Property maintenance business Fortem has moved away from legacy IT infrastructure and into the cloud, migrating its communications system, business continuity and disaster recovery solutions to its UK-based data centres.
Six Degrees was called upon to implement Avaya’s Unified Communications solution to ensure the company’s contact centre runs more smoothly, according to the firm. It will now enable Forteem’s support to be accessed 24/7, with a range of options for customers to make use of, depending on the urgency of their request.
Another major part of the brief was to run a business continuity, disaster recovery and 24/7 monitoring system, to support Fortem’s in-house IT team deal with end-user incidents and requests.
“We have clear aims for the IT transition programme. At the programme’s core is the need for Fortem to continue its sustained growth, and to build on the excellent reputation the business has with its clients throughout the UK,” said Chris Hone, systems director of Fortem’s business solutions division.
“The vision that drives the programme is to implement a 24×7 monitored IT infrastructure that is secure and scalable, with future-proofed telephony that enhances our communication and collaboration capabilities. We also want to further increase our in-house technical skills and ensure that users receive the highest possible levels of support.”
Fortem’s in-house team will be tasked with the day-to-day running of the IT systems, working with customers and engineering teams to ensure incidents are dealt with as soon as is possible.
“We are working closely with Fortem to take it on a digital transformation journey that addresses business challenges and delivers a robust technology platform that supports its ongoing success,” added Matthew Brouker, group product director at Six Degrees.
“By leveraging the expertise of Six Degrees through a consultative process, Fortem has been able to design, build and manage the optimal environment that will meet its ongoing needs.”