McKesson Corp. accomplished a multi-year, pan-IT management transformation that has enabled it to better leverage an agile, hybrid cloud model.
Gardner: It’s hard to believe it’s been a full year since we last spoke. What’s changed in the last year in how McKesson had been progressing and maturing its applications delivery capabilities?
Smith: Probably one of the things that have changed in the last year is that our performance metrics have continued to improve. We’re continuing to see a drop in the number of outages from the standardization and automation. The reliability of the systems has increased, the utilization of the systems has increased, and our system admin ratios have increased. So everything, all the key performance indicators (KPIs) are going in the right direction.