Cisco has been forced to apologise for what Home Networking Vice President Brett Wingo described as “confusion and inconvenience” following the rolling out of their Connect Cloud system.

The issue concerns a cloud-based update Cisco made to their Linksys EA2700, EA3500 and EA4500 firmware which had originally been rolled out automatically to users’ routers.

The update took many users by surprise, and they weren’t best pleased about it either, with complaints ranging from security concerns on cloud-based LAN administration to privacy fears.

Cisco has since released instructions on how to roll back the automatically updated firmware to the previous iteration.

In a blog post, Wingo said that the Connect Cloud service was available to those who had opted in to automatic updates and that data was not being illicitly stored “consistent with Cisco’s practices”.

Perhaps worryingly, the privacy concerns related to the original Cisco Connect Cloud terms of …