Every generation, it seems, sports its own business transformation du jour. From Business Process Reengineering (BPR) to the Quality Movement to eBusiness to name a few, organizations large and small have sought to improve their profits, lower their costs, and keep their customers happy by shaking up the way they do things.
While each of these business transformation fads delivered value in its time, in the wisdom of hindsight they all ran up against the same basic challenge: inflexibility.