Category Archives: Support

The guide for exceptional support: Unlocking cloud success 

In the fast-evolving realm of cloud distribution and services, achieving success hinges not only on cutting-edge technology but also on robust support systems. From minimising errors to accelerating growth, the importance of comprehensive support cannot be overstated. In this guide, we’ll delve into the vital role support plays in achieving success in the cloud, along… Read more »

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Meet the Parallels Desktop Support Team!

The well-established customer support team at Parallels provides a marvelous service to our users globally. Excellent customer service means going beyond what’s expected to delight every customer. Meet the Amazing Parallels Desktop® for Mac Support Team: Since the beginning of 2017, Parallels support team has achieved many milestones when it comes to finding a solution […]

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Done in 30 Minutes and Other Records of Social Media Support

The world is changing, and with it, various spheres of our life are developing. Technical support services are no exception. In the age of social networking, helping clients and answering their questions directly on Facebook or via other means of Social Media Support (SMS) is the order of the day. My name is Maria, a […]

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What Happens to My Virtual Machine Once My Parallels Desktop License Expires?

Parallels Support team guest author: Dineshraj Yuvaraj I set up my VM with a Parallels Desktop trial. The trial has expired, and I’m about to purchase the commercial license. Do I have to reinstall the VM? This blog will answer these questions and more!   How do I see if a virtual machine is available on […]

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Hello, Windows 10! Goodbye, Windows Vista.

  As of April 11th, Microsoft announces major changes to their operating systems for users! Within these changes include the highly-anticipated Windows 10 Creators Update and the end of support for Windows Vista. What does this mean for Windows 10 users? In short, the latest release of Windows 10 includes the Creators Update – jam […]

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Isolating a Virtual Machine in Parallels Desktop

Parallels Support team guest author: Ajith Mamolin Parallels Desktop is well known for providing the best integration possible between Windows and Mac. Files, folders, applications—it can all be shared between two systems. At the same time, we realize that some users don’t need these sharing features, especially when it comes to testing for development needs. Many […]

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Why Can’t I Start My Windows Virtual Machine?

Parallels Support team guest author: Swati Swaroop.   Since you are reading this blog, you have probably received the error message “No boot device is available” when booting your Windows VM (virtual machine). You also may have upgraded Parallels Desktop just moments ago, right? Well, I’ve been there. I was confused when it happened; my VM […]

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Measuring Browser Support for HTML5

HTML5 is the current standard for content displayed in web browsers. Your ordinary web browsing depend on how well the browser you use supports this standard. In addition, some applications have web-based versions that use features of HTML5 to provide a solution that does not require the installation of any code, so that you can […]

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All you need to know about Parallels Tools installation in Parallels Desktop for Mac

Parallels Support team guest authors: Dineshraj Yuvaraj When you set up your first virtual machine in Parallels Desktop for Mac, you may have noticed Parallels Tools installing automatically (in the guest operating system). So what is Parallels Tools and why is it that important for Windows/Linux/Mac VMs in Parallels Desktop? Why is it installing automatically? How […]

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Use Multiple Monitors Full Screen with Parallels Desktop for Mac

Whether you’re a fresh adopter of virtual machines or a longtime lover of virtualization, Parallels Desktop 12 for Mac has optimized support for your external monitors and Full Screen mode! You can view your Parallels Desktop VM on your native display or an external monitor so it looks just like it would if you were […]

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