Category Archives: ServiceNow

University of Bradford deploys ServiceNow for HR

The University of Bradford is deploying ServiceNow to modernise its HR function

The University of Bradford is deploying ServiceNow to modernise its HR function

The University of Bradford is deploying ServiceNow in a bid to transform its human resources function.

The university said it is deploying the platform to increase the HR department’s efficiency and responsiveness, and give it stronger technical capabilities to facilitate recruitment. It said it previously relied on a range of manual techniques, with little reporting, prioritisation capabilities or unified visibility on the day to day activities in HR.

“We are seeing increased demand for easy access to HR services and information,” said Joanne Marshall, director of HR at the University of Bradford. “Our old way of working was no longer fit for purpose. ServiceNow has facilitated a new model where employees can complete their own transactions and find answers to a wide range of questions. As a result, we now have the ability to redirect strategic HR resources to other areas within the business.”

Jennifer Stroud, general manager, HR service management business unit, ServiceNow: “We are increasingly seeing organisations adopting a service management approach across the workplace with HR leading the way. As the University of Bradford demonstrated, organisations can see fast transformations and dramatic improvements in the overall service experience.”

While ServiceNow is primarily deployed as an IT service management platform it’s clear the company is keen to refocus its offering on other central functions like HR and finance. Earlier this year the company launched its own application marketplace so customers can buy third-party apps built on the ServiceNow platform including a range of HR, legal and financial services apps.

ServiceNow Takes Software Asset Management to the Cloud

ServiceNow today announced a new release of its IT service automation software. By embedding new IT Asset Management application, ServiceNow enables companies to more efficiently utilize software and help achieve compliance with license terms and requirements. At the same time, companies can avoid over-purchasing of software licenses and maintenance or support contracts. The release also includes new capabilities for agile software development that ultimately lead to an improved user experience.

Enterprises today waste a great deal of money and time through improperly managed software resources. ServiceNow software can help businesses rightsize and monitor a software portfolio through a fully integrated cloud-based service for all types of IT assets, while helping achieve audit-ready license compliance automation and reporting.

“Managing software assets is increasingly complex in the age of virtualization and cloud, and enterprises are wasting millions of dollars annually due to a fundamental lack of visibility and poor management,” said Matt Schvimmer, vice president of product management, ServiceNow. “In this new software release, ServiceNow provides a comprehensive view of all assets – physical, virtual, and cloud-based – and the processes to control the full lifecycle management of those assets.”

The ServiceNow IT Asset Management application helps IT organizations significantly reduce operational costs, identify software portfolio requirements, facilitate planning and simplify compliance efforts. It works across all types of assets, including SaaS applications and subscription services, licensing of virtual resources and the use of consumable assets.

The ServiceNow IT Asset Management application is fully integrated with all of the other ServiceNow applications for automating enterprise IT operations, including asset discovery, service catalog and configuration management database (CMDB), providing a single system of record for IT management.

The new release also adds a new Scrum process pack to the ServiceNow Software Development Lifecycle (SDLC) application. Scrum is a popular development methodology for managing agile software development projects in multi-team, multi-product environments. The new capabilities include planning boards, progress boards, burn-down charts, preferential ranking and the assignment of standard roles associated with this methodology, like product owner and scrum master.

Click here for a detailed webinar on software asset management.