Introducing the concept of the Service Factory as a Service (SFaaS ), a ground breaking advance over conventional solution and service delivery practices which can deliver transformation to and realization of an agile business architecture without major up-front investment.
The service factory concept has been in vogue for some time. As long ago as July 1989 the Harvard Business Review published a seminal article by Chase and Garvin titled The Service Factory[i]. They argued that «The factory of the future is not a place where computers, robots, and flexible machines do the drudge work . . . the next generation, then, will compete by bundling services with products, anticipating and responding to a truly comprehensive range of customer needs.»