Just 5% of IT managers consider employees as their top priority when making technology investments, which stifles productivity and causes staff to become overwhelmed.

That’s according to a new study from Lenovo, which surveyed 1,000 IT managers from the UK, Netherlands, France, and Germany. 

The research that employees are often overlooked in the process of digital transformation, with the majority (62%) of respondents reporting that their investment decisions are entirely business-centric.

This leads to new technology slowing down processes instead of improving them, according to a fifth of employees. Lenovo suggests that, in order to experience the full potential of the newly-implemented technology, businesses should ask people-centric questions during the adoption process.

The study also found that flexible working policies introduced during the coronavirus pandemic provided employees with a greater level of support, signalling the emergence of a more people-centric approach. In fact, 70% of respondents have observed more emphasis within their organisation on responsible business.

President of Lenovo’s Data Center Group for EMEA Giovanni Di Filippo said that, although “organisations place greater emphasis on the wellbeing of their employees, (…) the study shows that this is only the beginning”.

“If there is a change of heart and mind within the industry, taking a people-first approach to IT adoption, we will see positive change for both organisations and wider society. Happier employees, greater productivity and a faster pace of innovation – these are the benefits of placing people at the centre of IT decisions,” he said.

However, for the time being, many employees still feel overwhelmed by the complexity and pace of digital transformation– almost one in two (47%) IT managers reported that users struggle to embrace new software.

According to Di Filippo, “data and technology cannot be transformative without humans bringing it to life and giving it purpose”.

“We want businesses to think human by investing in ‘Smarter Technology for All’. As for vendors – it’s time to think beyond what they make and consider who they make it for. If people are put first, we know the benefits and desired company outcomes will be great.”

The challenges presented by the coronavirus pandemic and resulting lockdown can also be credited with accelerating transformation plans, with digital technology enabling the overwhelmed NHS to keep providing vital services to millions of patients.

Mozilla and the Electronic Freedom Foundation (EFF) have published an open letter to Zoom that urges it to make end-to-end encryption available for all users.

The letter, addressed to Zoom CEO Eric Yuan, criticises the company’s decision to offer end-to-end encryption only to paying users. 

It has been signed by 19,000 internet users and backed by tech organisations and advocacy groups including Fight for the Future and MPower Change.

Earlier this month, the video conferencing platform announced plans to roll out stronger encryption for businesses and institutions that pay for its service. 

Zoom’s security consultant Alex Stamos suggested that stronger security measures may also be rolled out for non-profit organisations or users in need of an extra layer of protection, such as political dissidents, but added that “the current plan is paid customers plus enterprise accounts where the company knows who they are”. 

The decision has garnered criticism from many tech companies and organisations, including Mozilla and the EFF. In the open letter to Yuan, they argued that “best-in-class security should not be something that only the wealthy or businesses can afford”.

“Around the world, end-to-end encryption is already an important tool for journalists and activists that are living under repressive regimes and fighting censorship,” wrote Mozilla’s Advocacy and Engagement VP Ashley Boyd and EFF’s associate director of Research Gennie Gebhart.

Boyd and Gebhert also criticised Zoom’s recent decision to suspend three user accounts at the request of the Chinese government for hosting meetings to commemorate the 21st anniversary of the Tiananmen Square massacre.

“Tools like Zoom can be critical to help protesters organize and communicate their message widely,” they wrote. “Activists should be able to plan and conduct protest-related activities without fear that these meetings, and the information they include, may be subject to interception. 

“Unfortunately, recent actions from law enforcement – and a long history of discriminatory policing – have legitimized such fears, making end-to-end encryption all the more critical.”

The letter acknowledged Stamos’s argument that full encryption for every meeting would leave Zoom’s trust and safety team unable to tackle child sexual abuse material (CSAM), but added that “restricting end-to-end encryption to paid accounts is not the right solution”.

Organisations such as Fight for the Future, MPower Change, Daily Kos, Kairos, Media Alliance and Jewish Voice for Peace have also launched a petition targeted at the video conferencing platform, arguing that “people who can’t afford Zoom’s services are left vulnerable to cyber-criminals, stalkers, and hackers”. It has been co-signed by 42,000 internet users.

Lau Barrios, campaign manager at MPower Change, said that “end-to-end encryption has always been a racial justice issue”.

“It most directly protects Black, brown, Muslim and poor communities from the disproportionate risk of surveillance, policing, and criminalization,” she said. 

“Zoom has already misled the public once on whether or not they use end-to-end encryption. Openly defending their refusal to provide it to those not wealthy enough to pay to protect themselves and their communities is unconscionable. And it’s a direct refusal to protect activists and organizers from surveillance in this moment.”

​IBM Cloud suffered a global outage last night, heavily impacting users who rely on the company’s cloud computing services such as Kubernetes and Red Hat.

Problems started to arise at around 10:30pm BST on Tuesday when users reported unresponsive websites to DownDetector. 

The company’s own status page was impacted by the outage due to it being hosted on the IBM Cloud. Its internal server error page read: “Sorry, we’ve encountered an error on our end, and our developers are working on clearing this up. Please try reloading the page or following these links back”. 

To the frustration of many users, IBM Cloud did not immediately address the outage. In the early hours of the morning, its Twitter account issued the following statement: “IBM Cloud services are being restored following a reported outage earlier today. We are focused on restoring full services as soon as possible.”

Jay Gilmore, customer success director at MODX Cloud, detailed his experience in reply to IBM Cloud’s tweet: “Communication in a customer crisis is a must. It was extra frustrating because the status page was unavailable, it took two hours for a single tweet about the issue and Notification Center wasn’t available because IAM was down.”

At 2:54am BST, IBM Cloud announced that the entirety of their services had “now been restored”. 

However, its users were not impressed. As one of them pointed out, IBM’s own IT Infrastructure page markets its IBM Z computer with the rhetorical question: “Can you afford even one hour of downtime?”

IBM Cloud’s outage lasted around four hours. At the time of writing, it is not known what caused the outage or how many people were affected by the downtime. 

The outage came only hours after IBM decided to “sunset” its general-purpose facial recognition and analysis software suite over ethical concerns following a fortnight of Black Lives Matter protests.

Despite putting a lot of efforts into developing its AI-powered tools, the cloud giant will no longer distribute these systems for fear that it could be used for purposes that go against the company’s principles of trust and transparency. ​

​Amazon has filed a lawsuit against former Amazon Web Services (AWS) VP of product marketing Brian Hall, alleging that his new role at Google Cloud fails to comply with the terms of his confidentiality agreement.

Hall signed the contract with Amazon in June 2018, but his lawyers argued that executives at the company, including former AWS VP of worldwide marketing Ariel Kelman, led him to believe the company would not enforce its non-compete provisions. 

According to court filings, Hall slams the clause as “overbroad, unreasonable, and unenforceable”, adding that his new role at Google Cloud “will not require him to use or disclose any Amazon confidential information”.

“To Hall, that was understandable: as drafted, the clause sweeps far more broadly than necessary to protect Amazon’s legitimate business interests,” the court filings state. 

“Kelman also told Hall that he had never seen Amazon attempt to enforce the clause against a marketing employee, even though several such employees had previously departed for similar positions at Amazon’s rivals. Hall accepted his position with Amazon in reliance on those representations.”

Amazon believes that Hall’s position at Google Cloud, one of AWS’ biggest rivals, could sabotage the confidentiality of Amazon’s competitive information.

The company is planning to enforce the non-compete provisions of Hall’s contract, banning him from working in cloud product marketing for Google, or any other AWS competitor, for 18 months.

According to Amazon, which filed the lawsuit on 18 May, Hall “helped develop and knows the entire confidential Amazon cloud product roadmap for 2020-21”.

“Virtually every day, Hall worked with Amazon’s most senior cloud executives to create and execute those plans. As a result, he was entrusted with an unusually broad view into Amazon’s cloud product plans; its priorities; and its competitive strategy”, the filing reads.

The case could set a precedent for the treatment of similar non-compete provisions which, until now, most often concerned employees in the engineering sector, and not marketing leaders.

The news of the lawsuit comes days after SpaceX CEO Elon Musk blasted Amazon and its founder, Jeff Bezos, on Twitter, telling the company that “monopolies are wrong”

Dell Technologies has announced the launch of two new high-performance computing (HPC) solutions to help businesses run powerful artificial intelligence (AI) workloads in VMware environments and speed up digital transformation projects.

The new Dell EMC Ready Solutions are based on VMware Cloud Foundation and aim to help companies gain AI insights using the combination of Dell EMC systems and new features of VMware vSphere 7, including Bitfusion.

Tom Burns, senior VP of Integrated Products & Solutions at Dell Technologies, called AI a “game-changer” but added that the company’s customers are “lagging behind in adoption because they’re dealing with skills and infrastructure gaps”.

“We’re bringing together the power of Dell Technologies to help customers simplify the process of running AI workloads at scale in their familiar VMware environments,” he said.

The first Dell EMC Ready Solution is a GPU-as-a-Service (GPUaaS) designed to free up accelerator access by creating virtual graphics processing unit (GPU) pools. The system uses the latest VMware Cloud Foundation with VMware vSphere 7 support for Kubernetes and containerised applications in order to run AI workloads anywhere. The containers facilitate bringing cloud-native applications into production with the ability to move workloads as needed.

The second solution, for Virtualized HPC (vHPC), assists and economises the use of VMware environments for demanding HPC and AI applications in fields such as computational chemistry, bioinformatics and computer-aided engineering.

According to a recent study conducted by Forrester Consulting, Dell EMC Ready Solutions for vHPC is capable of delivering up to 18 times faster AI model development. It also delivers up to 20% faster hardware configuration and integration than self-installation and will provide an estimated return on investment of up to 111%.

Arthur Lewis, president of Server & Infrastructure Systems at Dell Technologies, explained in a blog post that “the Dell EMC Ready Solutions for AI: GPU-as-a-Service were designed for those who are just starting their AI journey or who already run smaller AI operations”, while “the Dell EMC Ready Solutions for vHPC were designed for those who want to advance their AI journey by virtualizing their high-performance computing workloads easily using the latest version of vSphere”.

The Dell EMC Ready Solutions for AI: GPUaaS and Dell EMC Ready Solutions for vHPC are available globally now, while the factory installation of VMware vSphere with BitFusion will only become available worldwide on Dell EMC PowerEdge servers next month.

Zoom is planning to roll out stronger encryption for businesses and institutions that pay for its service.

Zoom’s security consultant Alex Stamos, who was poached by the company in early April, has confirmed the news but added that the plan was subject to change.

According to Reuters, Stamos has not yet decided whether stronger security measures could also potentially be rolled out for non-profit organisations or users in need of an extra layer of protection, such as political dissidents.

“At the same time that Zoom is trying to improve security, they are also significantly upgrading their trust and safety,” Stamos told The New York Times in an interview published yesterday.

“The CEO is looking at different arguments. The current plan is paid customers plus enterprise accounts where the company knows who they are.”

He added that providing full encryption for every meeting would leave Zoom’s trust and safety team unable to add itself as a participant in gatherings to tackle abuse in real-time.

Zoom hired former Facebook security chief Stamos following numerous security incidents which threatened the immense popularity of the video conferencing platform, such as ‘Zoom-bombing’, which led to numerous companies and institutions banning the use of the platform.

Zoom attracted millions of users and became the most popular video conferencing platform globally. With the majority of its audience using the free version of the platform, Zoom might be trying to increase the number of its paid users and regain the trust of businesses by promising a higher level of security for its paid subscription models.

However, a similar announcement from Facebook, which plans to implement end-to-end encryption across all of its messaging systems, has garnered criticism from its shareholders.

Zoom had been previously criticised for not using end-to-end encryption despite specifically stating that it does on its website. The company finally implemented the 256-bit AES-GCM encryption standard in late April.

​Google has announced the launch of a new default anti-notification spam system which will aim to protect Chrome users from abusive notifications.

The system, known as the ‘quieter notifications UI’, has been an opt-in feature since February but will be rolled out as a default setting in July.

In a post on the Chromium blog, Google explained that the update “will only affect new notification permission requests from abusive sites”. However, the company added that it is also considering rolling out “protections for users who have already accepted notification permissions from abusive sites”.

Explaining the reasoning behind the decision, the tech giant said that abusive notification prompts are among the most frequently reported user complaints when it comes to Chrome.

“A large percentage of notification requests and notifications come from a small number of abusive sites. Protecting users from these sites improves user safety & privacy on the web, and makes for a better browsing experience,” the blog post read.

“Only a small fraction of websites will be affected by this change but we expect the impact on notification volumes will be significant for some users.”

According to Google, these notifications are often used to mislead users, but also have the potential to “phish for private information or promote malware”.

Site owners that have their domain registered with Google’s Search Console will be able to check if their site has been blocked in July, using the Search Console dashboard in the new Abusive Notifications Report section.

Google’s decision might be able to significantly improve the experience of Chrome users who struggle to focus on work. It might also lead to fewer security incidents, including cases of phishing and malware.

The announcement comes days after Google released a major update for its browser, introducing revamped security and privacy controls. The arrival of Chrome 83 came two months after Google announced that it had cancelled development of version 82 in order to “maintain stability” during the global COVID-19 pandemic.

Google has announced that it will cover working from home costs for 114,000 employees who will likely continue to do so for the rest of the year.

Sundar Pichai, CEO of Google and Alphabet, confirmed in a message on the company’s blog that every Google employee will receive an allowance of $1,000 (around £811) to cover the costs of “necessary equipment and office furniture”.

A spokesperson for the company confirmed to IT Pro that the Pichai’s announcement also applies to UK employees.

Pichai also announced that Google will begin to reopen offices on 6 July, “assuming external conditions allow”.

Staff returning to these buildings will do so on a rotating basis, with employees set to go into the office “one day every couple of weeks” to ensure occupancy remains at around 10%. Pichai assured that offices will “have rigorous health and safety measures in place to ensure social distancing and sanitization guidelines are followed”.

Pichai also revealed that Google will increase the target office capacity to 30% in September if conditions permit. However, he added that “there are a limited number of Googlers whose roles are needed back in office this calendar year”.

“If this applies to you, your manager will let you know by June 10. For everyone else, returning to the office will be voluntary through the end of the year, and we encourage you to continue to work from home if you can,” he said, following through on the company’s promise to continue allowing employees to work from home for the rest of the year.

At the same time, Facebook also announced that it would encourage employees to continue working from home until the end of 2020.

Pichai’s announcement comes weeks after an internal document revealed that Google is struggling to provide laptops and other essential equipment for its remote workers and new employees. A memo from leadership at the tech giant informed employees that hardware such as laptops and phones were in “limited supply”.

​Nvidia has forecast its 2021 second-quarter revenue above analysts’ estimates, powered by a surge in demand for data centre components amid the mass shift to remote working.

The company expects its Q2 revenue to be $3.65bn (£3bn), “plus or minus 2 percent”. According to IBES from financial market data provider Refinitiv, analysts were estimating this to be around $3.29bn (£2.70bn), as reported by Reuters.

Nvidia’s Q2 outlook takes into account the company’s $6.9bn acquisition of high-performance networking firm Mellanox, which was finalised last month. Weeks later, it was reported that Nvidia is also set to acquire networking software firm and former Mellanox collaborator Cumulus Networks, in a bid to further enhance its data centre credentials.

NVIDIA founder and CEO Jensen Huang said that the company has “had an excellent quarter”.

“The acquisition of Mellanox expands our cloud and data centre opportunity. We raised the bar for AI computing with the launch and shipment of our Ampere GPU,” he said. “And our digital GTC conference attracted a record number of developers, highlighting the accelerating adoption of NVIDIA GPU computing.”

Huang also added that Nvidia’s data centre “achieved a record and its first $1 billion quarter”, an 80% increase from the year before.

“NVIDIA is well-positioned to advance the most powerful technology forces of our time – cloud computing and AI,” he said.

Last month, the company announced that it would join the digital fight against coronavirus by providing the COVID-19 High-Performance Computing Consortium with its expertise in AI and large-scale computing optimisations.

During the course of the coronavirus pandemic, the unprecedented demand for chips, especially the ones used in data centres, has proven to make or break a tech company’s revenues.

In March, HPE reported that its year-on-year revenues for the previous quarter have declined by 8% due to difficulties in its compute business, led primarily by the continued shortage of Intel processors.

​Facebook has announced the launch of a range of new features which aim to help businesses work more effectively from home during the coronavirus lockdown.

The new features include updates to Facebook’s enterprise connectivity platform Workplace as well as the new Oculus for Business unit, which was up until now in closed beta testing.

The tech giant also announced that their Facebook Work Groups, which help coworkers connect for more lightweight tasks, have reached 20 million active monthly users across 170,000 active Work Groups.

One of the newly-launched features is Workplace Rooms, which allows users to host both planned and spontaneous video calls from their desktop, mobile or the Workplace app on Facebook’s video calling device Portal. Just like the recently launched Messenger Rooms, Workplace Rooms allows users to hold video conferences with up to 50 people at a time, regardless of whether they have the Workplace app installed or not.

The launch might mark another attempt by the company to capitalise on the demand for video conferencing as well as take on video call giant Zoom.

Workplace VP Julien Codorniou emphasised that Workplace Rooms users will not face situations similar to ‘Zoom-bombing’. Speaking to IT Pro, he said that in order to share the screen with the rest of the video conference attendees, a user needs to “have the permission of the admin” of the call.

Codorniou also said that in the case of Zoom, “a B2C usage of the product was made with a B2B product”.

“Workplace has all the security and privacy certifications that you would expect from a system of SOC2, SOC3, ISO27, or 108, Privacy Shield, and all of that. Again, we are a B2B business even if Facebook is a B2C company,” he said.

Workplace has also experienced a surge in users during the lockdown: “Two years and a half after the launch of Workplace, we now have five million paid users (…) from three million six months ago,” said Codorniou.

Facebook also issued updates to Workplace’s Live Video feature, adding a live Q&A feature as well as live captions which will translate from six languages – English, Spanish, Portuguese, French, Italian, and German – in real-time.

The tech giant also announced the general availability of Oculus for Business, an enterprise platform solution which aims to support large scale virtual reality (VR) deployments in corporate workplace environments. Oculus is currently used for employee-training purposes by Johnson&Johnson and for collaboration by Nestlé Purina.

Earlier this week, Facebook announced the launch of Shops, which allows users to browse and purchase products directly from a business’ Facebook or Instagram profile.