The latest research published by Cloud Industry Forum (CIF) suggests over a third of UK enterprises IT decision-makers believe cloud service providers could have better supported their migration to the cloud.
The CIF, which polled 250 senior IT decision-makers in the UK earlier this year to better understand where cloud services fit into their overall IT strategies, said its clear UK business are generally satisfied with their cloud services and plan to use more of them. But 35 per cent of those polled also said their companies still struggle with migration.
“The transition to cloud services has, for many, not been as straightforward as expected. Our latest research indicates that the complexity of migration is a challenge for a significant proportion of cloud users, resulting in unplanned disruption to the business,” said Alex Hilton, chief executive of the Cloud Industry Forum.
“There may be a case that cloud service providers need to be better at either setting end user expectations or easing the pain of migration to their services. But equally, it’s important that end users equip themselves with enough knowledge about cloud to be able to manage it and ensure that the cloud-based services rolled out can support business objectives, not hinder them.”
Piers Linney, co-chief executive of Outsourcery said the research highlights the need for providers to develop a “strong integrated stack of partners.”
“IT leaders looking for a provider should first assess their existing in-house skills and experience to understand how reliant they will be on the supplier to ensure a smooth transition. Equally, cloud suppliers need to be more sensitive to their customers’ requirements and tailor their service to the level of support needed for successful cloud adoption,” he said.
“The most critical factor is for IT leaders to really get under the bonnet of their potential cloud provider, make sure that the have a strong and highly integrated stack of partners and a proven track record of delivery for other customers with needs similar to their own.”