the job, finds ONS


Zach Marzouk

20 Apr, 2021

People working from home during the pandemic spent more time at their job and were less likely to be promoted or receive a bonus, but their average pay was 20% higher.

That’s according to the ONS, which has been studying the shift to remote work throughout the pandemic. It found that there’s been a 9.4% increase of people who have completed some work at home, rising to 35.9% of the working population, between 2019 and 2020.

According to the study, those who completed any work from home did six hours of unpaid overtime on average per week in 2020, compared with 3.6 hours for those that never work from home. 

Homeworkers were more likely to work in the evenings too and were less than half as likely to be promoted than all other workers between 2012 and 2017. Moreover, those who worked from home were around 38% less likely to receive a bonus compared to those who never worked from home between 2013 and 2020.

Despite this, the average gross weekly pay of workers who had recently worked from home was about 20% higher in 2020 than those who had never worked from home in their main job, something the ONS explained continues a long-running trend.

The sickness rate was also 0.9% on average in 2020, compared with 2.2% for those who never worked from home. The working day of homeworkers is longer but also more flexible than those who work away from home, with later and more varied starts and more frequent breaks that are longer too.

The union Prospect told IT Pro that the research matches with the experiences of its own members, and highlighted that remote working has been instrumental in providing flexibility and keeping people safe during the pandemic.

«But for many it has also meant an always-on culture with longer unpaid hours and fewer opportunities to get on at work,» said Mike Clancy, the general secretary.

“This is a revolutionary moment for the future of workplaces, but there are too many in business and government rushing into decisions without thinking about long-term consequences and without listening to what workers actually want. 

The results of the ONS study come after Prospect called for a legal requirement to be put in place to bring about a “right to disconnect” policy that stipulates when companies can contact their employees when working from home. Prospect said that including this right in the Employment Bill would be a big step in redefining blurred boundaries and show the government is serious about taking on the “dark side” of remote working.

Zoom launches $100 million fund for app developers


Sabina Weston

20 Apr, 2021

Zoom has announced a $100 million (£71.5M) venture fund that aims to “stimulate growth” of the video conferencing platform’s ecosystem of Zoom Apps, as well as their integrations, developer platform, and hardware. 

The newly launched fund will invest in developer partners with “an early market traction” who propose viable products with the potential to benefit the experience of Zoom users.

Chosen companies will be awarded initial investments of between $250,000 (£179,000) and $2.5 million (£1.8 million) to develop the new solutions to be used by Zoom customers.

The company announced that, at the time being, “dozens” of Zoom Apps are being developed and are “an important component in building the future of video communications”.

Although the announcement can be seen as an effort by the company to remain relevant in the face of the post-pandemic return to the office, Zoom founder and CEO Eric Yuan hinted that the fund was inspired by his own experience in launching the video conferencing platform back in 2011.

“Without the support of early investors, Zoom would not be what it is today. What I’ve learned over the past year is that we need to keep meetings productive and fun. My hope is that the Zoom Apps Fund will help our customers meet happier and collaborate even more seamlessly, and at the same time help entrepreneurs build new businesses as our platform evolves,” he said.

The announcement of the fund comes less than a month after the company launched new tools for developers to help them build video-based applications and websites with fully customisable, native user interfaces, called Video SDK. Developers can also access APIs, webhooks, chatbots, and even an analytical platform that provide real-time data on their builds, such as customer engagement and performance figures.

As one of the biggest beneficiaries of the pandemic, Zoom experienced a 355% rise in adoption in the second quarter of 2020 as consumers and businesses adopted video conferencing platform following the mass shift to remote working. However, the gradual reopening of working spaces and offices means that Zoom might be cast away in favour of traditional face-to-face meetings.

This has prompted the company to reveal new features aimed at hybrid workforces, including new updates to its Zoom Rooms video conferencing hardware suite.

IBM returns to growth after four quarters of decline


Bobby Hellard

20 Apr, 2021

IBM’s first-quarter earnings for 2021 beat analyst expectations with modest revenue growth of 0.9% ending four consecutive quarters of decline.

The company’s revenue for the first three months of the year came in at $17.73 billion, still some way off the $21.8 billion it recorded in Q1 of 2020 just before the pandemic spread to Europe and the US. 

For the first three months of 2021, IBM’s Global Technology Services – the unit that handles managed services and outsourcing – brought in revenues of $6.37 billion. Its Cloud and Cognitive Software Division, which includes Red Hat, was up 4% with revenues $5.44 billion, with Red Hat on its own reporting impressive growth of 17%.

IBM’s Global Business Services, which includes consulting, contributed $4.23 billion in revenue, a 2% increase year-on-year. System sales, such as mainframe computers, was also up 4% with revenue coming in at $1.43 billion. 

«Strong performance this quarter in cloud, driven by increasing client adoption of our hybrid cloud platform, and growth in software and consulting enabled us to get off to a solid start for the year,» said IBM CEO Arvind Krishna. 

«While we have more work to do, we are confident we can achieve full-year revenue growth and meet our adjusted free cash flow target in 2021.»

Krishna has now completed a full year at the helm of IBM and this is the company’s best quarter under his leadership. While a number of other cloud firms have seen revenues increase throughout the pandemic, IBM turned out to be one of the few that saw consecutive declines. In the fourth quarter of 2020, its revenues dropped 6%, its sharpest fall for five years. 

IBM is currently undergoing a major shift by splitting its business in two; IBM is transitioning into a full cloud firm and its infrastructure segments will fall under a new company called Kyndryl. With more and more companies turning to the cloud or accelerating digital transformation plans, IBM hopes its two units will be better placed to capitalise. 

Siemens and Google Cloud join forces on factory automation


Zach Marzouk

19 Apr, 2021

Google Cloud and Siemens have announced a new partnership that will see AI and machine learning brought to factory floors.

Siemens is planning on integrating Google Cloud’s data cloud and artificial intelligence (AI) machine learning (ML) technologies with its factory automation tools.

With this partnership, the companies hope manufacturers will be able to harmonise factory data, run cloud-based AI/ML models from that data, and deploy algorithms at the network edge. This could produce applications that visually inspect products, for example, or predict the wear-and-tear of machines on the assembly line.

The ultimate goal, said the companies, is to make the deployment of AI in connection with the Industrial Edge easier. They hope this will empower employees as they work on the plant floor, automate mundane tasks and improve overall quality.

«The potential for artificial intelligence to radically transform the plant floor is far from being exhausted. Many manufacturers are still stuck in AI ‘pilot projects’ today – we want to change that,” said Axel Lorenz, VP of Control at Factory Automation of Siemens Digital Industries.

«Combining AI/ML technology from Google Cloud with Siemens’ solutions for Industrial Edge and industrial operation will be a game changer for the manufacturing industry.”

Google Cloud has forged a number of partnerships, including one with Intel which focused on developing integrating services for network providers to develop 5G innovations across various platforms. The collaboration highlighted Google Cloud’s ambitions in the 5G world, as well as Intel’s goal to develop 5G with software-defined infrastructures.

A month after that announcement, Google Cloud hired Uri Frank, an Intel engineering veteran, to ramp up in-house chip production. This was part of the company’s new server chip design efforts as part of its increasing investments in custom silicon. Frank was VP of Platform and Silicon Engineering at Intel and had been appointed corporate VP of Intel’s Design Engineering Group but chose to leave.

Ocado invests £10m into autonomous vehicle startup Oxbotica


Bobby Hellard

16 Apr, 2021

Ocado has invested £10 million into Oxford-based self-driving car startup Oxbotica that includes a partnership to develop autonomous vehicles for curbside deliveries.

The investment came as part of a funding round for Oxbotica and forms the basis of a multi-year collaboration that ultimately aims to reduce costs for Ocado.

The deal is an extension of an existing partnership between the two companies and will focus specifically on developing new hardware and software interfaces for autonomous vehicles that will be used in and around Ocado’s Customer Fulfilment Centre (CFC). This includes a range of logistical drones for use across its factories and loading areas.

Both firms are also interested in «last mile» delivery drones that take goods from vans to front doors.

Data sharing agreements have also been signed as part of the deal, which includes the fitting of «data capture capabilities» inside Ocado delivery vans that will be used by Oxbotica to train and test its technologies. The idea is that the data will highlight which Oxbotica technologies will suit Ocado’s needs.

«We are excited about the opportunity to work with Oxbotica to develop a wide range of autonomous solutions that truly have the potential to transform both our and our partners CFC and service delivery operations, while also giving all end customers the widest range of options and flexibility,» Ocado’s chief of advanced technology, Alex Harvey said.

The partnership could also lead to new jobs with Ocado, which is creating new engineering teams to work specifically with Oxbotica. While no figures have been provided, we do know these roles will be within Ocado’s Advanced Technology division, which is already separate from the team that develops the Ocado Smart Platform.

Logistical costs make up a large part of Ocado’s overall expenditure, the firm said. Approximately 1.5% of sales in the UK are lost due to the cost of moving finished orders from the fulfilment centre to delivery vans, while 10% of sales are lost when delivering goods from the van to the door. Labour also represents 50% of these costs, according to Ocado.

The grocery firm expects to see the first prototypes of some early use cases for autonomous vehicles within two years.