Mounting frustration with cloud technology is stifling adoption – research

An influential group of senior business executives is being disillusioned by experiences with cloud hosted applications, according to new research. The proportions, though relatively low, are growing as cloud disenchantment threatens to set in.

The revelations come from research by cloud service provider Stratogen. Its main finding was that the expense, the lack of both applications and support and the downtime involved are all disappointing the company decision makers who backed cloud computing in their companies.

If news of the disenchantment spreads among the business community, the bad feedback could nip cloud growth in the bud, according to Karl Robinson, chief commercial officer at StratoGen. “The research highlights a major problem for cloud technology,” said Robinson, “It is clear UK businesses today have a distinct lack of confidence in the cloud’s ability to deliver the benefits it is capable of.”

The study, conducted independently by Arlington Research, involved a survey of 1000 senior business executives. Around three quarters (74 per cent) of the survey group reported day to day frustrations with using cloud hosted applications.

The main complaint for 20 per cent of the study group was the high cost of their cloud applications. Another minority (17 per cent) complained about the lack of available cloud applications. The lack of IT support was mentioned by 16 per cent of the survey and one tenth of those surveyed were not happy with the amount of downtime.

As a result, a minority of the survey group (17 per cent of the business leaders quizzed) are concerned that their cloud systems are preventing their company from growing. Around the same proportion (14 per cent) are worried that downtime is affecting employee productivity and creating a loss of company earnings.

Though these are complaints from a small minority, the survey figures seem to indicate that their influence is disproportionally high, since 33 per cent of the business leaders say they are now ready to remove their business off the cloud completely. A further 31 per cent are also considering a cloud exodus.

“The perceived high cost of cloud hosting is a direct result of the unexpected metered costs businesses are all too often hit with,” said Robinson, “migration challenges and the time invested in integrating cloud technology with legacy applications can further increase the cost of cloud computing.”