Many shared hosting customers are not professional web designers. These customers need the most basic administrative functions and should not, if possible, be asked to use multiple tools to manage their services. At the same time, web designers as well as more sophisticated users, need the administrative power of panels to get their work done.
Q&A with Joe Alagna, VP of Channel Development at 101domain.com
101domain.com was one of the first registrars to launch a scaled implementation of server nodes using Parallels Plesk Automation. The platform allows web hosting providers to manage tasks asynchronously, including provisioning and infrastructure updates, adding hosting accounts, and managing multiple servers from a single access point. It is also designed to be more secure and to limit vulnerability to attack by isolating production workloads.
The project was managed by 101domain.com’s Hosting Services Manager, Rodolfo Elias. We wanted to learn about his experience and tracked him down for some Q & A.
Q. Now that you’ve had a chance to work with Parallels Plesk Automation what are your overall impressions?
A. The product gives us the ability to separate services, making it a lot more efficient for us to balance accounts and provision servers as necessary. The centralized management of accounts and resellers allows us to track usage more efficiently.
Q. As an early adopter, what advice would you give someone getting started on Parallels Plesk Automation to help them do it better?
A. We took advantage of every one of the features the product offers. Our integration was a bit complex. I’d suggest that they acquaint themselves with the documentation ahead of time so they can understand better how to provision and manage the software within the platform. Use the resources that Parallels Plesk Panel provides and work closely with their team. They’ve been very supportive to us.
Q. What are some of the benefits that the platform offers to clients?
A. The client interface is exactly the same as our previous Parallels Plesk Panel interface (Parallels Plesk Panel 11). This was a big advantage because those clients didn’t see any difference at all. We also consolidated all of our clients who used previous versions of Parallels Plesk Panel (versions 8 – 10) so now our entire customer base is on a single platform as we move forward. Future upgrades will be much easier because everything is centralized.
Q. But what about other clients? Will they see any other benefits to this?
A. Surely. With the separation of services, there will be less of a load on each server. Their websites will respond quicker. That’s the biggest benefit. The platform is more secure because one service doesn’t affect another. Apache, email, MySQL and web services are all independent. We can monitor the servers better and separate the impact of each service on a server. That makes our client’s websites and email hosting more reliable.
Now our clients can host all of their domains without worrying about overages. They get centralized management of all domains in one place. They also get unlimited email boxes at a very low price. We’re really proud our revamped hosting services platform and we think it’s a great value for our clients.
Q. What about resellers? Are there any important benefits for them?
A. Yes, a lot. Our new hosting reseller program will allow us to provide resellers with a branded solution for their hosting ventures. We’re still working on that piece but it will be coming out soon. It’s going to be really nice.