Archivo de la categoría: Interviews

Make your Sunday League team as ‘smart’ as Borussia Dortmund with IoT

IoT can help make your football team smarter

IoT can help make your football team smarter

How, exactly, is IoT changing competitive sports? And how might you, reader, go about making your own modest Sunday League team as ‘smart’ as the likes of AC Milian, Borussia Dortmund and Brazil?

We asked Catapult, a world leader in the field and responsible for connecting all three (as well as Premier League clubs including Tottenham, West Brom, Newcastle, West Ham and Norwich) exactly how the average sporting Joe could go about it. Here’s what the big teams are increasingly doing, in five easy steps.

Link-up play

The technology itself consists of a small wearable device that sits (a little cyborg-y) at the top of the spine under the uniform, measuring every aspect of an athlete’s movement using GPS antenna and motion sensors. The measurements include acceleration, deceleration, change of direction and strength – as well as more basic things like speed, distance and heart rate.

Someone’s going to have to take a bit of time off work though! You’ll be looking at a one- or two-day installation on-site with the team, where a sports scientist would set you up with the software.

Nominate a number cruncher

All the raw data you’ll collect is then put through algorithms that provide position-specific and sport-specific data output to a laptop. Many of Catapult’s Premier League and NFL clients hire someone specifically to analyse the massed data.  Any of your team-mates work in IT or accountancy?

Tackle number crunching

Now you’ve selected your data analyst, you’ll want to start them out on the more simple metrics. Everyone understands distance, for instance (probably the easiest way to understand how hard an athlete has worked). From there you can look at speed. Combine the two and you’ll have a fuller picture of how much of a shift Dean and Dave have really put in (hangovers notwithstanding).

Beyond this, you can start looking at how quickly you and your team mates accelerate (not very, probably), and  the effect of deceleration on your intensity afterward. Deceleration is usually the most harmful to tissue injuries.

Higher still up the spectrum of metrics, you can encounter a patented algorithm called inertial movement analysis, used to capture ‘micro-movements’ and the like.

Pay up!

Don’t worry, you won’t have to actually buy all the gear (which could well mean your entire team re-mortgaging its homes): most of Catapult’s clients rent the devices…

However, you’ll still be looking at about £100 per unit/player per month, a fairly hefty additional outlay.

Surge up your Sunday League!

However, if you are all sufficiently well-heeled (not to mention obsessively competitive) to make that kind of investment, the benefits could be significant.

Florida State Football’s Jimbo Fisher recently credited the technology with reducing injuries 88 per cent. It’s one of number of similarly impressive success stories: reducing injuries is Catapult’s biggest selling point, meaning player shortages and hastily arranged stand-ins could be a thing of the past.

Of course if the costs sound a bit too steep, don’t worry: although the timescale is up in the air, Catapult is ultimately planning to head down the consumer route.

The day could yet come, in the not too distant future, when every team is smart!

How will the Wearables market will continue to change and evolve? Jim Harper (Director of Sales and Business Development, Bittium) will be leading a discussion on this very topic at this year’s Internet of Things World Europe (Maritim Pro Arte, Berlin 6th – 7th October 2015)

A tale of two ITs

Werner Knoblich,  head of strategy at Red Hat in Europe, Middle East, and Africa (EMEA)

Werner Knoblich, senior vp and gm of Red Hat in EMEA

Gartner calls it ‘bimodal IT’; Ovum calls it ‘multimodal IT’; IDC calls it the ‘third platform’. Whatever you choose to call it, they are all euphemisms for the same evolutions in IT: a shift towards deploying more user-centric, mobile-friendly software and services that more scalable, flexible and easily integrated than the previous generation of IT services. And while the cloud has evolved as an essential delivery mechanism for the next generation of services, it’s also prompting big changes in IT says Werner Knoblich, senior vice president and general manager of Red Hat in EMEA.

“The challenge with cloud isn’t really a technology one,” Knoblich explains, “but the requirements of how IT needs to change in order to support these technologies and services. All of the goals, key metrics, ways of doing business with vendors and service providers have changed.”

Most of what Knoblich is saying may resonate with any large organisation managing a large legacy estate that wants to adopt more mobile and cloud services; the ‘two ITs can be quite jarring.

The chief goal used to be reliability; now it’s agility. In the traditional world of IT the focus was on price for performance; now it’s about customer experience. In traditional IT the most common approach to development was the classic ‘waterfall’ approach – requirements, design, implementation, verification, maintenance; now it’s all about agile and continuous delivery.

Most assets requiring management were once physical; now they’re all virtualised machines and microservices. The applications being adopted today aren’t monolithic beasts as they were traditionally, but modular, cloud-native apps running in Linux containers or platforms like OpenStack (or both).

Not just the suppliers – but also the way they are sourced – has changed. In the traditional world long-term, large-scale multifaceted deals were the norm; now, there are lots of young, small suppliers, contracted in short terms or on a pay-as-you-go basis.

“You really need a different kind of IT, and people who are very good in the traditional mode aren’t necessarily the ones that will be good in this new hybrid world,” he says. “It’s not just hybrid cloud but hybrid IT.”

The challenges are cultural, organisational, and technical. According to the 2015 BCN Annual Industry Survey, which petitioned over 700 senior IT decision makers, over 67 per cent of enterprises plan to implement multiple cloud services over the next 18 months, but close to 70 per cent were worried about how those services would integrate with other cloud services and 90 per cent were concerned about how they will integrate those cloud services with their legacy or on-premise services.

That said, open source technologies that also make use of open standards play a massive role in ensuring cloud-to-cloud and cloud-to-legacy integrations are achievable and, where possible, seamless – one of the main reasons why Linux containers are gaining so much traction and mind share today (workload portability). And open source technology is something Red Hat knows a thing or two about.

Beyond its long history in server and desktop OSs (Red Hat Enterprise Linux) and middleware (JBoss) the company is a big sponsor and early backer of Open Stack, increasingly popular cloud building software built on a Linux foundation. It helped create an open source platform as a service, OpenShift. The company is also working on Atomic Host, an open source container-based hosting mechanism for a slimmed down version of RHEL with support for other open source container technologies including Kubernetes and Docker, the darlings of the container community.

“Our legacy in open source is extremely important and even more important in cloud than the traditional IT world,” Knoblich says.

“All of the innovation happening today in cloud is open source – think of Docker, OpenStack, Cloud Foundry, Kubernetes, and you can’t really think of one pure proprietary offering that can match these in terms of the pace of innovation and the rate at which new features are being added,” he explains.

But many companies, mostly the large supertankers, don’t yet see themselves as ready to embrace these new technologies and platforms – not just because they don’t have the type or volume of workloads to migrate, because they require a huge cultural and organisational shift. And cultural as well as organisational shifts are typically rife with political struggles, resentment, and budgetary wrestling.

“You can’t just install OpenStack or Dockerise your applications and ‘boom’, you’re ready for cloud – it just doesn’t work that way. Many of the companies that are successfully embracing these platforms and digitising their organisations set up a second IT department that operates in parallel to the traditional one, and can only seed out the processes and practices – and technologies – they’ve embraced when critical mass is reached. Unless that happens, they risk getting stuck back in the traditional IT mentality.”

An effective open hybrid approach ultimately means not only embracing the open source solutions and technologies, but recognising that some large, monolithic applications – say, Cobol-based mainframe apps – won’t make it into this new world; neither will the processes needed to maintain those systems.

“For some industries, like insurance for instance, there isn’t a recognised need to ditch those systems and processes. But for others, particularly those being heavily disrupted, that’s not the case. Look at Volkswagen. They don’t just see Mercedes, BMW and Tesla as competitors – they see Google and Apple as competitors too because the car becomes a technology platform for services.”

“No industry is secure from disruption, particularly from players that scarcely existed a few years ago, which is why IT will be multi-modal for many, many years to come,” he concludes.

This interview was developed in partnership with Red Hat

Jennifer Kent of Parks Associates on IoT and healthcare

BCN spoke to Jennifer Kent, Director of Research Quality and Product Development at Parks Associates, on the anticipated impact IoT will have on healthcare.

BCN: Can you give us a sense of how big an impact the Internet of Things could have on health in the coming years?

Jennifer KentJennifer Kent: Because the healthcare space has been slow to digitize records and processes, the IoT stands to disrupt healthcare to an even greater extent than will be experienced in other industries. Health systems are just now getting to a point where medical record digitization and electronic communication are resulting in organizational efficiencies.

The wave of new data that will result from the mass connection of medical and consumer health devices to the Internet, as part of the IoT, will give care providers real insight for the first time into patients’ behaviour outside of the office. Parks Associates estimates that the average consumer spends less than 1% of their time interacting with health care providers in care facilities. The rest of consumers’ lives are lived at home and on-the-go, engaging with their families, cooking and eating food, consuming entertainment, exercising, and managing their work lives – all of which impact their health status. The IoT can help care providers bridge the gap with their patients, and can potentially provide insight into the sources of motivation and types of care plans that are most effective for specific individuals.

 

Do you see IoT healthcare as an essentially self-enclosed ecosystem, or one that will touch consumer IoT?

IoT healthcare will absolutely touch consumer IoT, at least in healthcare markets where consumers have some responsibility for healthcare costs, or in markets that tie provider payments to patients’ actual health outcomes. In either scenario, the consumer is motivated to take a greater interest in their own self-care, driving up connected health device and application use. While user-generated data from consumer IoT devices will be less clinically accurate or reliable, this great flood of data still has the potential to result in better outcomes, and health industry players will have an interest in integrating that data with data produced via IoT healthcare sources.

 

Medical data is very well protected – and quite rightly – but how big a challenge is this to the development of effective medical IoT, which after all depends on the ability to effectively share information?

All healthcare markets must have clear regulations that govern health data protection, so that all players can ensure that their IoT programs are in compliance with those regulations. Care providers’ liability concerns, along with the investments in infrastructure that are necessary to protect such data, have created the opportunity for vendors to create solutions that take on the burden of regulatory compliance for their clients. Furthermore, application and device developers on the consumer IoT side that border very closely the medical IoT vertical can seek regulatory approval –even if not required – as a means of attaining premium brand status from consumers and differentiation from the may untested consumer-facing applications on market.

Finally, consumers can be motivated to permit their medical data be shared, for the right incentive. Parks Associates data show that no less than 40% of medical device users in the U.S. would share the data from their devices in order to identify and resolve device problems. About a third of medical devices users in the US would share data from their devices for a discount on health insurance premiums. Effective incentives will vary, depending on each market’s healthcare system, but care providers, device manufacturers, app developers, and others who come into contact with medical device data should investigate whether potential obstacles related to data protection could be circumvented by incentivizing device end-users to permit data sharing.

 

You’re going to be at Internet of Things World Europe (5 – 7 October 2015 Maritim proArte, Berlin). What are you looking forward to discussing there and learning about?

While connected devices have been around for decades, the concept of the Internet of Things – in which connected devices communicate in a meaningful way across silos – is at a very early and formative stage. Industry executives can learn much from their peers and from visionary thinkers at this stage, before winners and losers have been decided, business plans hardened, and innovation slowed. The conversations among attendees at events like Internet of Things World Europe can shape the future and practical implementation of the IoT. I look forward to learning how industry leaders are applying lessons learned from early initiatives across markets and solution types.

Enabling smart cities with IoT

The Internet of Things will help make cities smarter

The Internet of Things will help make cities smarter

The population of London swells by an additional 10,000 a month, a tendency replicated in cities across the world. To an extent such growth reflects the planet’s burgeoning wider population, and there is even an interesting argument that cities are an efficient way of providing large numbers with their necessary resources. What we know as the ‘smart city’ may well prove to be the necessary means to manage this latest shift at scale.

Justin Anderson is sympathetic to this assessment. As the chairman of Flexeye, vice chair of techUK’s Internet of Things Council, and a leader of government-funded tech consortium Hypercat and London regeneration project Old Oak Common, he is uniquely positioned to comment on the technological development of our urban spaces.

“We are in an early stage of this next period of the evolution of the way that cities are designed and managed,” he says. “The funny thing about ‘smart’ of course, is that if you look back 5000 years, and someone suggested running water would be a good idea, that would be pretty smart at the time. ‘Smart’ is something that’s always just over the horizon, and we’re just going through another phase of what’s just over the horizon.”

There’s some irony in the fact that Anderson finds himself so profoundly involved in laying the foundations for smarter cities, since architects have been in his family for 400 years, and he intended to go in that direction himself before falling into the study of mathematics – which then led to a career in technology.

“There are lots of similarities between the two,” he says. “Stitching lots of complex things together and being able to visualise how the whole thing might be before it exists. And of course the smart city is a world comprised of both the physical and virtual aspects of infrastructure, both of which need to be tied together to be able to manage cities in a more efficient way.”

Like many of the great urban developments, the smart city is mostly going to be something invisible, something we quickly take for granted.

“We’re not necessarily all going to be directly feeling the might of processing power all around us. I think we’ll see a lot of investment on the industrial level coming into the city that’s going to be invisible to the citizen, but ultimately they will benefit because it’s a bit more friction taken out of their world. It’ll be a gradual evolution of things just working better – and that will have a knock on effect of not having to queue for so long, and life just being a little bit easier.”

There are, however, other ways connectivity could change urban life in the coming years: by reversing the process of urban alienation, and allowing online communities to come together and effect real world change.

“If you can engage citizens in part of that process as a way that they live, and make sure that they feel fully accountable for what the city might be, then there’s also a lot of additional satisfaction that could come from being a part of that city, rather than just a pawn in a larger environment where you really have no say and just have to do what you’ve got to do. Look at something like air quality – to be able to start to get that united force and be able to then put more pressure upon the city authorities to do something about it. Local planning policy is absolutely core in all of this.”

Anderson sees technology as an operative part of the trend towards devolution, with cities and their citizens gaining more and more control of their destiny. “If you build that sort of nuclear community around issues rather than just around streets or neighbourhoods, you get new levels of engagement.” For such changes to be effected, however, there is plenty that still needs doing on the technical level – a message Anderson will bringing to Internet of Things World Europe event in Berlin this October.

“I think the most important thing right now is that technology companies come together to agree on a common urban platform that is interoperable, allowing for different components to be used appropriately, and that we don’t find ourselves locked into large systems that mean cities can’t evolve in a flexible and fluid way in the future. We have to have that flexibility designed into this next stage of evolution that comes frMakom interoperability. My drive is to make sure everyone is a believer in interoperability.”

Lighting and the Internet of Things

Philips is experimenting with using connected lights to for everything from keeping us abreast of important messages to making video games more interactive and impactful on our senses

Philips is experimenting with using connected lights to for everything from keeping us abreast of important messages to making video games more interactive and impactful on our senses

When was the last time you thought about your lights? Whether you are outside or in, you will probably see 4, 5 or more sources of artificial light within view. There is an estimated 50 billion individual light points in the world today – seven or so per person; of all technology, the light bulb is arguably the most ubiquitous.

It is perhaps because of this ubiquity that light has all but disappeared from our conscious minds. We utilise it with minimal thought, though sometimes its complexities are impossible to ignore. If we were preparing a romantic dinner, for instance, we would tailor the lighting accordingly. We do this because lighting doesn’t merely reflect mood, but dictates it, something connectivity is increasingly enabling us to take advantage of.

“We’ve evolved for the last however many millions of years to expect light from the sun,” says George Yianni, head of technology at Philips Lighting Home Systems. “If there’s a bright, cool white light at midday from the sun, our brain is hardwired to be awake and alert. If there is a very warm dim light such as you get around sunset, our brain is hardwired to start winding down and relaxing.”

Yianni is a technological evangelist. In a very literal way he has seen the light, and he wants to harness this physiological sensitivity to light (among other responses) to help us to relax, to deal with jet lag, to concentrate better and much more. Due to the degree to which we take lighting for granted, however, it’s an area that poses obvious challenges to innovators:  “As a consumer, the only time you think about a light bulb inside your house is when one breaks and you have to try to find one that fits in the same socket and gives the same light output. But actually it is amazing how light can transform how a space looks, how you feel in a space.”

One of the first projects Yianni was involved in was the use of tunable white light in some German schools, giving teachers the ability to modify the lighting by changing the colour temperature, to calm students down, help them wake up, or enhance concentration (Yanni says their test scores improved significantly as a result). It was after working on a succession of such projects – including outdoor street lighting, office lighting, football stadiums, and more – that he accepted the challenge of introducing these kinds of effects and improvements into the home in the form of Philips Hue connected lighting for the home. “I wanted to make this kind of lighting accessible, understandable and impactful for normal people. I wanted people to think about lighting more than just when it’s broken.”

Some of the results and available use cases will be familiar to anyone with an eye open to contemporary commercial IoT. Lighting that knows when you’ve come home, for example, and can ensure that you don’t step into a dark, inhospitable house after a trip or long day at work. By the same token, remotely controllable or programmable lighting that can give people added peace of mind when they’re away – by making it look like they’re not.

Familiar as this latter use case might be, it also points towards another intriguing capacity of lighting. Usually, we turn lighting on and off according to whether we need it: but a house burglar may translate this as whether we are at home or out. Far from being oblivious to lighting, lighting speaks volumes to would-be burglars.

The potential of lighting to communicate in other, less nefarious contexts is something Phillips is encouraging its customers to exploit.

“We’re enabling people to use Philips Hue lights inside their homes and by extension the homes themselves to communicate simple notifications,” says Yianni. “So, in the morning, if the Philips Hue light in your porch is blue you know it’s going to rain that day, if it’s yellow you know it’s not so you can plan whether to bring a umbrella or not. Other customers are using Philips Hue lights to notify them about important email messages. There’s a wide range of way where people are actually using connected lighting in their homes to keep them informed in a less distracting way than an alarm or a buzzer.”

Another popular use case for smarter lighting concerns home entertainment. Whether we’re watching movies or TV, playing video games, or listening to music, Philips Hue is unique in that it can greatly enhance the experience through more than 300 third-party apps. Philips Hue launched the first video game, movies and TV shows with ‘scripted’ lighting programmed by the content creators to sync with their lights delivering a more immersive experience in the home. Yianni provides some examples: “As your health is dropping down in the video game Chariot, the Philips Hue lights turn red in your lounge. As a protagonist enters a dark cave in a movie, the Philips Hue lights will dim down.”

“For the last hundred years, people have been used to expecting nothing more on and off from a light bulb,” says Yianni. “We are changing that.”

In September Yianni will be appearing at Internet of Things World Europe in Berlin, where he’ll be using lighting to really illuminate the potential for IoT to revolutionise some of the most fundamental and taken-for-granted details of our day-to-day lives, as well as the central importance of communicating this to consumers. 

IoT security and the world of US medicine

IoT in healthcare faces its fair share of challenges

IoT in healthcare faces its fair share of challenges

Internet of Things security is anything but a homogenous concept. It is, rather, extremely dependent on the type of products being developed and – in many cases – the sort of regulatory restrictions they are subject to.

Of all the sectors where IoT is proliferating, however, it is arguably medical that is the most fraught. In medical IT, developers have to operate in a minefield of intense regulation, life and death safety issues, and an unusually high (and of course very much unwelcome) degree of scrutiny from hackers.

The hacking of medical data is a popular criminal enterprise, particularly in the US, where just last week UCLA Health hospitals say hackers may have accessed personal information and medical records of as many as 4.5 million patients.

However, while no-one would be overjoyed at the thought of something as intimate as their medical records falling into the hands of digital crooks, it is arguably the patient who has the least to worry about here. The main targets of medical data theft are US insurance companies and the institutions that administer Medicare. In the US, patients usually collect medication and leave it to pharmacists to bill the insurance companies.

A single refill for five months’ medication can easily add up to a few thousand dollars, so the rewards for effective fraud – with hackers posing as pharmacists – are large. Insurance companies, of course, foot the bill, while for those impersonated the results can cost time, stress, and in worst case scenarios a potentially dangerous delay in securing their medication.

It’s just one example of why security around medical data – medical IoT’s bread and butter – has to be so tight.

Someone extremely familiar with the territory is Sridhar Iyengar, one of the founders of AgaMatrix. At AgaMatrix, Iyengar  helped develop the first iPhone –connected medical device, a glucose monitor called iBGStar, then a revolutionary innovation for diabetes sufferers.

Nowadays Iyengar’s focus is on Misfit, a wearables company focussing on fitness rather than illness, but he is still deeply involved with issues surrounding IoT, health, and security. In September, he will attend Internet of Things Security conference in Boston as a keynote speaker, where he will draw on his expertise in diabetes to illustrate the wider challenges confronted by developers in the realm of medical IoT.

“The Holy Grail in this world of diabetes is what they call an artificial pancreas,” he says, “meaning that, if you can sense how much glucose is in your blood, you can pump in the right amount of insulin to automatically regulate it. Nobody has made a commercial version of that. Partly because the folks who make a glucose sensor are different to the folks that make the pumps and it has been  difficult for the two to cooperate due to trade secrets and the complexities of sharing the liability of devices from different manufacturers that must work in unison. The patients are left to suffer.”

In one famous incident, this frustrating discontinuity was first overcome by a “citizen scientist,” a father who hacked his diabetic child’s separate devices and was able to link the two together. While this was never marketed, it signalled that the race for a commercially viable artificial pancreas was very much on. However, while no-one would resent such intrepid ingenuity on the part of the “citizen scientist,” Iyengar points out that it is also demonstrates the devices in question were very much hackable.

“If somebody hacks into an insulin pump you could kill someone,” he says. “They overdose, they go into a coma, they die. None of these insulin pump manufacturers are going to open source anything: they can’t, because of the deadly consequences of someone hacking it.”

Ultimately, it will prove an interesting challenge to future regulators to establish precisely where to draw the line on issue such as this. Still, the capacity for others to easily take control of (for instance) a connected pacemaker is bound to generate a degree of concern.

Many of these issues are complicated by existing regulations. The US Health Insurance Portability and Accountability Act (HIPAA) requirements state that medical data can only be shared after it has been completely anonymised, which presents something of a paradox to medical IoT, and frequently requires complex architectures and dual databases, with pointers enabling healthcare professionals to blend the two together and actually make sense of them.

Issues like this mean developers can’t rely on industry standard architectures.

“You can’t rely on this network immune system that exists in the consumer software space where many different parties are vigilant in monitoring breaches and bugs because multiple vendors’ code is used by a product,” says Sridhar, picking an apt metaphor. “If you want to develop security related features you kind of have to do it yourself.”  In turn this means that, if there are breaches, you have to address them yourself. “It raises this interesting dilemma,” he says. “On the one hand the way that software’s written in the medical field, it’s supposed to be more safe. But in some situations it may backfire and the entire industry suffers.”

Hybrid cloud issues are cultural first, technical second – Ovum

CIOs are still struggling with their hybrid cloud strategies

CIOs are still struggling with their hybrid cloud strategies

This week has seen a number of hybrid cloud deals which would suggest the industry is making significant progress delivering the platforms, services and tools necessary to make hybrid cloud practical. But if anything they also serve as a reminder that IT will forever be multimodal which creates challenges that begin with people, not technology, explains Ovum’s principle analyst of infrastructure solutions Roy Illsley.

There has been no shortage of hybrid cloud deals this week.

Rackspace and Microsoft announced a deal that would see the hosting and cloud provider expand its Fanatical Support to Microsoft Azure-based hybrid cloud platforms.

Google both announced it would support Windows technologies on its cloud platform, and that it would formally sponsor the OpenStack foundation – a move aimed at supporting container portability between multiple cloud platforms.

HP announced it would expand its cloud partner programme to include CenturyLink, which runs much of its cloud platform on HP technology, in a move aimed at bolstering HP’s hybrid cloud business and CenturyLink’s customer reach.

But one of the more interesting hybrid cloud stories this week came from the enterprise side of the industry. Copper and gold producer Freeport-McMoRan announced it is embarking on a massive overhaul of its IT systems. In a bid to become more agile the firm said it would deploy its entire application estate on a combination of private and public cloud platforms – though, and somewhat ironically, the company said the entire project would wrap up in five years (which, being pragmatic about IT overhauls, could mean far later).

“The biggest challenge with hybrid cloud isn’t the technology per se – okay, so you need to be able to have one version of the truth, one place where you can manage most the platforms and applications, one place where to the best of your abilities you can orchestrate resources, and so forth,” Illsley explains.

Of course you need all of those things, he says. There will be some systems that won’t fit into that technology model, that will likely be left out (i.e. mainframes). But there are tools out there to fit current hybrid use cases.

“When most organisations ‘do’ hybrid cloud, they tend to choose where their workloads will sit depending on their performance needs, scaling needs, cost and application architecture – and then the workloads sit there, with very little live migration of VMs or containers. Managing them while they sit there isn’t the major pain point. It’s about the business processes; it’s the organisational and cultural shifts in the IT department that are required in order to manage IT in a multimodal world.”

“What’s happening in hybrid cloud isn’t terribly different from what’s happening with DevOps. You have developers and you have operations, and sandwiching them together in one unit doesn’t change the fact that they look at the world – and the day-to-day issues they need to manage or solve – in their own developer or operations-centric ways. In effect they’re still siloed.”

The way IT is financed can also create headaches for CIOs intent on delivering a hybrid cloud strategy. Typically IT is funded in an ‘everyone pitches into the pot’ sort of way, but one of the things that led to the rise of cloud in the first place is line of businesses allocating their own budgets and going out to procure their own services.

“This can cause both a systems challenge – shadow IT and the security, visibility and management issues that come with that – and a cultural challenge, one where LOB heads see little need to fund a central organisation that is deemed too slow or inflexible to respond to customer needs. So as a result, the central pot doesn’t grow.”

While vendors continue to ease hybrid cloud headaches on the technology front with resource and financial (i.e. chargeback) management tools, app stores or catalogues, and standardised platforms that bridge the on-prem and public cloud divide, it’s less likely the cultural challenges associated with hybrid cloud will find any straightforward solutions in the short term.

“It will be like this for the next ten or fifteen years at least. And the way CIOs work with the rest of the business as well as the IT department will define how successful that hybrid strategy will be, and if you don’t do this well then whatever technologies you put in place will be totally redundant,” Illsley says.

Exclusive: How Virgin Active is getting fit with the Internet of Things

Virgin want to use IoT to make its service more holistic and improve customer retention

Virgin want to use IoT to make its service more holistic and improve customer retention

Virgin Active is embarking on an ambitious redesign of its facilities that uses the Internet of Things to improve the service it offers to customers and reduce subscriber attrition rates, explains Andy Caddy, chief information officer of Virgin Active.

“Five years ago you didn’t really need to be very sophisticated as a health club operator in terms of your IT and digital capability,” Caddy says. “But now I would argue that things have changed dramatically – and you have to be very smart about how you manage your relationship with customers.”

The health club sector is one of the most unique subscription-based businesses around, in part because the typical attrition rate is around 50 per cent – meaning by the end of the year the club has lost half of the members it started out with, and needs to gain new subscribers by at least as much in order to grow on aggregate. That’s quite a challenge to tackle.

Much of how Virgin Active intends to address this is through more clever use of data, and to use cloud-based software and IoT sensors to help better understand what its customers are doing inside and beyond the gym. The company’s vision involves creating once consolidated view of the customer, collating information stored on customers’ smartphones with health data generated from wearable sensors and gym machines being used by those customers.

The company is already in the process of trialling this vision with a new fitness club at Cannon Street, London, which opens later this month. Originally announced last year, the club, which Caddy says is to be Virgin Active’s flagship technology club, uses RFID chip-embedded membership wrist bands that can be used to do everything from entering the gym and logging cardiovascular data from the machines they use to buying drinks at the café, renting towels and accessing lockers.

“Now we start to see what people are doing in the clubs, which gives us a richer set of data to work with, and it starts to generate insights that are more relevant and engaging and perhaps also feeds our CRM and product marketing,” he says. “Over the next few months we’ll be able to compare this data with what we see at other clubs to find out a few important things – are we becoming more or less relevant to customers? Is customer retention improving?”

Combine that with IoT data from things like smartwatches that are worn outside the confines of the gym, and the company can get a better sense of how to improve what it suggests as a health or fitness activity from a holistic standpoint. It also means more effective marketing, which beckons a more sophisticated way of handling data and acting on it than it already does by Caddy’s admission.

“The kinds of questions I want to be able to answer for my customers are things like: What’s the kind of lunch I can eat tomorrow based on today’s activity? How should I change my calendar next week based on my current stress levels? These are the really interesting questions that would absolutely add value to [a customer’s] life and also create a reasonable extension of the role we’re already playing as a fitness provider.”

But Caddy says the vendors themselves, while pushing the boundaries in IoT from a technical standpoint, pose the biggest threats to the sector’s development.

“We want standards because it’s very hard to do anything when Nike want to talk about Fuel and Fitbit want to talk about Steps and Apple want to talk about Activity, and none of these things equal the same things,” he explains. “What we really want is some of these providers to start thinking about how you do something smart with that information, and what you need in order to do that, but I’m always surprised by how few vendors are asking those kinds of questions.”

“It’s an inevitable race to the bottom in sensor tech; the value is all in the data.”

Companies like Apple and Microsoft know this – and in health specifically are attempting to build out their own data services that developers can tap into for their own applications. But again, those are closed, proprietary systems, and it may be some time before the IoT sector opens up to effectively cater a multi-device, multi-cloud world.

“We’re lucky in a sense because health and fitness is one of the first places where IoT has taken off in a real sense. But to be honest, we’re still a good way from where we want to be,” he says.

Ericsson details strategic plans beyond telecoms sector

Swedish networking giant Ericsson has made no attempt to hide the fact that it needs to diversify in order to survive and the nature of that diversification just got a bit clearer, explains Telecoms.com.

In his exclusive interview with Telecoms.com late last year CEO Hans Vestberg detailed the five main areas of diversification his company has identified: IP networks, Cloud, OSS/BSS, TV & Media and Industry & Society.Ericsson has spoken freely about the first four but has chosen to keep quiet about its industry & society initiative until it was ready.

That moment has now arrived, so Telecoms.com spoke to Nadine Allen (pictured), who heads up Industry & Society for Ericsson in Western and Central Europe. She explained that Ericsson sees a massive opportunity in helping other industries to capitalize on the way the telecoms and IT industries are evolving and converging, with IoT being a prime example.

“The evolved use of ICT is becoming increasingly important to all industries as they address the opportunities and challenges that the networked society will bring,” said Allen. “There is a growing need for ICT connectivity and services in market segments outside the traditional customer base of Ericsson, such as: utilities, transport and public safety.”

Ericsson has identified five key industries to focus on: Automotive, Energy & Utilities, Road & Rail, Safety & Security and Shipping. As you can see these are mainly quite industrial sectors, and this is in keeping with how things like IoT are evolving, with the main commercial applications being of a B2B type.

Ericsson has been a transformation partner to our customers for many decades and supported them in shaping their strategies,” said Allen. “This is a key strength relevant to customers inside and outside the telco space as they develop their connected strategies.

“We are a leading software provider and developer across all areas of the network, including OSS and BSS – these capabilities we see as being key to what will be needed to flexibly support the plethora of future use cases, some of which we can only imagine right now.”

Allen brought our attention to some specific use-cases, illustrated in the slide below. In utilities, for example, things like smart grids and smart metering are already emerging as a way to increase efficiency, while intelligent transport systems are doing the same for that sector.

Ericsson industry & society slide

All of this makes a lot of sense on paper, and Ericsson unquestionably has a lot of tools at its disposal to help industries get smarter, but combining these capabilities into coherent solutions and competing against companies such as the big systems integration and consulting firms will be a challenge. The Ericsson brand is strong in telcos, but not necessarily in transport, and it still needs to establish its consulting credentials beyond its home territory.

To conclude we asked Allen how she sees these underlying trends evolving. We believe the Internet of Things will have a profound impact in the future, enabling anything to be connected and providing ’smartness’ to these connected things will bring value across many sectors,” she said.

“The vision of IoT is a key part of the networked society and in one line I would say it is well described by ‘where everything that can benefit from being connected will be connected’. For example in a world of connected things, value will shift from the physical properties of a product to the services that it provides.”

Living in a hybrid world: From public to private cloud and back again

Orlando Bayter, chief exec and founder of Ormuco

Orlando Bayter, chief exec and founder of Ormuco

The view often propagated by IT vendors is that public cloud is already capable of delivering a seamless extension between on-premise private cloud platforms and public, shared infrastructure. But Orlando Bayter, chief executive and founder of Ormuco, says the industry is only at the outset of delivering a deeply interwoven fabric of private and public cloud services.

Demand for that kind of seamlessness hasn’t been around for very long, admittedly. It’s no great secret that in the early days of cloud demand for public cloud services was spurred largely by the slow-moving pace traditional IT organisations are often set. As a result every time a developer wanted to build an application they would simply swipe the credit card and go, billing back to IT at some later point. So the first big use case for hybrid cloud emerged when developers then needed to bring their apps back in-house, where they would live and probably die.

But as the security practices of cloud service providers continue to improve, along with enterprise confidence in cloud more broadly, cloud bursting – the ability to use a mix of public and private cloud resources to fit the utilisation needs of an app – became more widely talked about. It’s usually cost prohibitive and far too time consuming to scale private cloud resources quick enough to meet the changing demands of today’s increasingly web-based apps, so cloud bursting has become the natural next step in the hybrid cloud world.

Orlando will be speaking at the Cloud World Forum in London June 24-25. Click here to register.

There are, however, still preciously few platforms that offer this kind of capability in a fast and dynamic way. Open source projects like OpenStack or more proprietary variants like VMware’s vCloud or Microsoft’s Azure Stack (and all the tooling around these platforms or architectures) are at the end of the day all being developed with a view towards supporting the deployment and management of workloads that can exist in as many places as possible, whether on-premise or in a cloud vendor’s datacentre.

“Let’s say as a developer you want to take an application you’ve developed in a private cloud in Germany and move it onto a public cloud platform in the US. Even for the more monolithic migration jobs you’re still going to have to do all sorts of re-coding, re-mapping and security upgrades, to make the move,” Bayter says.

“Then when you actually go live, and have apps running in both the private and public cloud, the harsh reality is most enterprises have multiple management and orchestration tools – usually one for the public cloud and one for the private; it’s redundant, and inefficient.”

Ormuco is one company trying to solve these challenges. It has built a platform based on HP Helion OpenStack and offers both private and public instances, which can both be managed in a single pane of glass; it has built its own layer in between to abstract resources underneath).

It has multiple datacentres in the US and Europe from which it offers both private and public instances, as well as the ability to burst into its cloud platform using on-premise OpenStack-based clouds. The company is also a member of the HP Helion Network, which Bayter says gives it a growing channel and the ability to offer more granular data protection tools to customers.

“The OpenStack community has been trying to bake some of these capabilities into the core open source code, but the reality is it only achieved a sliver of these capabilities by May this year,” he said, alluding to the recent OpenStack Summit in Vancouver where new capabilities around federated cloud identity were announced and demoed.

“The other issue is simplicity. A year and a half ago, everyone was talking about OpenStack but nobody was buying it. Now service providers are buying but enterprises are not. Specifically with enterprises, the belief is that OpenStack will be easier and easier as time goes on, but I don’t think that’s necessarily going to be the case,” he explains.

“The core features may become a bit easier but the whole solution may not, but there are so many things going into it that it’s likely going to get clunkier, more complex, and more difficult to manage. It could become prohibitively complex.”

That’s not to say federated identity or cloud federation is a lost cause – on the contrary, Bayter says it’s the next horizon for cloud. The company is currently working a set of technologies that would enable any organisation with infrastructure that lies significantly underutilised for long periods to rent out their infrastructure in a federated model.

Ormuco would verify and certify the infrastructure, and allocate a performance rating that would change dynamically along with the demands being placed on that infrastructure – like an AirBnB for OpenStack cloud users. Customers renting cloud resources in this market could also choose where their data is hosted.

“Imagine a university or a science lab that scales and uses its infrastructure at very particular times; the rest of the time that infrastructure is fairly underused. What if they could make money from that?”

There are still many unanswered questions – like whether the returns for renting organisations would justify the extra costs (i.e. energy) associate with running that infrastructure, or where the burden of support lies (enterprises need solid SLAs for production workloads) and how that influences what kinds of workloads ends up on rented kit, but the idea is interesting and definitely consistent with the line of thinking being promoted by the OpenStack community among others in open source cloud.

“Imagine the power, the size of that cloud,” says Bayter . “That’s the cloud that will win out.”

This interview was produced in partnership with Ormuco