The processes for IT, facilities and human resources (HR) are broadly similar and do overlap, such as with commencement and exit procedures, and can easily be brought together in a single tool to manage. However, even when doing so and when supporting departments have their own tools and processes, it is not always clear to end users where they should turn for support. For instance, in practice the management of mobile phones can be sourced to each of these departments, or a combination thereof. The collaboration between IT, facilities and HR, also called shared service management, cuts costs and improves the quality of service for end users.