Digital transformation will come from increased investments in technology. But, at the same time, it will also come from increased scrutiny and commitment to quality of the existing services. To ensure this outcome, companies must be committed to the quality spelled through common acronyms such as SLAs, MTTR and MTTD. While these concepts have been around since the time of gurus such as Edward Deming, they are as critical as ever to ensuring technology meets its goals and sets itself up correctly for the future. SLAs and ITOps can inform each other and bring about mutual modernization.