If you ever saw the classic SNL sketch in which Jimmy Fallon portrays «Nick Burns, Your Company’s Computer Guy» you’re probably familiar with the pain and humiliation he causes the end users he is tasked with supporting.
Condescending.
Impatient.
Way smarter than everyone else.
Unfortunately, this is how people used to perceive MSPs and IT solutions providers. It used to be guys like Nick were just what small-to-medium-sized business had to endure if they wanted to get their computers to work. Snide remarks and Cheeto breath aside (or maybe not), there was some truth to Fallon’s character. IT support was inefficient and arduous.
But man oh man… That is SO ’90’s.