These slow, brittle, manual, error-prone deployments meant new features that were developed were taking longer and longer to actually be released into the market, and that on-boarding of new customers and applications were greatly delayed as well. The process of seeing Dev work actually getting delivered into the hands of end-users became risky and unpredictable. For example, looking at the JIRA tickets the Ops team was spending their time on – only 12% was being spent on «revenue generating» activities- such as releasing new games or onboarding new customers. Majority of the time – 88% – was spent on deploying bug fixes and patches.