Six Myths of Monitoring SaaS Applications

There’s been plenty written and predicted about the future of cloud and Software-as-a-Service, and it’s hard to argue with its benefits – for both organizations and users. If our cloud-based future is to come true though, we must pay closer attention to the service levels users are getting from Software-as-a-Service (SaaS) applications.
Obvious? Maybe not.
As many organizations make their first big move to the cloud with services like Office 365, a few common misconceptions – grounded in the general belief that once we move to the cloud, IT no longer owns direct responsibility for service levels – threaten to put them on a path to protracted outages and frustrated users.

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