Digital skills are evolving – without IT organisation engagement

While there's less commentary about the challenges of "Shadow IT" projects within the enterprise market, the underlying issues that created this phenomena are still very apparent in the workplace. Bypassing the legacy IT organization is a common practice. It's now somewhat expected.

As many IT workers develop greater technology skills and apply them to advance their careers, savvy digital workers in non-IT departments believe their CIO is out of touch with their technology needs. Less than 50 percent of workers (both IT and non-IT) believe their CIOs are aware of digital technology problems that affect them, according to the latest worldwide market study by Gartner.

The Gartner survey further revealed that European workers said that their CIO is more aware of technical challenges (58 percent) than U.S. workers believe they are (41 percent). Clearly, it's a big problem.

Ongoing indifference to legacy IT

"Non-IT workers aren't likely to use the IT help desk as their first source of assistance, and are less likely to believe in the value of their IT organization," said Whit Andrews, vice president at Gartner. "Only one in five non-IT workers would ask their IT department to supply best practices for employing technology."

The survey findings revealed that savvy millennials were less likely to approach internal IT support. About 53 percent of surveyed millennials outside the IT department said that one of their first three ways to solve a problem with digital technology would be to look for an answer on the internet.

Non-IT workers were overall more likely than IT workers to express dissatisfaction with the technologies supplied for their work. IT workers express greater satisfaction with their work devices than do workers outside IT departments.

Only 41 percent of non-IT workers felt very or completely satisfied with their work devices, compared to 59 percent of surveyed IT workers. According to the Gartner assessment, many IT departments will be more successful if they are able to provide solutions that workers say they really need or want.

IT workers feel more confident than non-IT workers at using digital technology. The survey found that 32 percent of IT workers characterized themselves as experts in the digital technologies they use in the workplace. Just 7 percent of non-IT workers felt the same.

Sixty-seven percent of non-IT workers believe that their organization does not take advantage of their digital skills. Moreover, about three in four digital workers either somewhat agree (48 percent) or strongly agree (24 percent) that the digital technology their organization provides enables them to accomplish their work.

The most common types of workplace application used by survey respondents were real-time messaging (58 percent), sharing tools (55 percent), and workplace social media (52 percent).

Generational differences are commonplace

However, huge distinctions exist in the workplace. Millennial digital workers are more inclined than older age groups are to use workplace applications and devices that are not provided by their organization — whether they're tolerated or not by the CIO.

In addition, relative to the total workforce, a larger proportion of millennials consider the applications they use in their personal lives to be more useful than those they are given at work. The survey found that 26 percent of workers between the ages of 18 and 24 use un-approved applications to collaborate with other workers, compared with just 10 percent of those aged between 55 and 74.

Given this backdrop, it's very disconcerting for a CEO that has approved the IT budget for a significant digital transformation investment. If the IT infrastructure is deemed to be inadequate to meet the needs of the workers it's intended to benefit, then this is a major setback for the incumbent CIO. It's one of the key reasons why CIOs are still at risk of being disregarded by Line of Business (LoB) leaders.

Microsoft adds post translation and QR code features to LinkedIn


Bobby Hellard

29 Jun, 2018

Microsoft’s LinkedIn unit has rolled out a new translation feature for the employment networking site that uses Microsoft’s cognitive services.

The new dynamic feature is called “See Translation” and will create immediate translations for posts on the site. LinkedIn has over 500 million users worldwide, which is almost double the number of people using Twitter.

“The need for economic opportunity is global, and that is represented by the fact that more than half of LinkedIn’s active members live outside of the U.S,” engineer Angelika Clayton and tech led Bing Zhao wrote in a blog post.

“Engagement across language barriers and borders comes with a certain set of challenges, one of which is providing a way for members to communicate in their native language. In fact, translation of member posts has been one of our most requested features, and now it’s finally here.”

See Translation incorporates three central components; language detection, machine translation and feed experience. It uses Azure Text Analytics programming interface, which can detect up to 120 languages and also the Microsoft Translator Text programming interface, which is another one of Microsoft’s cognitive services.

The Translator Text API provides the ability to customise the translation models for a certain domain, like a news feed.

LinkedIn also announced the global availability of a QR code feature, which allows users to quickly look up someone they’ve met without the need to swap business cards or contact details. Scanning other codes or uploading an image of one from your phone will take you straight to that user’s profile. The features are available in the LinkedIn iOS and Android apps.

Microsoft purchased LinkedIn in 2016 for a reported $26.2 billion but has allowed the site to largely run independently and allowed it to tap into Azure cloud services.

Pictures: Shutterstock and LinkedIn

Ensono now owns Wipro’s hosted data centres


Clare Hopping

29 Jun, 2018

Ensono has completed its acquisition of Wipro’s hosted data centre business, doubling its size and increasing its annual revenue to more than $550 million.

Ensono will use the acquisition to spread its reach in the UK and US markets, creating a new opportunity in India and launching a service in Germany. Clients will experience better support with a 24/7 support centre, more stable infrastructure and Ensono said the acquisition will speed up infrastructure innovation too.

Ensono will take on Wipro’s existing clients and with investment of $55 million from Wipro, Ensono can build upon its hybrid IT portfolio with new innovations to address demand.

“We’re proud to enter into a partnership with a company who has years of IT experience that’s able to fully meet the needs of international hosted data center clients,” said Raj Bagga, vice president of global infrastructure services at Wipro Limited. “Our combined company will bring solutions to clients across industries more quickly and at a larger scale than ever before.”

Ensono has made a number of similar acquisitions over the last three years, including Attenda in 2016 and Microsoft specialist Inframon last year.

“This acquisition is a strategic move to expand our global presence to offer clients more options and access to a larger group of talented associates that will help drive faster transformation and innovation for our clients,“ said Jeff VonDeylen, CEO of Ensono.

“Ensono’s growth over the last three years has been astounding, and this acquisition solidifies our position as a relentless ally to our clients and cements our position as a recognized global leader in hybrid IT.”

Google laments missing out on GitHub


Vaughn Highfield

28 Jun, 2018

Earlier this month Microsoft bought GitHub for a mighty $7.5 billion. Just ahead of the acquisition, rumours were floating around that Google was the one interested in snapping up GitHub, even though an offer never materialised.

Now though, it appears that Google was indeed eyeing up GitHub and one company executive is slightly miffed that the search giant missed out. As reported by Bloomberg, speaking at a Fortune Magazine event, Google’s head of cloud Diane Greene admitted that “I wouldn’t have minded buying them, but it’s okay”.

While not the salacious grovelling details you’d probably have liked to hear from a Google executive over missing out on the deal, any acknowledgement of it is interesting enough. Greene also expressed concerns about Microsoft taking control of GitHub, echoing those of many in the development community. “I really hope Microsoft can keep them totally neutral”, she said, though Microsoft CEO Satya Nadella has stressed his commitment to “developer freedom, openness and innovation”.

Developers reacted to the news that Microsoft was to own the site by pronouncing the site’s death, with many upping sticks for rivals like GitLab and BitBucket.

But many also stayed, and under Nadella Microsoft has embraced open source software like longtime operating system rival Linux and the CEO has vowed that GitHub will “retain its developer-first ethos”.

It;s not the first time Google and Microsoft have reportedly been interested in the same target. Before Microsoft bought LinkedIn back in 2016, four suitors were involved in a furious bidding war for the social network platform. One of those was Microsoft, but another was Google, according to Re/code, which named another as Facebook.

Picture: Bigstock

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Essex County Council embraces agile in a push for modern services


Bobby Hellard

28 Jun, 2018

Agile methodologies have become a popular approach to building and running digital services for most organisations looking to undergo a digital transformation.

Even for the UK government this is now a mandatory process for improving digital services. In 2007 it was compelled to change from DirectGov to Government Digital Services (GDS) after a damning report from UK Digital Champion Martha Lane Fox.

Her report called for a “revolution” in the way Directgov dealt with the public online, adding that the government “should take advantage of the more open, agile and cheaper digital technologies to deliver simpler and more effective digital services to users.”

Since the report was published, the government has embraced agile methodologies by creating a digital service team who have since set about modernising online services throughout central and local government.

Essex County Council was one of those authorities keen to revamp its online services, having found their old website ill-suited to the demands of a increasingly connected public. Through the use of agile methodologies, the council set about creating a new blogging platform in just two weeks, a tool the council could use to communicate information more effectively.

The council turned to public sector digital specialists Dwx for help on the project – a company that has previously worked alongside the Cabinet Office on its new assurance tool for approving government spending, and the Small Business Commissioner service, a online advice platform provided by the Department for Business, Energy and Industrial Strategy.

Agile working

The first post on the new blogging platform, written by ECC’s service delivery team manager Nicholas Ward, paid tribute to the new method of service delivery.

“It was exhilarating making something so tangible in just two weeks. That said, trying to keep pace with a truly digital organisation like Dxw really highlighted how slow some of our internal processes and systems are and how we tend to accept this as the norm,” he wrote.

An agile project is where research, planning, design, development and testing all happen in parallel. Feedback from users comes regularly, so a thick skin and an adaptable mindset are required. It allows for continuous improvements to be made throughout the process with the new system only going live when it has demonstrated the service works and meets the user’s needs.

“This kind of sprint-based approach uses less documentation and provides more value, which are the principles of what we are doing,” Ward tells Cloud Pro. “We understand the problem that we are trying to solve and we do our user research to make sure what we are doing is right.”

“It involves early prototyping and testing and continuing testing as we go through the process of building. It’s very focused on you as the user of the website achieving your goal.”

Borrow, don’t build

The guiding principle for Ward was “not to reinvent the wheel” and use a system that already exists and has proven to be successful. The team decided to use the incredibly popular platform WordPress due to its ease of use, although the design and coding was based on a publicly available template already deployed on GOV.UK blogs, sites that use the same style and functionality needed by ECC.

It was this process of recycling tools that have already been tried and tested elsewhere in government that helped cut down on any extra programming that would have otherwise been needed.

“As well as the obvious speed advantages, using a codebase borrowed from central
government illustrates a broader principle: borrow, don’t build,” says Ward. “Our problems are not unique, there are people all across central and local government facing very similar challenges.”

User stories

Dxw and Ward worked with the Essex team to develop a series of user stories, used to explain the functionality of a feature from an end-user perspective.

These stories describe the type of user, including what they need from a specific application feature, to help create a simplified, easy to implement solution to the problem. For example: “As a user, I need to be able to navigate between different blog posts so that I can read other posts that I’m interested in”.

Dxw deployed a copy of blog.gov.uk and the two teams began to work on the user stories, all
of which went onto a Trello board. Each story worked on by the Dxw team had specifically defined acceptance criteria, so the whole team knew at what stage each task was to be completed by.

As the stories moved from the product backlog through each of the columns on the board, it was the responsibility of both the deadicated Dxw delivery manager and the ECC product owner to provide oversight and approve stories as they were developed.

Working in the open

The delivery service team looked at central government’s recent technology led work and tried to implement similar collaborative practices into Essex’s digital services.

“We learned lessons from central government and its ways of working that we have found tremendously useful and we wanted to do the same,” says Ward. “It’s a tool to help us to reach out and build relationships with other local authorities who are doing similar work. And, potentially, we could form partnerships that help us and help them.”

Local and central governments now share tools, templates and patterns as part of this new agile method and ECC has lots to gain from making this part of its own culture. The service design team is now piloting the blog and will roll it out to other teams while also documenting the process as part of its commitment to working in the open.

The idea is that sharing the work as you go and taking on the feedback you can quickly get a sense of whether the project is going in the right direction. It’s the opposite of building something in isolation, where there is no feedback until its final reveal as a fully formed product.

“Everyone is at a different stage, but I think it is a growing community,” says Ward. “We share and talk with a number of different partners in other local authorities, some of them come out of comms teams, some from IT teams and some from digital teams.

“It’s a methodology that crosses over quite a few different departments in traditional local authorities. Everyone has a part to play.”

Setting the standard

ECC’s blog platform project demonstrated what can be achieved in a short space of time with a well organised effort and a culture of openness and collaboration.

“We are at the start of the journey,” Ward says. “Things like the blog are a good example of something we can do that is achievable and shows the principles of how we want to work and this is something that we can just get out and deliver very quickly.”

Image: Shutterstock

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