Archivo de la categoría: Software as a service

banks, Financial Services, News & Analysis, Salesforce, Simon Mulcahy, Skyhigh Networks, Software as a service

Salesforce doubles down on financial services

Salesforce is doubling down on financial services firms

Salesforce is doubling down on financial services firms

Salesforce is previewing a cloud platform tailored specifically to the needs of financial services professionals. The move comes the same week research reveals the average financial services firm uses over 1,000 cloud-based applications.

The cloud platform adapts Salesforce’s popular CRM platform to the financial services sector, and includes tools that enable financial services advisors to collaborate and communicate directly with their colleagues and clients.

Salesforce also said the platform, which was designed with the help of AIG Advisor Group, Northern Trust and United Capital, will integrate with tools created by other ISVs including companies that cater to financial services specifically (Advisor Software, Informatica and Yodlee for instance).

“Today’s investors want a much different relationship with their advisors than their parents had,” said Simon Mulcahy, senior vice president and general manager of financial services, Salesforce. “They want someone who understands them and engages them on their terms. Salesforce Financial Services Cloud sets advisors free from administrative tasks and gives them the modern tools they need to supercharge their relationships.”

The platform is in preview currently, with an initial release scheduled for February 2016.

The move comes the same week research from Skyhigh Networks shows cloud services uptake in financial services firms is at an all-time high.

According to the firm, which aggregated data of 3.7m employees at banks, insurance companies, credit card companies and investment funds worldwide, the average financial services firm uses 1,004 cloud services, with cloud-based collaboration platforms looking to be the most popular type of app deployed; the average financial services employees uses 31 distinct cloud applications.

EasyJet, HSBC, Lacoste, M&A, marketing cloud, Maxymiser, News & Analysis, Oracle, Software as a service, Thomas Kurian, Tim Brown

Oracle boost marketing cloud biz with Maxymiser acquisition

Oracle is buying Maxymiser to boost its marketing capabilities

Oracle is buying Maxymiser to boost its marketing capabilities

Oracle has acquired Maxymiser, a provider of cloud-based marketing tools, for an undisclosed sum. The company said the acquisition will bolster its marketing cloud portfolio.

Founded in 2006, Maxymiser has over 400 employees and offers a range of cloud-based marketing tools that help its users improve customer experience and user retention through omnichannel analysis and marketing automation. Some of its higher profile customers include EasyJet, HSBC and French clothing retailer Lacoste.

Its offerings will be integrated into the Orcale Marketing Cloud, which is itself made up of a range of tools formerly acquired by the firm (Eloqua and Responsys for instance), following the acquisition.

“Companies are increasingly seeking innovative ways to differentiate their brands while increasing both ROI and loyalty based on optimized customer experiences,” said Thomas Kurian, president, product development, Oracle. “Together with Maxymiser, Oracle Marketing Cloud enables enterprises to stop guessing and start delivering what customers want across all digital channels and devices.”

Tim Brown, chief executive officer, Maxymiser said: “Our mission is to empower enterprises to use data science to systematically test, discover, and predict what customers want and deliver uniquely tailored experiences. We are excited to join Oracle and bring these capabilities to help extend Oracle Marketing Cloud.”

Over the years many large incumbents like Oracle and SAP as well as newer upstarts like Salesforce have moved quickly to strengthen their position in marketing automation through acquisition. In April this year NetSuite acquired Bronto Software, a provider of cloud-based marketing automation software for omnichannel commerce, in a deal worth about $200m.

Adidas Group, Caterpillar, Charles Phillips, Columbia Sportswear, ERP, GT Nexus, Infor, Levi Strauss & Co., M&A, Maersk, News & Analysis, Pfizer, Sean Feeney, Software as a service, Supply Chain Management, UPS, Vendor

Infor buys GT Nexus to strengthen manufacturing ERP cloud

Infor has acquired GT Nexus to boost its supply chain management capabilities

Infor has acquired GT Nexus to boost its supply chain management capabilities

Infor said this week it plans to acquire supply chain management cloud software vendor for $675m, a move the company expects will strengthen and broaden the capabilities of its ERP software.

GT Nexus’ cloud-based supply chain management software is particularly popular with manufacturer and retailers. The company claims to have over 25,000 customers including the likes of Adidas Group, Caterpillar, Columbia Sportswear, Levi Strauss & Co., Maersk, Pfizer, and UPS.

Infor said the acquisition would strengthen its portfolio as the retail industry continues to shift towards contract-based manufacturing, where much of the activity and commercial production takes place outside the brand owner’s operations (and ERP platform).

The company said GT Nexus and Infor CloudSuite have very similar architectures, making them relateively straightforward to integrate.

“Together, Infor and GT Nexus will provide customers with unprecedented visibility into their supply chains to manage production and monitor goods in transit and at rest,” said Charles Phillips, chief executive of Infor. “In a complex, high velocity supply chain, all partners need to know what was ordered, when it was built, where it is in transit, if the order has changed, and has it cleared customs. Specialization and speed are moving the future of manufacturing into the commerce cloud.”

Sean Feeney, chief executive of GT Nexus said: “Infor is a great home for GT Nexus, and we’re excited to join forces with a company with a strong manufacturing, retail, and supply chain pedigree.”

Enterprise IT, GE, Microsoft, News & Analysis, Nokia, Office 365, Software as a service

Microsoft signs GE in massive cloud deal

General Electric has signed up to use Microsoft's cloud software

General Electric has signed up to use Microsoft’s cloud software

Microsoft announced this week that it has signed up long-time tech partner GE to its cloud-based productivity software in a multimillion dollar deal.

The move will see GE deploy Microsoft’s cloud productivity suite Office 365 to GE’s more than 300,000 employees in 170 countries.

Jamie Miller, senior vice president and chief information officer of GE said: “As we deepen our investments in employee productivity, Microsoft’s innovative approach to collaboration made Office 365 our first choice for providing scalable productivity tools to our employees worldwide.”

GE said it will integrate a number of its line of business applications with Office 365 and deploy cloud-based email and Skype for Business calling and meetings, real-time document co-authoring, and team collaboration.

“Microsoft and GE share many values in common — openness, transparency, data-driven intelligence and innovation — all of which are driving forces behind Microsoft’s own mission to help people and organizations achieve more,” said John Case, corporate vice president of Microsoft Office. “As one of the most innovative companies in the world, GE understands what it takes to unleash the potential of its employees. We’re delighted GE has selected Office 365 as the productivity and collaboration solution to empower its global workforce.”

GE and Microsoft are longtime technology partner. The two companies have even set up a joint venture together – Caradigm, a company that develops and sells a healthcare technology platform for clinical applications and population management.

Nevertheless, the deal comes at a critical time for the company and is in some ways a validation of Microsoft’s goal of turning its business around from a number of strategic stumbles and focusing on its core strengths in software and the cloud. Earlier this month the company reported it would write off its entire Nokia acquisition and shed about 7,800 jobs in the process, mostly from its phone business.

News & Analysis, Salesforce, Software as a service, Tod Nielsen, Toopher, Verizon

Salesforce bakes security, compliance into native apps with Shield

Salesforce has launched Shield in a bid to improve confidence among highly regulated cloud adopters

Salesforce has launched Shield in a bid to improve confidence among highly regulated cloud adopters

Salesforce this week announced Salesforce Shield, a portfolio of “drag and drop” security and compliance assurance services that developers can bake into native Salesforce apps.

The Shield services include field audit trail and data integrity tracking, data encryption, archiving and event monitoring.

Salesforce said the services are already in use by some of the company’s clients in the financial services and healthcare services sectors.

“While many companies are leveraging the cloud to build apps at the speed of business, those in regulated industries have struggled to take full advantage of the cloud due to regulatory and compliance constraints,” said Tod Nielsen, executive vice president of Salesforce1 Platform, Salesforce.

“With Salesforce Shield, we are liberating these IT leaders and developers, and empowering them to quickly build the cloud apps their businesses need, with the trust Salesforce is known for.”

Salesforce said the move will help provide assurances to more heavily regulated sectors including developing applications with the Salesforce platform, particularly those that are learning more heavily on mobile platforms.

That said, mobile security has been a big focus for the firm in recent months. In April the company acquired Toopher, a Texas-based mobile authentication startup, and towards the end of last year the company joined Verizon’s dark fibre cloud interconnection service to give its customers more secure options for linking to its cloud platform.

cloud migration, Microsoft, News & Analysis, Office 365, SkyKick, Software as a service, Todd Schwartz, Vendor

Office 365 migration provider SkyKick scores $10m

SkyKick bagged $10m this week and is strengthening its capabilities beyond cloud migration

SkyKick bagged $10m this week and is strengthening its capabilities beyond cloud migration

SkyKick, a cloud migration specialist turned cloud service management provider, secured $10m in funding this week, which the company said would be used to accelerate product development and broaden its portfolio.

SkyKick specialises in migrating Microsoft productivity apps (Office 365, Exchange, etc.) and data into the cloud, and the company recently pivoted into the rest of the lifecycle by offering cloud app and permission management as well as backup and restore capabilities (which are only available in the US for now).

The $10m in funding brings the total amount secured by the firm since its founding to just over $17m, and will be used to expand sales and marketing as well as product development efforts.

“We are excited to usher in the next era for SkyKick—a global software company delivering cloud management solutions for partners,” said Todd Schwartz, SkyKick co-founder and co-chief executive.

“Cloud usage is expected to double in the next three years, and the average IT partner will soon have over 5,000 customer cloud touch points to administer, which can be incredibly complex and time-consuming for solution providers to backup and manage.”

The move to broaden its portfolio comes at a time of increasing saturation in the Office migration environment. Microsoft itself already offers a number of free cloud migration tools and there are a few others developed by third parties like SkyKick, so its ability to develop and offer strong capabilities relevant for post-deployment lifecycle needs is essential to its future growth.

call centre, Funding, Josh Stein, News & Analysis, Software as a service, Talkdesk

Talkdesk scores $15m in cloud contact centre push

Talkdesk has raised $15m to take call centre software into the cloud

Talkdesk has raised $15m to take call centre software into the cloud

Cloud-based contact centre software provider Talkdesk has secured $15m in a series A round of funding led by DFJ with participation from existing investor, Storm Ventures, which the company said would be used to fuel its international expansion.

The latest round of funding brings the total amount raised by the firm since its founding to over $33m.

Talkdesk, which was founded in 2011, said its web-based contact centre solution integrates with Zendesk, Desk.com, Salesforce, Zoho, SugarCRM and Help Scout among other cloud services.

“Today’s consumers are used to instant app-driven communications, but most cloud-based call center solutions do not provide the functionality necessary for companies to meet their rising expectations for service. As such, companies are looking for a more progressive call center technology that provides relevant real-time customer information so they can deliver an exceptionally personalized experience,” said Tiago Paiva, Founder and chief executive of Talkdesk.

“We developed Talkdesk to address the needs of this $20B market1. We accomplished this by making it simple for companies to deploy a robust cloud-based call center software solution that provides contextual information about their customers, without the complexity or high cost associated with implementation,” Paiva said.

Call centres are becoming increasingly dispersed and as a result the software they use needs to be more nimble, slimmed down and flexible to deploy than when these were operating as large, centralised departments. The trend has contributed to the rise of a wide range of cloud-based contact centre solutions delivering omni-channel support.

Talkdesk said it’s one of the companies capitalising on this rise, and at more than 70 employees said it has experienced 1,000 per cent year on year revenue growth since its founding.

“This is the classic cloud-software eats the world storyline that we have seen before,” said Josh Stein, partner at DFJ. “We are seeing a massive evolution in the call center technology space that, until now, has been dominated by antiquated solutions.”

Brendan Hannigan, IBM, managed security service, News & Analysis, Software as a service

IBM claims strong traction with cybersecurity cloud network

IBM says its recently announced cybersecurity cloud service is gaining traction

IBM says its recently announced cybersecurity cloud service is gaining traction

IBM said over 1,000 organisations have now joined its recently announced cloud-based cybersecurity service, dubbed X-Force Exchange.

The service includes hundreds of terabytes of raw aggregated threat intelligence data and those that sign up to the service can upload their own data, so the more people join the more robust the service gets.

The initial data dump is based on over 25 billion web pages and images collected from a network of over 270 million endpoints, and includes data from over 15 billion monitored security events daily. But the company said participants have created more than 300 new collections of threat data since its launch.

“Cybercrime has become the equivalent of a pandemic — no company or country can battle it alone,” said Brendan Hannigan, general manager, IBM Security.

“We have to take a collective and collaborative approach across the public and private sectors to defend against cybercrime. Sharing and innovating around threat data is central to battling highly organized cybercriminals; the industry can no longer afford to keep this critical resource locked up in proprietary databases. With X-Force Exchange, IBM has opened access to our extensive threat data to advance collaboration and help public and private enterprises safeguard themselves,” Hannigan said.

Security isn’t a new area for IBM but offering real-time cyberthreat detection is, a move that has also put it in direct competition with a wide range of managed security service providers that have been playing in this space for years. Nevertheless, the company has a lot of clients so there’s a huge opportunity for the firm to harvest all of that data – particularly as it creates new partnerships with networking incumbents (like Cisco with VersaStack).

451 Research, Citrix, enterprise mobility management, Jesse Lipson, Mobile, News & Analysis, Scott Ottaway, Software as a service, Vendor

Citrix pitches Workspace Cloud for hybrid cloud service delivery

Citrix is aiming its solutions at hybrid cloud users

Citrix is aiming its solutions at hybrid cloud users

Citrix has unveiled Workspace Cloud, a set of cloud-based tools aimed at bridging the application deployment and management gap between on-premise and cloud infrastructure.

The solution, based on XenApp, XenMobile and XenDesktop technology, is basically an integrated and consolidated set of existing Citrix tools used to stream virtual apps to and manage mobile devices, and share content across devices and services – whether that data is located on-premise or in a cloud platform.

The company is pitching it as a “new control pane” for data across any device, and any infrastructure.

“Citrix Workspace Cloud is the future of on-demand IT. People want access to all their apps and data, and this no longer equates to a desktop. Citrix has created the fastest and easiest way to deploy new resources, simplified infrastructure management, and provided freedom of choice in selecting the right hosting and delivery model,” said Jesse Lipson, vice president and general manager, cloud services at Citrix.

Scott Ottaway, vice president at 451 Research said Citrix’s move to consolidate and integrate it offerings comes at a time when enterprises are struggling to bridge this gap between securing and managing content between a combination of on-premise and cloud platforms.

“When it comes to end-user computing, Enterprise IT is at a cross-roads with multiple challenges around device management complexity, data and application security, and requirements to deliver consumer-like, consistent experiences across any device,” Ottaway said.

“And IT leaders have more pressure than ever to achieve rapid time to market with new IT services, especially new mobile applications,” he said, adding that ensuring infrastructure agnosticism and reducing vendor lock-in will be essential for solutions vendors like Citrix moving forward.

Accounting, News & Analysis, Sage, Salesforce, Software as a service, Stephen Kelly

Sage, Salesforce partner to offer cloud-based SME accounting solutions

Sage has developed a cloud-based offering for SMEs on the Salesforce platform

Sage has developed a cloud-based offering for SMEs on the Salesforce platform

Accounting software incumbent Sage has partnered with Salesforce to develop  business software based on the Salesforce’s cloud platform.

The two companies jointly developed Sage Life, which is being pitched as a set of cloud-based, mobile-enabled payroll and accounting tools for small businesses based on the Salesforce1 platform.

“Together with Salesforce, Sage is shaping the future of small business. Small business software no longer has to represent different systems or layers of complexity – it’ll be simple, collaborative, and real time,” Stephen Kelly, chief executive of Sage.

“With Sage Life, we are delivering social, mobile, cloud-based innovation, powered by real-time accounting. Now running a small business can be as easy as updating your Facebook status,” Kelly said.

The company said the software will help give small businesses a consolidated view of their customers, something often difficult to achieve given a fragmented technology landscape (SMEs don’t typically have the cash to spend on strong systems integration).

The move is a positive sign for Salesforce, which has attracted a wide range of new and legacy ISVs to its platform; Sage is quite popular in the UK (where it is based) and while it has its own cloud service in Sage One, developing a Salesforce-based alternative to its legacy solutions could broaden its reach.

The partnership comes as rumours surrounding Salesforce’s potential acquisition continue to swell. Salesforce has repeatedly declined rumours that it is working with financial advisors and fielding acquisition inquiries, with many betting that Microsoft may be one of the suitors in the running.