SAP and Qualtrics debut Concur Experience Optimizer for hybrid workplaces

Praharsha Anand

28 Oct, 2021

SAP and Qualtrics have joined forces to streamline travel and expense management for hybrid workplaces.

Dubbed Concur Experience Optimizer, the jointly developed solution combines Qualtrics’ employee experience management platform with SAP’s Concur data.

Organisations can also capitalise on the expertise of SAP Concur Experience Management consultants, included within the platform, to implement continuous employee feedback loops.

“Our research shows that demand for business travel is returning to pre-pandemic levels, but getting the employee experience right is more nuanced and complicated than ever before,” said Jay Choi, chief product officer at Qualtrics. 

Choi added, “It’s critical for organisations to understand how employees feel about the new world of travel and use that experience data to meet their evolving health and safety needs.”

Concur Experience Optimizer offers critical insights into employee buying decisions and organisational spending patterns, allowing early detection of potential saving opportunities and better coordination of policies and processes.

Businesses can also track employee sentiment with science-backed feedback templates and analyse the results with simple, intuitive dashboards that correlate sentiment with operational data metrics.

Additionally, the platform aids organisations in identifying risk factors in employee programs, preventing non-compliant and potentially fraudulent expenses.

“People are a company’s greatest asset, and it’s no secret that retaining employees has become even more critical,” said Mike Koetting, area lead of SAP Concur solution at SAP. 

“A company’s travel and expense programs can directly impact an employee’s experience. Concur Experience Optimizer helps organisations understand the reasons behind employee behavior so they can make adjustments that are in line with both employee sentiment and business objectives.”