How to Improve IT Services

We have a fascinating show today, because we are going to learn about how a prominent European IT-enabled business services provider, Steria, is leveraging cloud services to manage complexity and deliver better services to customers.
Paul, is that what you are finding — that the cloud model is starting to impact this whole notion of effective performance across services in total?
This is a conversation I’ve been having a lot lately. The word “cloud” gets thrown around a lot, but when I drill into the topic, I find that customers are really talking about services and integrating different services, whether they are on-premises, in the public cloud arena, or even that gray land, which is called outsourcing.

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