Many IT organizations have come to learn that leveraging cloud infrastructure is not just unavoidable, it’s one of the most effective paths for IT organizations to become more responsive to business needs.
Yet with the cloud comes new challenges, including minimizing downtime, decreasing the cost of operations, and preventing employee burnout to name a few. As companies migrate their processes and procedures to their new reality of a cloud-based infrastructure, an incident management solution can and should be adopted to help overcome these challenges. This is particularly true when larger enterprises operate with a hybrid environment, which mixes traditional infrastructure with cloud-based infrastructure and, by extension, requires a hybrid approach to incident management. It takes time to migrate to the cloud, it’s not something that can be done in one sweep.